This was our group’s 12th year at the Best Western New Braunfels. The
hotel was never as nice as some of the others, but it was always
clean, and everything functioned. The thing we liked best was that
our group could use the lobby tables for our Papa John’s dinner after
a hard day at Schlitterbahn. (Roughly 25 people)
This year, the hotel was under new ownership. We had several problems.
1) The washer and dryer upstairs were not working
2) The dryer downstairs took our money but would not run which left us with wet towels for the next day
3) Breakfast now ends at 9am – so on our checkout day, most of us missed it
4) We were no longer allowed in lobby after 10pm
5) Our room reservations were messed up (we wanted Kings with a queen fold out couch, but they had us down for 2 queens)
6) Our room price was messed up – they initially failed to apply the group rate – but it was fixed after some complaining
7) While waiting 20 minutes on some towels (they only left 3 sets and there were 4 of us), we watched as the clerk rented one room that had already been given out – luckily the bar was on the door – but both families were upset!
8) One of the rooms had the drain pipe removed from one of the sinks – the room was equipped with 2 sinks, but to have it totally non-functional during an entire 4 day rental – and this is the premium room!
9) The fold-out beds in the couch had springs sticking out
10) The sink leaked water from the handle in room 205
Unfortunately, after 12 years, they’ve lost our business.
- Official Description (provided by the hotel):
- The Best Western Inn & Suites of New Braunfels, TX. Has recently finished an extensive renovation process and now has all the comforts of home. All rooms have micro-fridges, large flat screen TVs, as well as massaging shower heads. As if that wasn't enough, we are now also serving a hot breakfast, with eggs, meats, etc. Come see what all the excitement is about at the NEW Best Western Inn & Suites. Come stay with people who care. ... more less
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- Also Known As:
- Best Western Hotel New Braunfels
- Best Western Inn And Suites
- Best Western New Braunfels
- New Braunfels Best Western