We are from Houston but live in Cozumel, Mexico. We decided that, when taking our annual 3 week vacay to Houston to visit family, we would treat everyone to a weekend at Schlitterbahn. We rented a river house (445) and were very pleasantly surprised upon our arrival. It was spacious and clean and had everything we needed. The family thoroughly enjoyed the park, inspite of the downpour the last day. We had asked for a late check-out and were told no problem, it would cost $25. per hour for 2 hours...no problem. I told the desk agent to put it on my card.
Then, when we were checking out (the next day), I walked in as another renter was walking into the office. He was stating his key didn't work. The receptionist said, "Sure, no problem. Let me give you a new key....by the way, did you know the check-out time was noon?" He said yes, but that time had gotten away from them and she said, "No problem!". They left and I asked why we had to pay late check-out fees and they did not? This woman proceeded to pile excuse (lie) upon excuse. She said, "Oh, he made arrangements this morning" and I said "ummmm...no, because he told you time had gotten away from him" and then she said "well, he's coming back to pay" and I said "No, he asked if he could leave the keys in the room". Well, the point is, she was trying to b.s. me to cover her actions and I called her on it. Really, really wouldn't have been a big deal had she not lied to my face. Put a sour end to an otherwise pleasant experience.
- Official Description (provided by the hotel):
- Splash into family fun at the Resort at Schlitterbahn in New Braunfels, Texas. The Resort at Schlitterbahn intermingles the world's greatest waterpark with 211 onsite accommodations. Many rooms are so close to the action you can actually step out your door and into one of our rides. For a real family-style getaway, try one of our fully equipped vacation homes located near the waterpark. You'll find everything you need for family reunions, corporate retreats, weddings or other special gatherings - from comfy sitting areas and multiple beds to full kitchens and laundry rooms. Accommodations range from standard hotel rooms with two beds to cottages, suites and townhomes. Many units have full kitchens. ... more less
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- Also Known As:
- Schlitterbahn Resort At New Braunfels Hotel New Braunfels
- Schlitterbahn Waterpark Hotel
- Hotel Schlitterbahn Waterpark