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“Nice Place”
Review of Sleep Inn & Suites

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Sleep Inn & Suites
Ranked #6 of 32 Hotels in New Braunfels
Certificate of Excellence
AV
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice Place”
Reviewed May 9, 2013

My wife and I stayed there for three nights over the weekend of May 4, 5, 6. The room was clean and large. Everything there that we needed. Only a couple of minor things that didn't deserve lowering the rating. First, there was a tiny bit of mold in one corner of the shower on the caulking. Second, one afternoon coming in to our room from the outside, I noticed some broken glass near the trash can outside the side entry door. I notified the front desk by walking up and talking to the clerk on duty. They said thanks and that they would have someone take care of it. The next morning there was still glass there. Looked like someone had made a half hearted attempt at cleaning it up. Last was when we checked out on the 6th, the clerk that helped us smelled like he had not bathed for a week. I would stay there again, and probably will seeing that my son and his family live nearby.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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249 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Tecumseh, Oklahoma
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 3, 2013

We have stayed here for 2 nights while visiting our grandson. Receptionist was friendly and couldn't be more accomodating. Room was big, clean, plenty of towels, coffee, toiletries, etc. Breakfast was good and front desk had great recommendations for eating, another great place is Mamacita's. We go there everytime we visit the area. We tried another hotel that had used less points, won't make that mistake again. You get what you pay for whether points or money. We come to New Braunfels at least every 3 months and this will be the only place we stay. It's worth it.

  • Stayed January 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Oklahoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 1, 2013

My wife and I stayed there on April 10th of this year. Receptionist at the front desk was very friendly and pleasant. We wanted to go over to Gruene,Tx, only 10 minutes away. She gave great directions and suggested places to eat. The hotel was very clean and quiet. Very roomy. The breakfast the next morning was good, but not as many items that Hampton Inn has. Close to interstate and fuel.

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
1 Thank jstribling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 25, 2013

Even though there is another hotel being built in front of the Sleep Inn & Suites, we decided to stay with this hotel. It is always clean, quiet and the front desk employees are friendly and very helpful. This seems to be our hotel whenever visiting this area. Their beds are very comfortable, a/c runs very cold and I have never felt uncomfortable or afraid to stay at this establishment. Cannot wait for next year!

Room Tip: Rooms at the end of the parking lot seem to be quieter and you are near the exit stairs. The exerci...
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Sinbad17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 20, 2013

Spent last night there. First thing I saw when I walked in the room was a large cockroach (a least a inch and a half), chilling out in the bathroom. Obviously, if you have one, you have thousands of them hidden in the dark crevices. I found this really disgusting, but there weren't very many rooms left in other hotels. When I went out for the evening, I wanted to let the person at the front desk know (although I'm sure they do) about the cockroach, but there was no one around at the desk. I know Texas is infamous for these bugs, but they need to get an exterminator in.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Puglover59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSleepInnNB, General Manager at Sleep Inn & Suites, responded to this review, April 22, 2013
Thank you for taking the time to tell us about your stay at our hotel. I am truly sorry for the negative experience you encountered at our hotel. I certainly agree that your unsatisfactory experience does not represent the level of service and quality we strive to provide. I would like you to know that this is an isolated incident since we do contract with a pest control company that regularly maintains both the indoor and outdoor facilities. Our front desk staff is very attentive in handling guest service issues, and I will make sure to review our procedures with them so that all complaints are handled in a timely manner. We will be diligent in our efforts to ensure that situations such as this do not repeat themselves.

Again, thank you very much for your feedback and I hope to exceed your expectations on your next visit to our hotel.

Sincerely,

Nitin Bhakta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hallettsville, Texas
Level Contributor
108 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed April 15, 2013

We recently stayed here for a select baseball tournament located in San Marcos, Texas. We tried to book a hotel in San Marcos but we couldn't find a room with two beds. Luckily we found this gem in the neighboring city of New Braunfels. This hotel was so nice. First of all, they allow you to have five people to a room. You have to call them in person to do it. They also have three roll away beds, of which we booked one, and it was comfy. Our room was huge and very nice and neat. The kids liked the pool and hot tub. The breakfast was delicious and had those great Texas-shaped waffles. We will stay here everytime we have a select baseball tourney in San Marcos. This hotel is about 15 minutes from the NCFD Farm Club baseball fields.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Level Contributor
229 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed April 14, 2013

We stayed here one night before flying out of San Antonio airport. It still looks brand new. The staff are friendly. The breakfast was good. There is a nice quiet pool and small but spotlessly clean exercise room. I highly recommend staying here.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OttawaShell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sleep Inn & Suites

Property: Sleep Inn & Suites
Address: 1477 North I-35, New Braunfels, TX 78130
Phone Number:
Location: United States > Texas > New Braunfels
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in New Braunfels
#2 Spa Hotel in New Braunfels
#6 Family Hotel in New Braunfels
#7 Business Hotel in New Braunfels
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Sleep Inn & Suites 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
Welcome to the Gold Award Winning Sleep Inn & Suites of New Braunfels, TX. Located on IH-35, our hotel is located just minutes from Schlitterbahn Water Park, Gruene Hall, and shopping at the Prime, Tanger, and Premium Outlet Malls in nearby San Marcos. You will also find our hotel conveniently located near the Comal and Guadalupe Rivers, Natural Bridge Caverns and Wildlife Ranch, and Canyon Lake. Experience top San Antonio attractions such as the Alamo, the Riverwalk, Sea World, and Six Flags Fiesta Texas within a short drive from our hotel. Our 100% smoke-free property features family friendly amenities like an outdoor swimming pool and hot tub, complimentary Morning Medley® HOT breakfast, free Internet access, and spacious guestrooms and suites that let you stretch out and relax. Our modern guestrooms and suites feature useful amenities such as a spacious work desk, refrigerators, microwaves, and LCD TV. Stay connected with our free WIFI or business center, or take a retreat from your busy work day in our fitness center. Dream Better Here® at the Sleep Inn & Suites in New Braunfels! ... more   less 
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Also Known As:
Sleep Inn New Braunfels
New Braunfels Sleep Inn

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