Several smoke detectors including ours not operable. Closet door, handles, drains broken. Hideaway bed collapsed when we sat on it and after asking and giving them 24 hours to bring a new one in, they brought in single cots that blocked the access to the door. 1100 at night. To reach the door we had to crawl over the beds.
We decided to cool off at the pool and the same trash and butts were there that had been there almost 36 hours prior. White plastic furniture was cracked and broken.
When I asked to talk to the manager through the front desk clerk he avoided us and left the young clerk to give us the "decision" when we advised them we were extremely angry, unsatisfied, ill slept, and felt devalued and did not feel that we should pay for the second night at all considering the lack of follow through and unsafe and unsecure conditions. The Manager insultingly said " Well we will give you a 10% discount and NOT CHARGE us for the hideaway beds.!!! The GALL. All he was doing was replacing beds that should have been adequate in the first place. He is lucky that there was no fire and no little kids wandered into the unlocked pool area and drowned.
DO NOT STAY HERE,. They have been reported to Best Western International as a property and the Manager as a proprietor.
- Official Description (provided by the hotel):
- The Best Western Inn & Suites of New Braunfels, TX. Has recently finished an extensive renovation process and now has all the comforts of home. All rooms have micro-fridges, large flat screen TVs, as well as massaging shower heads. As if that wasn't enough, we are now also serving a hot breakfast, with eggs, meats, etc. Come see what all the excitement is about at the NEW Best Western Inn & Suites. Come stay with people who care. ... more less
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- Also Known As:
- Best Western Hotel New Braunfels
- Best Western Inn And Suites
- Best Western New Braunfels
- New Braunfels Best Western