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“second rate”

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Fairfield Inn & Suites New Braunfels
Ranked #9 of 32 Hotels in New Braunfels
Certificate of Excellence
Texarkana, Texas
1 review
“second rate”
Reviewed July 26, 2011

walls paper thin - could not sleep for continuous noise in hall and rooms next door - bkfst less than average - web site said senior discount but refused to honor - claimed limited availability altho no limit on web site - 2/3 of desk staff was polite - 189 for a room that would cost $75 anywhere else - never again

Room Tip: go somewhere else
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  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank dakota55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Owner at Fairfield Inn & Suites New Braunfels, responded to this review, August 1, 2011
Thank you for your review of the Fairfield Inn. We appreciate all feedback and use it to make the necessary changes to please our guests. It is unfortunate that you did not enjoy your experience and found the hotel to be second rate. That is not the impression we want to leave on our guests. Hopefully you will give us a chance to wow you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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203 reviews from our community

Traveler rating
    95
    69
    20
    8
    11
See reviews for
88
39
5
28
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 4, 2011

Clean rooms. Clean hotel. Good Breakfast. Reasonable price. I'll be back.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BCTransportation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Owner at Fairfield Inn & Suites New Braunfels, responded to this review, August 1, 2011
Thank you for taking the time to review the Fairfield Inn. It is good to know that we are doing a good job and that you enjoyed your stay. We look forward to "wowing" you again on your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 14, 2011

Good price and nice rooms also the employees were amazing and called our room immediately after check in just to make sure everything was good with our room!!

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ash060985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Owner at Fairfield Inn & Suites New Braunfels, responded to this review, August 1, 2011
Thank you for your response in regards to the Fairfield Inn. We are glad that you enjoyed your stay with us. We strive to provide our guests with excellent customer service and to make them feel at home. Hopefully we will see you again on your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 28, 2011

I really enjoyed my recent trip to Texas, and this hotel. The staff was great, friendly and fast to get me what I needed. thanks! The manager was great to talk with as well.
Thanks so much!

  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NEVACATIONS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Owner at Fairfield Inn & Suites New Braunfels, responded to this review, June 17, 2011
Thank you for your glowing review of the Fairfield Inn & Suites New Braunfels. It's always good to hear when we are doing a good job. We take pride in our customer service and making our guests feel special. We look forward to seeing you on your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 19, 2011

Beware!  Walls are paper thin.  The doors slam and when the door slams in the room next to you, the whole wall shakes.  It WILL wake you up!

We were UN-fortunate enough to have a group of high school girls that apparently had no supervision with them. We had people running in the halls, slamming doors and yelling in the halls well after midnight.  We complained to the desk and they wanted us to move rooms instead of handling the situation like they should have.

Not happy with the stay at all!!! Not safe for those that must drive long distances the next day with no sleep!

  • Stayed February 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JEM1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Owner at Fairfield Inn & Suites New Braunfels, responded to this review, March 17, 2011
Thank you for your honesty and for taking the time to write a review of our hotel. It is unfortunate that you did not enjoy your stay. Obviously the noise was an issue for you. We look forward to feedback of any kind and will look into the problems that you had. We hope that you would give us another chance to wow you and look forward to serving you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pottsboro, Texas
Level Contributor
14 reviews
4 hotel reviews
Reviewed January 17, 2011

I read the reviews here and almost did not book but we decided to go to the hotel and take a look before deciding as this was the best priced hotel in the San Marcos area. We arrived and were greeted promptly. Fast friendly check in, clean lobby, elevators and rooms. Room was nice and spacious and very quiet. We requested a high floor as the little one with us wanted to be on the top floor. Breakfast options were nice and plentiful. Jimmy Dean bacon, egg and cheese bisquits, three cerals, quiche, yougurt, milk, two juices, oatmeal, pasteries, fresh muffins, lots of breads, and waffles. The area was clean and stocked on a regular basis. We only planned to stay one night but enjoyed the hotel enough to stay a second night.
They also have hot chocolate and coffee all day and USA Today in the mronings.
My only complaint is that the maid tossed out our food (that was non perishable) that we had covered next to our ice bucket. We saved that for a snack when we came in from shopping and did not appreciate it being thrown out and no offer of replacement when teh front desk was notified. Since there are no microwaves in the room we did not want to feed cold food to the little one.

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sarahvch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queretaro
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 18, 2010

I staye at this hotel with a friend, we went shopping to San Marcos, the locaton was good, but when we got there the bathroom sink had a nasty spit and we called the assistant manager Gerardo, who just apologized and said they would take care of it the next day. The hotel is located in such a way that the noise is too much. Inside and out, we had kids running up and down the hall and the traffic noise was terrible. We stayed there for three nights since we had payed in advance, and late afternoon there would be a smell from the sewer coming up through the toillette that was just horrible. The hotel was full and I guess that made it even worst. The hotel employees at the front desk were very pleasant, but for me, the best place to stay in the area is La Quinta Inn without a doubt. I will never experiment any other place, although I am a member of Marriot rewards.

  • Stayed November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank telcel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites New Braunfels

Property: Fairfield Inn & Suites New Braunfels
Address: 1465 N Interstate 35, New Braunfels, TX 78130-2816
Phone Number:
Location: United States > Texas > New Braunfels
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in New Braunfels
#4 Family Hotel in New Braunfels
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites New Braunfels 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Whether travelling in Texas for work or on vacation, the Fairfield Inn & Suites New Braunfels brings the relaxation from home. In close proximity to IH-35, our hotel is near some of the city's best attractions - from Schlitterbahn Waterpark to Historic Gruene and the San Marcos Outlets. Impeccably appointed rooms and suites boast plush bedding, free high-speed Internet access and many other famous amenities. ... more   less 
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Also Known As:
Fairfield Inn & Suites New Braunfels Hotel New Braunfels
Fairfield Inn And Suites New Braunfels

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