I am a Travel professional who experienced the World, and we were in Odessa with a group of friends for a high school reunion and had several problems with the hotel.
In the first room assigned, the water reached near boiling temperature as soon as we turned open the faucets: So we can either boil ourselves or not to clean at all since there was hardly any water pressure!
The second room assigned, the toilet does not flush properly and AC hardly blow (even at the maximum setting).
Front desk staffs & managers (Belinda, Betty & Kendra) were rude and forced us to wait multiple times (causing us to be late on both of our prepaid special events).
After much struggling, we were finally given a working condition room (by Belinda). Other guests at the hotel told us about similar problems during their stay. We learned from one of the hotel staff that the hotel assigned less desirable rooms to those who booked at discount prices on the INTERNET!
On our day of departure, to end the visit on a high note, we asked to play table-tennis after breakfast (about 9:00am) for just half hour before our long driving trip back: Manager Kendra refused in an abrupt manner, claiming they have a wedding reception scheduled at lunch time. This is despite the fact that many children & people in bathing suits were running and screaming around the lobby in the indoor pool and miniature golf areas, right where we planned to quietly practice our ping pong for half an hour (which is at least TWO and a HALF hours before any reception guest arrives! These front desk managers and staffs are the REAL SHAME and a "typical" bad example of our AMERICAN HOSPITALITY & TOURISM industry.
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- Also Known As:
- Mcm Grande Odessa