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“under renovation”

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Days Inn New Braunfels
Ranked #25 of 33 Hotels in New Braunfels
Reviewed March 5, 2013

  • Stayed: February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Days Inn
Thank George A
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
marisa h, General Manager at Days Inn New Braunfels, responded to this reviewResponded October 5, 2013

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255 - 261 of 304 reviews

Reviewed March 2, 2013

We came here after a poor experience at another hotel, as we've had good experiences with Days Inn in the past. First room we were given was not even ready. Beds unmade, stuff all over the floor.

Next room we were given was supposedly a non smoking room as well, but we were hit with the smell of smoke immediately after opening the door. Not to mention there were old stains on the beds, trash on the floor, the toilet seat was broken and toilet itself not secure to the floor, chrome paneling behind lights was filthy, and floor was very dirty.

As if the situation wasn't bad enough, when we first walked into the second room, there was a housekeeper outside having an unpleasant shouting phone conversation with somebody that had already made me uncomfortable being there.

Needless to say, we were NOT satisfied, and decided to pack up and just return home. This is why we cruise lol. My wife is already leery of hotel rooms, and this experience has made me so.

My wife has worked for hotels in the past, so she knows what to look for when it comes to satisfactory conditions, and lets just say that whomever has the say-so may need to re-evaluate their housekeeping staff.

  • Stayed: March 2013
    • Value
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Thank Chris-Holly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marisa h, General Manager at Days Inn New Braunfels, responded to this reviewResponded October 5, 2013

We sincerely apologize for your inconvenience. It is our goal to provide every guest with a quality exceptional hotel experience. We appreciate your feedback as it will help us improve.

Sincerely,

Days Inn
General Manager

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Reviewed February 20, 2013

Had to be moved to 3 different rooms and it still wasnt right!! Horrible experience NEVER again!!!!!!

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank Angela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marisa h, General Manager at Days Inn New Braunfels, responded to this reviewResponded October 4, 2013

We sincerely apologize for your inconvenience. It is our goal to provide, quality, affordable rooms and excellent hospitality. We are always in the process of making improvements and appreciate your comments which will help us improve.


Sincerely,

Days Inn
General Manager

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Reviewed January 13, 2013

The hotel was relatively clean, but there was a lot of construction going on. There was a significant gap in the bottom of the door . Although we had requested a non smoking room, clearly the room had been used by smokers.

  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank vtwolff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marisa h, General Manager at Days Inn New Braunfels, responded to this reviewResponded October 4, 2013

Thank you so much for taking the time to comment. We appreciate your feedback and take your concerns seriously. We were in the process of renovations at the time of your visit and we sincerely apologize for your inconvenience. We hope you will choose Days Inn again on your next visit to New Braunfels as we would like the opportunity to make your stay 100% satisfactory.



Sincerely,

Days Inn
General Manager

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Reviewed December 18, 2012

  • Stayed: December 2012, traveled solo
    • Value
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    • Sleep Quality
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Review collected in partnership with Days Inn
Thank JAMES R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Kush P, General Manager at Days Inn New Braunfels, responded to this reviewResponded January 12, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 12, 2012

When I got in the desk clerk greeted me with a smile. The staff was really friendly. The room was really clean. I had a great experince. I didn't get a chance to sit buy the pool but i did notice people taking advangtage it. I enjoy a quiet room when i am traveling and i was glad i wasnt disturbed.

  • Stayed: November 2012, traveled solo
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Thank phatrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kush P, General Manager at Days Inn New Braunfels, responded to this reviewResponded January 12, 2013

Thank you so very much for your review of our hotel. We appreciate you taking the time to tell us about your recent experience with us. We strive as a hotel to provide a clean, safe, and comfortable place for all of our guests to stay in. We will pass all of our comments to our staff about this service that they provided to you. They always appreciate hearing when they are doing a job well done!

Thanks again for your time. We hope that you will come visit us again in New Braunfels.

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Reviewed December 8, 2012

Price was right to start with. The staff was exceptional. The front desk clerk was very helpful in recommending great restaurants and bars within the vicinity of the hotel. Lots of options within walking distance of the days inn. The rooms were clean and well maintained. They are in the process of updating may things at the hotel to make your experience even better. The breakfast was a typical continental breakfast. The nice touch was the waffle bar. I would definitely recommend this hotel for all travelers business or pleasure. Forgot to mention the wifi worked very well. Was surprised at the level days inn has climbed to!!

  • Stayed: November 2012
    • Value
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Thank m64675
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kush P, General Manager at Days Inn New Braunfels, responded to this reviewResponded January 12, 2013

Thank you so very much for your review of our hotel. We appreciate you taking the time to tell us about your recent experience with us. We strive as a hotel to provide a clean, safe, and comfortable place for all of our guests to stay in. We will pass all of our comments to our staff about this service that they provided to you. They always appreciate hearing when they are doing a job well done!

Thanks again for your time. We hope that you will come visit us again in New Braunfels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Days Inn New Braunfels

Address: 963 IH-35N, I-35 N Exit 189, New Braunfels, TX 78130
Phone Number:
Location: United States > Texas > New Braunfels
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in New Braunfels
Price Range: $57 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Days Inn New Braunfels 2*
Number of rooms: 60
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Also Known As:
Days Inn New Braunfels Hotel New Braunfels
New Braunfels Days Inn

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