I'm a Hilton diamond member, for the last 6 years. I never been at a Hilton hotel with this kind of service. The hotel lost my laundry that I gave them to be sent out. They lied to me about 5 times as to where it was. I got a call saying they found it and it was in my room. It was someone elses laundry. I also had bedbugs in my room and wasn't even asked by a manager what had happened. They always have computer problems, took 90 minutes one day to get a Caesar salad from the restaurant. The best is after I left I called Hilton honors to get this resolved. They told Hilton honors that they would be calling me on that day.. Well after telling them that 4 times and still not getting back to me Hilton honors took care of it. They don't even give good service to the people who own the brand hotel
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- Also Known As:
- Hilton Garden Inn Odessa Hotel Odessa