Have stayed here several times, but increasingly less impressed on subsequent stays. Hotel has a lovely setting, welcoming surroundings & eager & pleasant staff. Unfortunately, details are being overlooked, which have a negative impact, especially related to housekeeping. Shower had small spots of mold -- use bleach. Balcony funiture was dirty with bird droppings --- housekeeping should wipe off daily, rather than the guest having to do it. Dirty dishes & bottles from previous guests still remaining on balcony. Broken lamp shade & light bulb laying on desk. Dirty dishes on outside furniture & in hallway, left overnight & remaining the following morning. Cold coffee at the business center at 9:00AM, needs replenishing after original service earlier in the morning. Had to wash "whatever" off the TV remote before use. All little items, but unacceptable lapses for a quality facility. Get your eye back on the ball Courtyard New Braunfels. You could be the #1 spot in the area with improved attention to detail. And am I the only one surprised/disappointed by the hard mattresses, when compared to other Marriott-family hotels?
- Official Description (provided by the hotel):
- Boasting a unique location and well rounded contemporary accommodations, the Courtyard New Braunfels River Village is the ideal backdrop for business travelers and vacationing families. Perched on the Guadalupe River and surrounded by century-old pecan trees, our hotel greets you with relaxed sophistication for your New Braunfels visit. Immaculately appointed rooms offer perks to make your stay a success. ... more less
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- Also Known As:
- Courtyard By Marriott New Braunfels River Village Hotel New Braunfels
- Courtyard New Braunfels