Although we enjoyed our stay at this Marriot, we were very dissapointed with the condition of the pool. The pool area was unkept, the pool and jacuzzi (spa) had not been cleaned or vacuumed, the pool bottom had debri, leaves and pecans, the water was very cloudy and green algae was growing on the steps and inside side walls of the pool. This area was very boring and un-interesting as there was no music poolside or service staff. The other dissapointment was bar service. We were not able to enjoy a beer or a coctail, as the bar didn't even open up until 5:00. I have stayed at many Marriot Hotels and have never experienced dissapointment in these areas. When we checked out, we informed the staff personnel at the counter of the pool issues. She never offered to let us speak with the hotel manager and just said "sorry, I will let someone know"....We were not able to enjoy the pool and spent the afternoons down by the river.
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- Also Known As:
- Courtyard By Marriott New Braunfels River Village Hotel New Braunfels
- Courtyard New Braunfels