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“Fantastic staff and great service”

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Quality Inn & Suites
toronto
1 review
“Fantastic staff and great service”
5 of 5 bubbles Reviewed March 7, 2010

I stayed at this hotel for 4 days and when I checked in, I was greeted with a warm welcome and delicious chocolate chip cookies. The front desk attendant was very pleasant and helpful. She gave me tips on shopping at the North East Mall and all of the fantastic restaurants nearby. The free shuttle service was extremely helpful especially to the mall and back. My suite was very clean, spacious and comfortable.
I was thrilled that the front desk attendant called my room after I checked in to see if everything was fine in my room and if I needed anything else. I've never experienced this service at any other hotel I stayed at. The hot waffles at breakfast was great!

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hunnsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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236 reviews from our community

Traveler rating
    104
    68
    33
    17
    14
See reviews for
72
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18
82
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
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English first
Milton
1 review
5 of 5 bubbles Reviewed February 1, 2010

I had arrived at the DFW airport on a business trip and called the hotel for pick-up.
The shuttle driver was very caring and helpful. When I arrived at the hotel I was greeted with fabulous staff that were very cheerful and accommodating. I travel quite alot on business and have never been greeted by such good staff. The free shuttle service was great for me as I did not have a rental car. The hotel was able to shuttle me to my training sessions. The mall was within walking distance and so were many restaurants.
The hotel rooms were nice, clean and nicely decorated. I had a suite and it was very large and comfortable. The colors were nice and modern, the beds are new and fabulous. The fitness center was a plus because I workout everyday. The housekeepers did a terrific job taking care of my room. Hats off to the staff at this hotel!

  • Stayed January 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank boobooMilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
houston
1 review
5 of 5 bubbles Reviewed October 28, 2008

I travel often out of the Houston area and was on a work assignment. I had heard of this property from other co-workers
who had stayed there and thought I would give it a try.
I booked a king room suite. It was huge and very clean.
Apparently the property underwent an extensive renovation this year.
The beds were all new pillowtops, very comfy.
New decor in the rooms including new furniture, bedding and drapes I was told. The colors were nice. The staff was very pleasant and helpful. The breakfast was terrific but the space was a little cramped for the amount of guests they had.
I was told that they have plans underway to make the breakfast area larger. Great stay for business and pleasure!

  • Liked — Large spacious comfortable clean rooms
  • Disliked — Smaller than usual breakfast area
  • Stayed September 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank hutto123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Mexico
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed June 8, 2007

This hotel is old and smells like cigarette smoke. The pool did not work, which no one informed us of until after we paid for the room. The front desk staff had absolutely no knowledge of how to get to anything in the Dallas area, or where the nearest restaurants were. (Which isn't helpful for tourists!) The best thing about the hotel is the nice lobby and the free breakfast. I wouldn't recommend staying here.

  • Liked — The breakfast was nice
  • Disliked — lack of use of pool, room smelled like smoke
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Ranera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, IL
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 20, 2006

Definitely recommend staying at this one. Better than most Best Western that I have stayed at. We were suggested by the front desk person to upgrade to one of their Jaccuzzi suite for just a $20.00 upgrade and I and my wife thought of giving it a try. And Wow!!! the room was awesome. 2 Rooms with 2 TVs, refrigerator and microwave and a probably a 10 ft. jaccuzzi tub. Real nice interior decorated with flowers. It was definitely worth spending the extra $20 bucks. Great service really enjoyed it.

Helpful?
2 Thank Far_Corp_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 bubbles Reviewed May 21, 2006

I had the unpleasure staying at the Lexington Suites and getting overcharged $10.00 per night. When I asked about it at the front desk, they couldn't figure out why there was a difference in the price quoted and the price charged. Two letters later...no response!! We where there during the renovation, so it was dusty and noisy, the pool a disgusting shade of green. Everything worked ok in the room and the room was clean. Continental breakfast was a joke as they were remodeling the lobby as well. As the other reviewers said....DRIVE ON !!! Susan Gail

  • Stayed November 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 bubbles Reviewed November 8, 2005

Horrible, Nasty, Funky.......Looks nothing like in the pictures!! Has canary yellow walls, filthy bathroom(shower curtain doesn't even shut, furniture piled up outside....Only reason didn't get a refund was because it was 1a.m. and I couldn't drive any further! Would definitely keep driving next time!

  • Stayed November 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 8709 Airport Freeway, North Richland Hills, TX 76180 (Formerly N.E. Mall Inn & Suites)
Phone Number:
Location: United States > Texas > North Richland Hills
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 6 Hotels in North Richland Hills
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Get your money’s worth at the Quality Inn & Suites® hotel in North Richland Hills, TX, located near NRH2O Water Park and Nytex Sports Centre. Our hotel is a short drive from a variety of such popular attractions as: -Fort Worth Historic Stockyard -Bass Performance Hall -AT&T Stadium and Globe Life Park -Six Flags Over Texas -Texas Motor Speedway -Fort Worth Zoo You can depend on our hotel for all of the amenities you expect and genuine service from people who are professional, responsive and friendly. Enjoy such additional amenities as: -Free hot breakfast -Free WiFi -Free coffee -Free Guest laundry -24-hour Business Center Quality Inn & Suites offers more than the typical affordable hotel: you get more for your money with our “Value Qs.” From premium bedding and a refreshing shower to hot breakfast and friendly service, it all adds up to real value for you. Your room has everything you need to relax, including a flat-screen TV, hair dryer, iron, ironing board and more. Affordable, enjoyable, and great for business travel, a weekend getaway, or a vacation — our Quality Inn & Suites hotel in North Richland Hills, TX makes it easy to make the travel memories that matter. ... more   less 
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Also Known As:
Best Western Ne Mall Inn And Suites Fort Worth
Best Western Ne Mall Inn & Suites Fort Worth Hotel North Richland Hills
Best Western North Richland Hills
North Richland Hills Best Western

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