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“Nice Property”

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Hilton Garden Inn New Braunfels
Ranked #4 of 32 Hotels in New Braunfels
Certificate of Excellence
Texas
Level 6 Contributor
1,341 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 1,718 helpful votes
“Nice Property”
Reviewed November 7, 2012

Earlier this week I spent one night at this Hilton Garden Inn. The staff were friendly and accommodating, the room well appointed and clean, and the hotel was well situated to the highway and the town of New Braunfels. I used Hilton Honors points for this stay. This was a pleasant experience and I would certainly consider staying at this property again.

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CJTravelerTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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523 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston, Texas
Level 6 Contributor
91 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed August 27, 2012

We did not pay for the room because we used our Hilton Honor Points so I can't comment on the value other than we probably would have not paid $200 w/tax to stay here when we knew of another hotel in the area much cheaper and just as great and clean. The hotel was very nice, very clean and the room was as well. The service was great and the people were friendly. The front desk always had someone there. I believe you get a FREE water bottle for each person in your party at check in and FREE night time cookies. That's a benefit for people with children. The hotel wasn't that difficult to get to but I can see many people not turning at the right place because this hotel is set off from the feeder road. Its behind Best Western. You have to turn as if you were going to Best Western to get to it. The pool looked nice but we never used it. The cleaning staff respected our privacy sign and the hotel was realitively quiet. The only thing I did not like was the bed. It was entirely too hard and my husband hates the pillows because they are not firm enough. The bed does have an adjustment dial but it didnt seem like there was a difference at all. The coffee is free but the breakfast is $11.95 per person and we didnt try it but know that it is good based on stays at other Hilton Garden Inn locations.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank R-N-JTRAVELS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOUSTON, TEXAS
Level 5 Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed August 25, 2012

Two of my kids and I stayed here last week. We had a nice sized room with two beds and a sitting area with an additional tv. The room was very clean and quiet. The front desk worker was so helpful, efficient and pleasant, All of us enjoyed hot and tasty breakfast the two mornings we were there. I would definitely return and stay here again when in the area.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Elizabeth37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Braunfels, Texas
Level 6 Contributor
124 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed August 17, 2012

Very nice HGI. Have stayed in several and this one is tops! The food is tasty and the evening bar tender keeps us in stitches...best drinks around! Love the contemporary design of the lobby and restaurant. If you plan on spending time in New Braunfels or Gruene, you'll be happy you chose the Hilton Garden Inn.

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Hope C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 6 Contributor
171 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed August 8, 2012

This is a clean attractive hotel but we had problems with the room. The air conditioner quite working at 10:00 PM, at 10:30 we were moved to another room but it was a smokers room. It was absolutely nasty smelling. We were told they were booked and couldn't get another room. Finally they gave us another room at 11:00. The next day the manager didn't seem very concerned or offer any condolences for the inconveniences we incured. I will never stay at another Hilton Garden Inn again.

Room Tip: breakfast is not free
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  • Stayed July 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank dstillwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Level 5 Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 26, 2012

Hilton Garden Inn is clean and attractive but the operating systems are in poor working conditions. At 11:00 PM we had to change rooms because the air conditioner stopped working. We were moved to a smoking room, even though we don't smoke. The smell was awful! At 11:30 PM they finally moved us to a functioning room. When I plugged in the coffee pot it started smoking, not steaming.
The next morning I was offered one free breakfast instead of comping the room. The manager didn't seem genuinely concerned about all of the problems we endured.
We will never stay at a Hilton Garden Inn again!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank DDDSSS123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGINB, Director of Sales at Hilton Garden Inn New Braunfels, responded to this review, July 30, 2012
We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the malfunctioning coffee pot and room changes. I have reported your concerns to our maintenance team and front desk. We will be sure to address the issues with the room amenities and hope you will reconsider giving us a second chance if you return to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas
Level 6 Contributor
160 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
Reviewed July 23, 2012

Seems like a brand new property. Junior Suite was excellent with a very separate living area although no door between it and the bedroom. Very clean and comfortable. A decent little pool for a quick cool off and very convenient to San Antonio, Austin and surrounding towns.

Room Tip: Junior Suite is very spacious
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RastamanInKansas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New Braunfels

Property: Hilton Garden Inn New Braunfels
Address: 1501 Interstate 35 North, New Braunfels, TX 78130-2818
Phone Number:
Location: United States > Texas > New Braunfels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 32 Hotels in New Braunfels
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn New Braunfels 3*
Number of rooms: 103
Official Description (provided by the hotel):
Located in the heart of Texas between Austin and San Antonio, the Hilton Garden Inn New Braunfels is convenient to Texas State University in San Marcos, local water sports and shopping. Experience the German heritage of New Braunfels, Texas, and discover the beauty and natural attractions of the Texas Hill Country. Enjoy amenities designed to make you feel at home such as our cooked-to-order breakfast, room service and 24-hour Business Center. If you're in town for business, host an event for up to 100 people in our flexible meeting space. Swim in our hotel pool, or burn some calories in our 24-hour fitness center. Exercise in the privacy of your own room with a Stay Fit Kit(R), available from the front desk Pick up a snack at the Pavilion Pantry(R) and relax with a good TV program in a warm and inviting room complete with a comfortable bed, microwave and refrigerator. Connect with family or coworkers at your work desk, utilizing your ergonomic Mirra(R) chair by Herman Miller and complimentary WiFi. Whether you're here with family or on business, you'll find the extras you need and want at our New Braunfels hotel. ... more   less 
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