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“Do not recommend at all”

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Days Inn New Braunfels
Ranked #23 of 33 Hotels in New Braunfels
Houston, Texas
1 review
“Do not recommend at all”
Reviewed August 28, 2011

I stayed at this hotel recently with two friends. For starters, when I called to confirm the day before that I had a reservation the front desk clerk who answered the phone was very rude. I asked if he had a reservation under my last name and he immediately said yes without even checking the system because I then continued to ask what is the first name on the reservation just to be on the safe side. He then had to actually look me up in the system and made it very clear that he was not happy about it. I asked if I could have a late check-in and the man said their hotel does not do that for people. I decided to overlook this rudeness and still give the hotel a chance, when I got there the next day the woman working the front desk was sitting on the computer on facebook (both times that I went to the desk). Our room was even worse. There was a used band-aid stuck on the bathroom door, it smelt terrible in the room, and we then discovered a wet used towel inside the made bed, along with a dirty sock (which neither belonged to any of us). This makes it very obvious that the cleaning service did not even bother doing the proper routine or even change the sheets on the bed. I was completely disgusted and would not recommend this hotel for anyone, it was no where worth the $100.00 I paid for it.

Room Tip: There are no best rooms here. They are all the same.
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  • Stayed August 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jamie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marisa h, General Manager at Days Inn New Braunfels, responded to this review, October 5, 2013
We sincerely apologize for your inconvenience. We hold our staff to the highest standards and it is our policy to treat every guests with respect and in a professional, courteous, manner. Thank you for your feedback as it will help us improve.


Sincerely,

Days Inn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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291 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
USA
Level 5 Contributor
73 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed July 31, 2011

For us a Schlitterbahn area crash pad, easy 10 minute drive to water park and just off I-35. First room had broken frig temp knob and leaking toilet wax ring with sloppy gray caulk job; after some prodding we got a better room with working utilities, sofa bed, and microwave as upgrade. Breakfast bar room was too small for guest population, overflowed in to lobby, so we took food back to room. WiFi service excellent, but small outdoor pool needed some improved sparkle. Adequate and well lit parking with no trash. No guest noise or security issues during stay (although some local rodeo club did put a flyer on our parked car - not cool). Beds were clean and comfortable.

Room Tip: Pre-paid through Hotels.com for decent rate
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  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank AmbleOutdoors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEGHotelsResponse, Manager at Days Inn New Braunfels, responded to this review, August 2, 2011
Thank your for taking the time to review our hotel. We appreciated your comments and we will use them to improve our service to the guest. We will be passing these comments on to our staff. we strive to have a safe, clean, and comfortable hotel.

The Days Inn New Braunfels is located in the heart of historic New Braunfels, just 30 Miles north of San Antonio, Fiesta Texas, and Sea World. We offer free Hot Breakfast as well as Free High-Speed Internet, Business Center and complimentary USA Today Newspapers. Relax by our sparkling Outdoor Pool And Hot Tub, or visit the famous Schlitterbahn Water Park located just 2 Miles from the hotel.

We hope to have you again as our guest. Thanks again for your comments.
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Fort Worth, Texas
Level 6 Contributor
83 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed July 30, 2011

Good: The parking was great, love that you have access from the parking lot to the rooms. Breakfast buffett was great and the price was excellent. The fridges in the room and space in the rooms was great!
Bad: The decor is 1980. The beds were horrid as were the sheets and blankets. The bathroom was bad, needs repainting and new tubs and sinks. The carpet was completely nasty and needs to be changed out as do the beds. The pool fence needs to be repaired (a car smashed into it) and the hot tub was inoperable.
But hey, for the price, well, its up to you.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank txan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEGHotelsResponse, Manager at Days Inn New Braunfels, responded to this review, August 2, 2011
Thanks for taking the time to provide us with a review of our hotel. Thank you for telling us your concerns. We will be working to correct these issues. We strive to provide all our guests with a safe, clean, and comfortable hotel. Your comments will help us improve on that.

We hope that you will consider us again on your next visit to the area. Thanks again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abilene, Texas
1 review
Reviewed July 29, 2011

We stayed here for our trip to Schliterbahn. It was 6 minutes away. The staff were friendly. The breakfast was good. The room was nice and cold for us. The room was really nice and had a fridge. The pool was small but perfect for an evening swim with the kids. I give this hotel 5 stars. We only paid 63 dollars a night. I would definitely stay there again.

Room Tip: No pets, No smoking. Great for the family.
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  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank shortpinkflower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEGHotelsResponse, Manager at Days Inn New Braunfels, responded to this review, August 2, 2011
Thank you for the review of our hotel. We strive to provide all of our guests with a great experience. Your comments help us do just that.

The Days Inn New Braunfels is located in the heart of historic New Braunfels, just 30 Miles north of San Antonio, Fiesta Texas, and Sea World. We offer free Hot Breakfast as well as Free High-Speed Internet, Business Center and complimentary USA Today Newspapers. Relax by our sparkling Outdoor Pool And Hot Tub, or visit the famous Schlitterbahn Water Park located just 2 Miles from the hotel.

We hope that you will stay with us again on you next visit to the area!!! Thanks again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
Reviewed July 18, 2011

We had a group of 30 of us going, and had our rooms booked at a group discount. Two rooms had to cancel, so the manager canceled all our rooms, even though they were held with seperate cards. When we got there we all had to pay the "rack" rates..."normal rates"!!! Even though he messed up, he refused to even work with us!! The woman who works there is great..btw!!! And we all had been outside hanging out with our group after going to the river for two nights straight. We were on the end of the motel, and all our rooms were at least the 6 to 8 rooms from where we were, (and we were not loud, just talking) but the last night we were told we could not be outside our rooms, he even said he would call the cops....needless to say the cops did show up, but for another reason. The cops even asked if we were having fun!! As far as the rooms, not that great really....I walked in at 2am to see a giant roach on my 15 year olds forhead and another dead one in the bathroom. The pillows were like a towel folded over twice, with no extra pillows in the room. Pool closed at 930pm during the weekend.

  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank kmcDallas_Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEGHotelsResponse, Manager at Days Inn New Braunfels, responded to this review, July 22, 2011
Thank your for taking the time to review our hotel. We apologize for your stay. We apologize for our staff's behavior. We are addressing your concerns.

We hope that you will reconsider us if you come to the New Braunfels area again. Our goal is to provide a safe clean and comfortable place to stay. Your comments will help us improve our service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these New Braunfels hotels

Washington DC, District of Columbia
1 review
Reviewed June 22, 2011

I stayed at the Days Inn for a wedding. I didn't have very high expectations as it was a highway motel and the rate was $100. The staff was very friendly and the lobby was very clean and welcoming, so that was a pro.

However... the room itself was not so great. The mattresses were flimsy and you sank down when sitting or lying on the bed. I tossed and turned all night and woke up in pain each morning. Even days after we checked out I am still sore! The sheets were rough and the comforter was pilling and uncomfortably rough.

The bathroom had hairs on the tub and the water only ever got to warm. The shower curtain was mildewed and torn.

After our first day of sightseeing, we returned to the hotel only to find our keys didn't work. The front desk agent just said "yeah, that happens sometimes." It was a bit of a hassle to have to go back to the front desk for new keys.

I was excited for the pool... until we got there. It was tiny and green and looked more like a swamp than a pool. A shame, because I'm sure the pool would get good use in the middle of June!

Overall, though the service was friendly, the actual accommodations were poor. Definitely a "you get what you pay for" deal.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lcharp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEGHotelsResponse, Manager at Days Inn New Braunfels, responded to this review, July 12, 2011
Thank your for taking the time to review our hotel. We apologize for your stay. We are addressing your concerns.

We hope that you will reconsider us if you come to the New Braunfels area again. Our goal is to provide a safe clean and comfortable place to stay. Your comments will help us improve our service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 18, 2011

We had 3 non-smoking rooms reserved. Upon arrival, the front desk clerk said she had no non-smoking available and we were booked in smoking. The room was dingy looking. The sink drained VERY slowly. The water only got warm for my shower... Wouldn't get hot. We wanted to go swimming, and the pool was a murky green color. It resembled a swamp... In the middle of june! Overall, I have stayed in much nicer hotels for less money. I would NOT recommend staying here.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amber6011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CEGHotelsResponse, Manager at Days Inn New Braunfels, responded to this review, July 12, 2011
Thank your for taking the time to review our hotel. We apologize for your stay. We are addressing your concerns.

We hope that you will reconsider us if you come to the New Braunfels area again. Our goal is to provide a safe clean and comfortable place to stay. Your comments will help us improve our service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Days Inn New Braunfels

Property: Days Inn New Braunfels
Address: 963 IH-35N, I-35 N Exit 189, New Braunfels, TX 78130
Phone Number:
Location: United States > Texas > New Braunfels
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in New Braunfels
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn New Braunfels 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Days Inn New Braunfels Hotel New Braunfels
New Braunfels Days Inn

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