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“Nice for the $$$$$”
Review of Comfort Suites

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Comfort Suites
Ranked #12 of 33 Hotels in New Braunfels
Reviewed December 30, 2013

We arrived early and the desk attendant was helpful in allowing us to check-in.
The room was above average for the price. We stayed on the second floor and had a restful night in an excellent bed. The breakfast was good with an assortment of hot and cold items.
The only complaint is there is no elevator which makes it difficult for older patrons, such as we to climb stairs. However we do not want people walking above us so we always stay on the top floor. Despite this, we would stay at this motel again if we are in the area.

Room Tip: remember no elevator to the second floor
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  • Stayed: December 2013, traveled as a couple
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Thank marquisTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon L, Guest Relations Manager at Comfort Suites, responded to this reviewResponded January 5, 2014

Thank you for the brilliant comments. We like to share these with the staff; it is important for them to know they are appreciated, just like we appreciate you.

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81 - 87 of 149 reviews

Reviewed December 5, 2013

We have stayed at this Comfort Suites location at Thanksgiving for 3 years running. It is fantastic! The staff is attentive and friendly. The complimentary breakfast is wonderful. The hotel is right on I-35 - easy feeder road access. The renovations underway are really adding value to the property. Can't wait to see how it all comes out!! We will be back in 2014!!!

Room Tip: An elevator is being installed with the renovations - so if you can't do stairs... Downstairs i...
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  • Stayed: November 2013, traveled as a couple
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Thank Lady_K1126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon L, Guest Relations Manager at Comfort Suites, responded to this reviewResponded December 16, 2013

Hi Lady_K1126, thank you for choosing to stay with us and taking the time to write such a kind reivew of your stay. I will never get tired of seeing title that say "AWESOME". The goal of our staff is to assist in making your vacation experience a positive one so that you will walk away every time feeling this way. I'm glad to announce that the breakfast area is one of the areas still to be remodeled. Plans are to enlarge the area with more modern setting etc. Thank you again and if there is ever any assistance that I can provide, please don't hesitate to contact me.

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Reviewed December 5, 2013

Excellent property...recently updated rooms with more plans to make the property one of the best in New Braunfels! Definitely roomy with comfortable beds, tasty breakfast, nice business center & a hospitable staff. Overall, an accommodating & comfortable experience while traveling away from home!

  • Stayed: November 2013, traveled with family
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Thank Carol J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon L, Guest Relations Manager at Comfort Suites, responded to this reviewResponded December 16, 2013

Thank you for choosing to stay with us and posting your review. I'm so glad to hear that you had a great time with us. We strive for you to have that "excellent travel experience" and I'm so pleased you were able to witness that first hand. I hope that you will always continue to stay with us so that we have the opportunity to wow you each and every time . Thank you again and if there is ever any assistance that I can provide, please don't hesitate to contact me.

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Reviewed November 3, 2013

Good - the room has been updated and the bed was really comfy. The staff was friendly and the breakfast was decent. The girl working the breakfast area this weekend was right on top of everything. Hardly a few seconds went by before something that had been emptied was refilled.

Bad - Hallways have not been updated. The carpeting and wallpaper is really old and the smell was almost unbearable to me. There is no elevator, so if you have any issue with climbing a staircase, make sure you request a ground floor room. Our room (217) had red mold on the shower head and black mold on the shower curtain.

Room Tip: Ask for ground floor unless you like climbing stairs with your luggage - there is no elevator.
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  • Stayed: November 2013, traveled with family
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Thank priscillatiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon L, Guest Relations Manager at Comfort Suites, responded to this reviewResponded November 24, 2013

Thank you for your kind words. It may interest you to know that the renovations continue. The plans for hallways include new wall coverings and carpets. We have on order new doors for all the rooms entries as well as the bathrooms and newly built closets. The lobby area plans also include the introduction of an elevator as well as new breakfast area with all new furniture and lighting. So we hope you will visit again to check on our progress.

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Reviewed November 2, 2013

The hotel was ok, but with Wurstfest going on, hotels fill up and so do the prices. The room was a little above average, but it was clean and comfortable. The staff was helpful with directions and other questions.
The breakfast was somewhat above average. A good variety, but I believe the scrambled (?)eggs were the type being frozen and reheated. Had to wait about 15 minutes to get a seat in the breakfast area....
The price of $144 + tax was steep, but with hotels all over town full with Wuestfest activities, get ready for painin the wallet.

  • Stayed: November 2013, traveled as a couple
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Thank jpfvictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon L, Guest Relations Manager at Comfort Suites, responded to this reviewResponded November 3, 2013

Dear Guest

Thank you for your kind words in your review. We appreciate your business. Hope to see you again.

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Reviewed October 31, 2013

There were printed notifications in the room asking for forgiveness during remodeling--perhaps a discount to the room rate would have been more appropriate. Again, the TP and facial tissue are super thin--assume that's an HQ-determined item. The breakfast area was small compared to the size of the facility. The reception staff was very friendly. Again, hard to find because not prime location near interstate.

  • Stayed: October 2013, traveled as a couple
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Thank suburban-countess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon L, Guest Relations Manager at Comfort Suites, responded to this reviewResponded November 3, 2013

Dear Guest

Thank you for putting your thoughts on Trip-Advisor. I'm glad to announce that the breakfast area is one of the areas still to be remodeled. Plans are to enlarge the area with more seating and more modern setting. I am confused about the difficulty in finding us though as we are located immediately on the I-35 expressway @ exit 189 south bound and/or exit 190 north bound then u-turn to the south bound side.

Thank you again and hope to see you again some time in the future so you can enjoy the hotel in all its new splendor.

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Reviewed October 23, 2013

I booked this hotel on the internet after reading Trip Advisor recommendations. The recommendations were accurate. The hotel is fairly new and is well maintained. Rooms are large and clean. Bed were very comfortable and my wife and I slept well. Breakfast was well prepared and plentiful. The staff was friendly and helpful. I highly recommend this hotel.

  • Stayed: October 2013, traveled as a couple
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Thank JJ L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon L, Guest Relations Manager at Comfort Suites, responded to this reviewResponded October 26, 2013

Thank you so much for taking time to review your recent stay with us. It tickles me anytime we get a good comment from our guest concerning their stay, but when a “Senior Reviewer” gives us a good review I get really happy! Giving ALL of our guest a great vacation experience is our # 1 goal here.We diffidently want you to come back. We sure do appreciate you choosing to stay with us!

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Additional Information about Comfort Suites

Address: 1489 N Ih 35, New Braunfels, TX 78130-2816
Phone Number:
Location: United States > Texas > New Braunfels
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in New Braunfels
Price Range: $68 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
This is a gold award winning property from Choice Hotels. The hotel offers a free hot breakfast, outdoor pool , free high speed internet, fitness center, guest laundry, and meeting space. We are easily accessible from IH-35 and only minutes from Schlitterbahn, Gruene, and river tubing attractions. If you are in the mood to shop we are a short ride from the outlets in San Marcos and also a short ride to everything in San Antonio. ... more   less 
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Also Known As:
Comfort Hotel New Braunfels
Comfort Suites New Braunfels
New Braunfels Comfort Suites

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