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“Very Poor Customer Service”

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Microtel Inn & Suites by Wyndham Odessa
Ranked #12 of 40 Hotels in Odessa
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124 reviews from our community

Traveler rating
    47
    33
    23
    13
    8
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36
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Odessa, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 24, 2013

The hotel and staff were excellent from the first day of contact through the duration of the stay. My family and friends were all elated to have such a wonderful experience. I would most definetly recommend this hotel to anyone looking for a place to spend a few days while visiting our wonderful City In fact, I have already made contact since and am looking forward to using the facilities for other functions in the very near futr\re. Since its inception, the Microtel hasa been the talk of the town and very much needed in our local economy. A special thank you is order for those that had the vision, knowledge and foresight to add to the number of available rental units in Odessa Texas.

Room Tip: Rooms are reasonably price and well worth the investment.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bernadine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manger2013, General Manager at Microtel Inn & Suites by Wyndham Odessa, responded to this review, May 27, 2013
Thank you for your review, we are glad that you & your family enjoyed your stay at our property. Thank you for choosing our hotel for your family's important event and future stays. We hope to see you soon for us to continue giving you the best service in Odessa.

Kind Regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 20, 2013

I stayed when the hotel first opened. The elevator was under maintenance, but the staff was very nice and very accommodating. Nice, clean, and quite. The location is great! Many restaurants to choose from. I will definitely stay when I travel to west Texas again.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cowboysfan1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manger2013, General Manager at Microtel Inn & Suites by Wyndham Odessa, responded to this review, May 27, 2013
Thank you for taking the time to provide us with feedback. Our elevator issues are fixed, we are pleased to hear that you enjoyed our rooms and service during your stay. We hope to see you again.

Thank you,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Odessa

Property: Microtel Inn & Suites by Wyndham Odessa
Address: 4300 E 50th St, Odessa, TX 79762-4511
Phone Number:
Location: United States > Texas > Odessa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #12 of 40 Hotels in Odessa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Microtel Inn & Suites by Wyndham Odessa 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
If you find yourself coming to the wide open spaces of West Texas, the Microtel Inn and Suites by Wyndham® Odessa, Texas is located in the suburban entertainment district of east Odessa. We are located adjacent to the Music City Mall which hosts 109 shops, food and beverage offerings and a seven screen movie complex. Odessa is the working heart of the Permian Basin and is home to large numbers of oil companies and the service companies that serve the nation's most dynamic energy resource center. The Microtel Inn and Suites by Wyndham® serves an expanded continental breakfast seven days a week. Complimentary ethernet and wifi are both available in every room and a meeting room is available. We also sport an entertainment deck poolside for outdoor relaxing or open air business meetings. Public transportation is nearby for points in the city and also to nearby Midland, Texas. A very short drive will take you to Ratliff Stadium and to Ratliff Ranch Golf Links. Drug stores are nearby as well as grocery shopping. Midland International Airport is 12 miles from the property and is located on the adjacent east bound street to the hotel. ... more   less 
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