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“Super Clean Hotel”

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Microtel Inn & Suites by Wyndham New Braunfels
Ranked #13 of 32 Hotels in New Braunfels
GreenLeadersSilver level
Houston, Texas
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Super Clean Hotel”
Reviewed April 9, 2014

The hotel was immaculate! Very clean and fresh. You could tell it has never been smoked in. Rooms where nice. I liked how they had a window seat built over the AC. It even had a thick mattress type pad over it where a small kid could lay down if necessary. That was also nice because it kept the AC from blowing the curtains open at night. Privacy was much easier. You didn't have to worry about trying to pin the curtains shut. Breakfast was very good. I loved the biscuits and gravy! The waffles where good to and in the shape of Texas. They of coarse had fruit and cereal, yogurt, juice, and the like as well.
I would of gave it a 5 star but the lady behind the counter had the personality of a robot. She didn't know how to smile or how to deal with the public. I think she was the one I called when I went to book the room over the phone as well. On the phone she acted like I was bothering her and tried to get rid of me fast! I would not have booked the hotel because of her treatment on the phone, but every hotel I called was full. Luckily, after her rude treatment on the phone, I decided to check the Microtel website. Glad I did, because the room was $30 cheaper a night! I decided to book it because of the cheaper rate I found plus the good reviews shown here on tripadvisor. When we got to the hotel we found her to be the only rude robot type, the rest of the staff was fine and the room was one of the cleanest and best we have had.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank patbmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyCares, Guest Relations Manager at Microtel Inn & Suites by Wyndham New Braunfels, responded to this review, April 17, 2014
Dear Valued Guest,

Thank you for taking the time to complete our online survey for your recent stay at our hotel.

We are glad to know that you enjoyed your stay with us. We apologize for the inconvenience caused by our staff. I have shared your feedback with our management team and will take care all the required actions to solve this issue and guarantee that it will not happen again.

We are looking forward to welcoming you once again to overcome you impression of our staff.

Kind Regards,
The Team at Microtel Inn & Suites New Braunfels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Conroe
1 review
Reviewed March 20, 2014

When my family goes on little short trips we like to stay in the Microtel Inn's. Great value for a very clean, comfortable room.
(Side note: pillow s need were not all that great for our families taste. Something to think about.)

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RLuckey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyCares, Guest Relations Manager at Microtel Inn & Suites by Wyndham New Braunfels, responded to this review, March 26, 2014
Dear Valued Guest:

We are so happy that you enjoyed your stay with us at Microtel Inn & Suites. We appreciate your kind words regarding our clean nice rooms. We value any feedback we receive from our guest and are currently working to resolve the issue regarding the pillows in our guest rooms.
Thank you for your recommendation of our hotel, and we look forward to servicing your future lodging needs.

Kind Regards,
The Team at Microtel Inn & Suites NB
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham New Braunfels

Property: Microtel Inn & Suites by Wyndham New Braunfels
Address: 1175 N Business Ih 35, New Braunfels, TX 78130-3755
Phone Number:
Location: United States > Texas > New Braunfels
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #13 of 32 Hotels in New Braunfels
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham New Braunfels 2*
Number of rooms: 65
Official Description (provided by the hotel):
Close to Downtown, Restaurants, Gruene Hall and Golf Courses Treat yourself to a quality, pleasant stay when you make a reservation at Microtel Inn & Suites by Wyndham New Braunfels hotel. Located close to Interstate 35, our New Braunfels hotel near Schlitterbahn Water Park is less than an hour from San Antonio. Spring out of bed for our free continental breakfast, then connect to your friends and family with free Wi-Fi Internet access. Enjoy a swim in our outdoor pool or unwind in your room watching your favorite programs on a 32-inch flat screen TV. Microwaves and refrigerators are available on request at our hotel in New Braunfels. LOCAL ATTRACTIONS Just a short distance from our New Braunfels hotel, Schlitterbahn Water Park features miles of tube chutes, endless rivers, up-hill water coasters, waves for surfing, splashing, and relaxing, and kid-friendly water playgrounds. Trade water slides for the real thing during a white water rafting trip on the Guadalupe River with Amigo Mel's, or enjoy a nice nature hike through Canyon Lake park. For a quiet day of fun on the greens, book a tee time at the Bandit Golf Club. DINING OPTIONS Treat yourself to a mountain of onion rings and fall-off-the-bone baby back ribs when you sit down at Montana Mike's Steakhouse. Choose from beef, pork, poultry, jerky, sausage and more while at the New Braunfels Smokehouse. If you are in the mood for authentic German food, pay a visit to Oma's Haus Restaurant, which is close to our New Braunfels hotel. ... more   less 
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