I stayed at this property during OTC week - with meetings at both NASA Johnson and downtown, the hotel met my location needs. I wasn't prepared for sleepless nights, however.
The hotel is obviously new, and the rooms and public areas were very clean. The pool area was small, but nice. The staff seemed disinterested in assisting customers. I waited quite some time for check-in (one employee socializing), but the largest problem I had was with noise. I asked for, and received, a top floor room. I didn't realize that my room would be located directly underneath the air conditioning unit on the roof. I returned to my room, from a work function downtown, at 11pm. I could not sleep due to a constant repeating vibrations/humming. I went into the hall and stairwell where it was louder. I tried earplugs and music to no avail - you can't drum out sound vibrations. Finally at 2 am I went down to the desk. The night audit clerk knew exactly what the problem was. Why, then, don't they either do something about this or not occupy these rooms? I was moved to a second floor room at 3 am after packing up all my belongings. At 5 am the person in the room above me decided to wrestle with elephants for over an hour. This happened again on night two. There is obviously little sound insulation between floors (or rooms)
To their credit, the hotel contacted me directly after I responded, truthfully, to a Marriott survey. Hopefully they do something about the air systems; however they can't do much about between floor noise insulation. Would I stay here again? Only if the area Hilton is booked.
- Official Description (provided by the hotel):
- Whether traveling for business or pleasure in the Webster and Clear Lake area, you'll love the new Courtyard by Marriott NASA Clear Lake. Just minutes from destinations such as, NASA Johnson Space Center, Boeing, Lockheed Martin, Jacobs Engineering, Honeywell and Albemarle. Guests enjoy easy access to the Kemah Boardwalk, The Bayport Cruise Terminal, Big League Dreams and Galveston. The new state-of-the-art lobby at Courtyard provides greater flexibility and choices for our guests. At the center of it all is The Bistro, your destination for a great breakfast, Starbucks coffee, or drinks and dinner during the evening. You'll also enjoy inviting, flexible spaces where you can work or relax,experience complimentary Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard technology. Our well-equipped fitness center and outdoor pool and terrace area will help you stay energized. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard Houston NASA/Clear Lake Nassau Bay, Big Bend National Park