This was by far the WORST experience we have ever had in any hotel we've stayed in. First off the owner of this hotel is so disrespectful and rude, not only did he not give good service but the place itself was nasty. NOT ONCE in the three nights did we get room service to clean even though we specifically asked so. The owner got upset even if you asked for anything, like towels... giving attitude and threatening that if we had anyone other than the people staying in the rooms even for a little he would call the COPS? I'm still Confused on how an owner can't handle customer service on his own. After our horrible experience we checked out and we payed cash at the end... couple of days later my bank account notified me that there was done an extra $355 charged on my credit card for the hotel. I then called the owner and he gave me dumb/crazy reasons for the charges that were done.. some being because we had friends in the room during the day. He then hung up the phone on me and said for me to figure it out on my own with the people that were in my room. This was done after we had already payed and checked out... so i recommend to all of you NOT TO EVER STAY HERE. The cheaper price will become a lot more expensive in the end.
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- Also Known As:
- Edelweiss Hotel New Braunfels