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“Just OK”
Review of Naegelin's Bakery

Naegelin's Bakery
Ranked #1 of 12 Dessert in New Braunfels
Certificate of Excellence
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Breakfast
Description: The fresh cookies, pastries, pies and cakes from Naegelin's Bakery are of historic proportions and timeless quality. It's all in the preparation. The Granzin family still uses recipes developed by the Naegelin family during more than a century of experimentation to get the right ingredients. As you walk into the front door of the bakery, the sweet smell of baked foods engulfs you like a warm blanket. The glass cases are full of what seems like an almost endless array of cookies and pastries in a rainbow of colors. The bakery is still famous for their strudels that Naegelin perfected years ago. The Granzin's have added terrific sausage kolaches in addition to the menu of fruit filled kolaches. We suggest you try the popular favorite: the Lebkuche, a thick, rectangular brown cookie covered with pink frosting. Don't forget to try our apple strudel! We look forward to seeing you soon!
Katy, Texas
Level 6 Contributor
113 reviews
101 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
“Just OK”
Reviewed August 4, 2011

The attraction for visiting were it was in business since the 1880’s and it claimed to be a German Bakery in New Braunfels.
The kolaches were OK and a bit overpriced. Much to my disappointment traditional soft German pretzels were not a menu item. We used to live in Germany and I was so hoping that this place had them. Also, the interior was a basic American-style bakery. Never saw a bakery in Germany that looked like this or had similar goodies.

  • Visited October 2010
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank JJtraveler65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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405 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first
houstonburbs
Level 6 Contributor
375 reviews
238 restaurant reviews
common_n_restaurant_reviews_1bd8 101 helpful votes
“This is a must stop when in the area!”
Reviewed July 27, 2011

We always try to stip in for treats when we are in the area.. what a delightful place to visit! A very popular place for locals as well as visitors. Reasonable prices and great for treats we do not get very often.

  • Visited July 2011
    • Value
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Helpful?
Thank ladybugtx76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Braunfels, Texas
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Things just arent like they used to be.”
Reviewed May 28, 2011

This place was probably once a really wonderful place but through the years it is obvious that the the family member who it has been passed down to do not have the same passion for the bakery. The owners are so unprofessioanal. The staff is a joke. Im sorry but what ever happend to customer service or better yet just a counterperson who had enough sense to answer questions like "what kind of filling does this have.
?" The owners are so nasty and rude and seem to be comfortable losing business. Of course this will catch up to them and will be the end of another historical establishment. After my last experience in the bakery I ran into someone at NB HEB who claimed to be the 'baby momma" of a Naegelins bakery family member, if she was a representation of the family it is no wonder that place is run like it is.

  • Visited May 2011
    • Value
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Helpful?
1 Thank becca73lou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canyon Lake, Texas
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“Not worth the food or the horrible service! Don't fall victim to Naeglin's!”
Reviewed May 11, 2011

1.0 star rating
5/11/2011

I'm a "Texas Native" who has grown up going to Naegelin's so you'd think I would defend them. However, after they completely ruined my best friend's son's first birthday cake with such distaste, I will go to any length to spread word of my disgust with them.
First birthdays are special, with special memories, decorations and pictures that the cake is apart of and my friend had well in advance called in her order with specific instructions on style and decoration. They did the complete opposite. When she made the 30 minute one way drive to see this, the owner (over phone,) told the staff, who admitted that it wasn't salvageable that my friend could come back on Monday and receive her full refund. And to take the cake, seeing how she was jipped out of one, plus they could do nothing with it. She didn't WANT the $, she just wanted it fixed and they said that just wasn't an option!!
I SAW the picture & description of what she wanted and in DETAIL asked for and was GUARANTEED for her son's FIRST BIRTHDAY PARTY And I saw what they FORCED her to walk out of the store with. It was so far from what she asked for and was happily willing to pay for! All she wanted when she picked it up was to be fixed! Instead she was sent out with the PROMISE of a full refund.
Monday came and they did everything to avoid her. Finally back and forth between store employees and Nancy (owners wife.) Where they refused any such thing, went back on their word, did everything but name call. They even threatened her if she came to the store to simply talk to them! She just got hung up on... literally! She didn't go in demanding money... THEY offered the full refund and for her to take the cake. Who is going to leave with the "word of a refund on that next Monday", after a 30 minute drive one way just to go pick the cake up and then no cake for their son's first b-day party at the point in which it was too late for her to get another one?!?!
Hearing what Todd & Nancy have said to her, their actions, their complete disregard for customer service makes me sick. They're this "huge, staple, family, friendly environment..." PLEASE: they could have cared less about ruining a baby boy's first birthday. SHAME ON THEM!!!
They will never have ANY of my family's business again... which in all honesty, was never very good anyway. There items are ALWAYS stale. The staff always seems so much more than put out at the horrendous thought of taking an order and doing their job. The only reason I kept going is because my dad loves history and the fact that it is questionably Texas' oldest bakery. So when we had out of town visitors, they'd inquire, we'd take them and guess what? They had nothing to rave about either!

  • Visited May 2011
    • Value
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Helpful?
3 Thank MeghanC79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Braunfels, Texas
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“This place is CRAP”
Reviewed May 11, 2011

This place is an absolute rip-off! They make promises but DO NOT deliver on them. The owners lack professionalism and do not respect their customers at all.

The quality of the product is absolutely shameful! They threaten their customers, do shoddy work, and are just hateful, hateful people.

I hope they read these reviews and realize how crappy their service is and do something about it!

  • Visited May 2011
    • Value
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Helpful?
3 Thank MonkeyButt81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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