This hotel has a lot of deferred maintenance and needs an overhaul. Most of the place seems held together by quick fixes and not decent repairs. In my room there was a gaping hole in the shower surround, stained carpets, and a mattress that was bowl shaped.
The service was average at best. While leaving for the day I notified teh housekeeper that we were out for the day and we were ready for her to clean our room. We returned later to find our room untouched, so we used dirty towels from the night before (off the dirty floor!). When I complained of the issues the front desk could care less, but they did discount our room some.
It was nice to have my morning tea at the Starbucks, which was tucked into the small room and part of the spa (no more than 10x10' total space.
Fortunately I stayed at a reduced rate since we were part of a wedding. However even then there's not much value in staying at the Elegante versus the Best Western or other smaller hotels just up the road. Don't let the name fool you as it is nothing but elegante. Pay less at a cheaper hotel and sleep better. There's too many headaches here. :)
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- Also Known As:
- Mcm Elegante Odessa