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Candlewood Suites New Braunfels
Ranked #18 of 32 Hotels in New Braunfels
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Stay!!”
5 of 5 bubbles Reviewed April 7, 2014

We recently stayed at this hotel for a softball tournament happening in Seguin, Tx. The hotel was 14 miles away from the fields, so the travel wasn't bad. When we first checked in, the front desk clerk was very polite and seemed genuinely happy to see us. We had booked the rooms in advance, so it was no trouble getting in. We stayed on the second floor, and we proceeded to our room. When we walked in, we couldn't believe the quality of the room. There was a full kitchenette, with a full size fridge, microwave, sink, dishwasher, and stove top. They provided dishes, dish soap, a toaster, coffee maker with coffee, and pots and pans. We were taken aback by this, since other places we have stayed, that have a kitchenette, didn't provide these items. Our beds were very comfortable, and the bathroom was very nice. If we are ever in the area again, I would definitely love to stay here again.

Room Tip: I believe all rooms were the same. Never had a problem with noise, but the lower number rooms on eac...
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Josh O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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57 reviews from our community

Traveler rating
    28
    11
    10
    3
    5
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18
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
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English first
Shreveport, Louisiana, United States
Level Contributor
92 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed January 20, 2014

This hotel is right on the Interstate, making it convenient, but the traffic sound is constant. The room was very spacious and nice! Upon check-in, the front desk clerk apologized that they did not have bags for members, but that I would get my points. She also pointed out that there is no breakfast. She was nice, but seemed to focus on the negatives, basically for no reason. Our stay was very nice, because this is a nice hotel and perfect for extended stays as well.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marble Falls, Texas
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed December 24, 2013 via mobile

right after we checked in the door to our room didn't lock right but the maintenance man came right away & fixed it. Then I realized that the vent lights in the kitchen were not working. the maintenance guy came right in & fixes it. But later,some people with 3 dogs checked in across the hall & we were upset because every time we left or returned to our room the damn dogs barked, & anytime anyone walked down the hall they barked or whined. If a hotel is going to allow pets they should be in a wing where it's just for dogs! They should be staying in the same wing with other people who have dogs.It's not fair to people to pay to stay & then listen to an animal that's not mine! so rather asking them to move, we had to move. We got another room on the other side of the hotel.The manager gave us a discount & apologized.The only bad thing about the other wing was that our dishwasher hadn't been attached to the hall. We called for maintenance & fixed it right away. The laundry room was free, the outdoor Whirpool/hot tub was great and the staff were all friendly & helpful!

Stayed December 2013, traveled as a couple
Helpful?
Thank Dayle s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Investorshm, Guest Relations Manager at Candlewood Suites New Braunfels, responded to this review, December 26, 2013
Dayle,
Thank you for taking the time to send us your feedback regarding your stay with us. The hotel staff and management strive to deliver the best overall hotel experience for each of our guest's. The issues mentioned in your review have been completely resolved and we look forward to exceeding all of your expectations on your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corpus Christi
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed September 15, 2013

When I booked the room, I did not realize that it was an extended stay hotel. My husband and I liked the hotel either way. We had a little kitchenette, flat screen tv, fridge, freezer, etc. The staff was friendly. The bed was super comfy. If we had the family with us, then we could have used the kitchenette to cook and save some $$. All in all, it was a nice place to stay. Upon check in, we received two bags with goodies in it that was a nice bonus.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sumsum81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Investorshm, Guest Relations Manager at Candlewood Suites New Braunfels, responded to this review, September 16, 2013
Thank you for taking the time to review our hotel and we appreciate your feedback. The new Candlewood Suites offers a variety of upgraded amenities designed for an overnight stay or extended stay. Our guests can cook meals in their fully equipped kitchen and relax in the overstuffed recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high-speed Internet. A fully stocked Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as sodas, snacks, and ice cream. Don't forget our 24 hour access to the Candlewood Gym, as well as outdoor gazebo and whirlpool. We look forward to your next stay with us when your travels take you to the San Antonio area.
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Houston, Texas, United States
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed September 3, 2013

Brand spanking new, you can defiantly smell the paint & glue of the carpet. But it is clean, , new, roomy, great for family. Pool is small & a little too close to the highway, you can hear the traffics.

Room Tip: Too close to highway, you can hear the trucks passing by. But do love the feel & smell of new h...
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Josephine88888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Investorshm, Guest Relations Manager at Candlewood Suites New Braunfels, responded to this review, September 5, 2013
Josephine,
We want to thank you for taking the time to send us your feedback. The hotel is new and we feature the most updated service and amenities to ensure that we exceed all of our guest's expectations. We look forward to your next stay with us when your travels take you to the New Braunfels/ San Antonio area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Magnolia, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 13, 2013

We recently stayed at this hotel for two nights during our visit to Schlitterbahn.

PROS: full kitchen - very helpful for breakfast and snacks, on site "store" for snacks and sundries, easy access to I-35, front desk very helpful, very clean (keep in mind it is brand new), quiet, DVD player, pillows were nice, comfy recliner. Did I say clean? I was very pleased with how clean it was. Nice workout room.

CONS: no pool...if you are traveling with kids, this can be a deal breaker. My kids were so exhausted from the water park, but it still would have been nice. No free breakfast or anything within walking distance. BC it is brand new, there are many things not finished. My relatives had no bathroom mirror. We had a bare 2x4 holding the front of the bathroom counter. We booked adjoining rooms with 2 queens in each only to have one king in one of the rooms. Turns out, they don't even offer that. The front desk guy tried hard to fix it but there really wasn't anything he could do. We made the best of it, but still aggravating. Not a lot of parking. We had an ADA room (not by request) and I noticed that there are many things that do not meet ADA code. Maybe they haven't had their state inspection yet - they will definitely have to make some corrections. Not on any gps system we have (Siri and Lexus) as it is so new. Kind of pricey. While we used hotel points, my relatives paid over $150 a night. I am still feeling you should get a pool for that much money.

Overall: I would stay here again if I had plenty to keep me busy. Definitely a great place for a business traveler with the kitchen. I think there are probably better options if traveling with the family.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TIrvin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Investorshm, Guest Relations Manager at Candlewood Suites New Braunfels, responded to this review, August 20, 2013
T. Irvin,
Thank you for taking the time to send us your feedback regarding your stay with us. The hotel staff and management strive to deliver the best overall hotel experience for each of our guest's. The issues mentioned in your review have been completely resolved and we look forward to exceeding all of your expectations on your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites New Braunfels

Property: Candlewood Suites New Braunfels
Address: 1471 N Interstate 35, New Braunfels, TX 78130-2816
Phone Number:
Location: United States > Texas > New Braunfels
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #18 of 32 Hotels in New Braunfels
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites New Braunfels 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Candlewood Suites New Braunfels is located off Interstate 35, within minutes of Schlitterbahn Water Park and New Diabetic Research Center.At Candlewood Suites New Braunfels, we put the amenities where they really count, in your room. Our guests can cook meals in their fully equipped kitchen and relax in the overstuffed recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high-speed Internet.Candlewood Suites New Braunfels is within walking distance of many local favorite restaurants. For those guests who prefer to dine in, a fully stocked Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as sodas, snacks, and ice cream. New Braunfels Candlewood Suites provides our guests a free fitness center and a comfortable place to do laundry in our free guest laundry room.Much larger than the average hotel room and significantly more affordable than a corporate apartment, temporary housing, long term leases, the Candlewood Suites is the perfect home away from home for relocation, project, temporary assignment or training needs. Unlike a corporate apartment, the New Braunfels Candlewood Suites does not require a lease or minimum length of stay. Whether traveling for business or leisure, for one night or several months, New Braunfels Candlewood Suites is the solution to your temporary housing needs. ... more   less 
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