When we (my 10yr old son and friend and I) checked in we were informed that they had to upgrade our room to the jacuzzi suite but that in order to turn it on they would have to charge us a usage fee of 20 per night to use it. Knowing that my son would have drove me nuts if I said no, I payed the extra fee and went about our weekend. In the middle of the night we were woken by the awful thing randomly turning itself on. I called the front desk and the attendant rudely told me to flip a switch under the sink because "the timer must have activated again". Obviously it was a reoccurring problem for them. Our stay was for two nights and when we checked out I was billed 109.43 which I believed was reasonable and that they would be refunding the rest since they automatically charged my account for $200.00 at check in. Less than an hour after checkout I saw another charge for $36.52. Believing that they must have mistaken, I called back to ask the man to explain the charges to me. He insisted that all charges were justified due to taxes and fees and then proceeded to yell at me for "trashing the room"! We certainly did not trash the room and I am left to wonder why he would think so. Even if he considered our shopping bags left near the trash can to be a problem, does the maid service not still go in and vacuum, make the beds, or take out the trash? Our small getaway weekend vacation was more like a nightmare. I should have followed other reviewers advice and steered way clear of this dump!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline, Hotels.com, TripOnline SA, Orbitz, Hotwire and Cheap Tickets so you can book your Edelweiss Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Edelweiss Hotel New Braunfels