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“TLU Graduation”

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BEST WESTERN Inn & Suites
Ranked #8 of 32 Hotels in New Braunfels
New Braunsfels, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“TLU Graduation”
5 of 5 bubbles Reviewed May 12, 2014

We went to the Texas Lutheran University Graduation and stayed at the Best Western in New Braunsfels. The hotel was clean, accommodating and very comfortable. We will definitely stay there if we return to New Braunsfels, when we go to Schlitterbaum Resort this summer..

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Helen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review, May 18, 2014
Thank you for staying with us, and thank you for this review. I am happy to hear that your stay with us was a pleasant one. From now on, we hope to be your home away from home whenever you visit our beautiful city. Thank you for staying with people who care.

Shailesh G. Bhakta
General Manager
nbhospitality@yahoo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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351 reviews from our community

Traveler rating
    150
    103
    61
    22
    15
See reviews for
159
87
11
44
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed May 5, 2014

I am a Best Western Rewards member and this saved me about $30 per room. This hotel has had recent renovations and I think they turned out very well and if my travels bring me back to New Braunfels, I will definitely be staying here. The value for the room was spot on. The front desk personnel were very busy, but handled smoothly and were very attentive and polite to any guests that had any issues. We didn't get to try to the pool because the weather had been a little too chilly and windy, but I like that they had several tables with nice umbrellas and lounge chairs with nice pool cushions.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank 728sandyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review, May 18, 2014
Thank you for staying with us, and thank you for this review. It truly is an honor to take care of our guests needs during their stay with us. I am very happy to hear that your stay with us was a very pleasant one. I hope you choose to stay with us from now on, as the one thing we specialize in, is hospitality.

Shailesh G. Bhakta
General Manager
nbhospitality@yahoo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mansfield, United States
1 review
4 of 5 bubbles Reviewed May 5, 2014

A near by hotel had overbooked leaving us looking for a room @ 1:30am after traveling 4 hours! Luckily there was a Best Western near by that happened to have 1 room left. The room was very nice, clean, and the beds were very comfortable. It looked like they were in the finishing stages of updating the room but nothing that interfered with our stay. There was a heat light in the bathroom that was awesome!! Would definitely stay here again if in the area. The only con was the noise, you could hear the people walking along the side walk and talking and the carts rolling on the concrete.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Bonnie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review, May 18, 2014
Thank you for your kind words, and thank you for giving us a chance. I am happy to hear we were able to accommodate your needs. We pride ourselves on our service and accommodations, so words like yours encourage us to do more. We hope to see you again soon.

Shailesh G. Bhakta
General Manager
nbhospitality@yahoo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockdale, United States
1 review
5 of 5 bubbles Reviewed April 28, 2014

I highly recommend this location for your lodging. Very clean, comfortable and spacious rooms. The pool was very clean, and the hotel staff was very courteous. This hotel is located in very close proximity to Gruene, Texas and to Schlitterbahn Water Park. There is no elevator in this two story building however, this was not an issue for my wife and I. I would definitely stay at this location again and highly recommend it.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kathryne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review, May 3, 2014
Thank you for this review and thank you for choosing to stay with us in beautiful New Braunfels, TX. I am happy to hear that your stay with us was a very pleasant one. Each day my staff and I strive to offer only the best service and comfort to each of our guests. I hope we have earned your business for all future stays in our area.

Shailesh G. Bhakta
General Manager
nbhospitality@yahoo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tyler
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed April 13, 2014

Arrived nearly 11 PM. Night clerk was quick to check me in and very personable and had turned on light in my room as it was dark midnight. Bonus is the early morning hot or cold breakfast by your cchoice.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Lynn45tyler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review, April 19, 2014
Thank you for choosing to stay with us. Actually our national slogan is "Stay with someone who cares". By reading your review, it seems to me that we just exemplified that saying. Thank you for your great feedback, it truly will be an honor to share it with my staff. We hope to see you again on your next visit to our beautiful area.

Shailesh G. Bhakta
General Manager
nbhospitality@yahoo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, NC, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 4, 2014

When we checked in we asked for a room with King-Sized bed. The room was set up for handicap access and had no bathtub, only an open shower with a curtain. The front desk man said all the rooms were like that and they had no rooms with combination tub and shower. The shower drain could not keep up with the flow of water from the shower head. You stood in water several minutes after the shower was over. The next morning the manager apologized and upgraded us to a 2 room suite for the same price, which did have a combination tub and shower. The vanity in the Suite had two bowls and was wide enough for two people at the time. The window unit air conditioner in the standard room must have been low on Freon, since it kept struggling to keep the room cool. It would start up and immediately shut down for several minutes.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review, April 19, 2014
Thank you for this review, and thank you for voicing your concerns about your stay with us. Actually, what my staff member tried to explain to you, was that we did not have any standard rooms available at the time of your check in. All we had were the ADA / Handicap accessible ones. However, the very next morning, since you were not happy with the room you had received, he did upgrade you into a king suite at no additional cost. I would also like to thank you for your feedback on our AC unit. We actually have all of our AC units serviced twice a year to make sure that they perform efficiently. Thank you for choosing Best Western for your accommodation needs...

Shailesh G. Bhakta
General Manager
nbhospitality@yahoo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chilton, Wisconsin
1 review
5 of 5 bubbles Reviewed March 23, 2014

The staff was very courteous and friendly. We appreciated having two t.v. sets in our suite. I would highly recommend this hotel. The new furnishings and new paint were also very nice. Wonderful job on the redecorating.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dennis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review, March 28, 2014
Thank you for your kind words. Countless hours have been put into this location to redecorate, and refurnish it. This hotel looks nothing like what it used to, so it is nice to hear that our guests comments on how great things turned out. It would be an honor to accommodate you again. Thank you for choosing Best Western, and thank you for staying with people who care.

Shailesh G. Bhakta
General Manager
nbhospitality@yahoo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Inn & Suites

Property: BEST WESTERN Inn & Suites
Address: 1493 N Interstate 35, New Braunfels, TX 78130-2816
Phone Number:
Location: United States > Texas > New Braunfels
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in New Braunfels
#10 Business Hotel in New Braunfels
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Inn & Suites 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
The Best Western Inn & Suites of New Braunfels, TX. Has recently finished an extensive renovation process and now has all the comforts of home. All rooms have micro-fridges, large flat screen TVs, as well as massaging shower heads. As if that wasn't enough, we are now also serving a hot breakfast, with eggs, meats, etc. Come see what all the excitement is about at the NEW Best Western Inn & Suites. Come stay with people who care. ... more   less 
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Also Known As:
Best Western Hotel New Braunfels
Best Western Inn And Suites
Best Western New Braunfels
New Braunfels Best Western

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