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“Victorian Inn and not so Sweet”

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Victorian Inn & Suites
Ranked #14 of 14 Hotels in Nacogdoches
Reviewed March 31, 2014

I booked this hotel because it boasted of "whilrpool tub", Plasma TV, microwave and refrigerator. When I got the room, it was clean, but dated. There was not an extra security latch on the doors, I than asked for a room on the second floor and was told there was none. I ran a bath hoping to try the whirlpool and NOTHING. I called the front desk and the girl LAUGHED, (YES LAUGHED) and said "Oh yeah, that one is broke". They only had one other room available it was the their handicapped room, there was an extra bed laying against the wall which they refused to move and the refrigerator was not plugged in and warm inside (I had perishables that needed immediate refrigeration). The girl at the front desk argued with me and said it will get cold quick, I disagreed. So back to my broken whirlpool room I went. The TV had a deep scratch in the bottom right hand corner so anything on the bottom of the TV you missed. There were several "workers" in the parking lot assembling pipes, in the middle of the parking lot!!! I left the room before nightfall and just drove home!!! The lack of security on the doors was a major factor in my decision, I asked for a refund since they said they only had these two rooms that were clean, they refused a refund or any form of compensation for my troubles. Never again......

  • Stayed: March 2014, traveled solo
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1  Thank wenann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victorian_Nac, Manager at Victorian Inn & Suites, responded to this reviewResponded April 4, 2014

Thank you for taking the time to complete review on your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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20 - 26 of 57 reviews

Reviewed September 30, 2013 via mobile

This is my 2nd time staying her. I came for parents weekend.. And it was great and pleasent stay.. Very clean smell good and everything work fine..manager was great she has a beutiful smile and very frendly and helpful. I know she was working very hard to make this hotel look nice. I sa her from the pool she was looking at the rooms friday night one by one. ..i was not trying to be nose it made my day to see a young lady dedicate her time and effort to this property and she did a fantastic job. im very proud of you naomi.keep up the good work and hope you get a good bonus$$$ for your eford and dedication...good luck and ill see yall soon. recomend this hotel 100%

  • Stayed: September 2013
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1  Thank lorycarillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victorian_Nac, Manager at Victorian Inn & Suites, responded to this reviewResponded April 21, 2015

Thank you for your kind recommendation and compliments.
Hope to see you back soon

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Reviewed September 28, 2013

Wen arriving to the room there was an overwhelming odor in the room that reeks of old and musty. It was nice that it had two large beds, but when we went to the office to get more towels for our party of 4, the male manager rudely asked us what we needed and when I told him 3 more towels he said he could only do so if we gave him dirty towels. We explained that we didn't have any dirty towels that we just needed more. Then he asked rudely again, how many people were in our room and I told him 4, and he said he could only give me two more. I have a degree in hospitality, and I am extremely disappointed in how we were treated! It's just towels! No need to be disrespectful to paying guests.

  • Stayed: September 2013
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1  Thank Mjjohns5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victorian_Nac, General Manager at Victorian Inn & Suites, responded to this reviewResponded September 30, 2013

Thank you for your remark in trip advisor but on night of 28 Saturday we ware fully book and we have 2 set of towels in all rooms to start with plus my desk clerk give you 3 more towel as I was standing in desk, yes he ask for dirty towel back as we have swimming pool and if we get dirty towel back we can wash them and give to other guest all hotel do this as we are small hotel and we do not have endless supply of towels my desk clerk did not say any thing more then ask you for dirty towels back as he was very busy checking other guest.
sorry you felt that he was rude to you by asking you for dirty towel back, Hope this answer will make you understand as you are in hospitality industry you know that no hotel will put endless supply of any thing.
any way I am extremely sorry for your inconvenience and look forward to serve you again

GM Victorian Inn & Suites

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Reviewed July 11, 2013 via mobile

We stay at victorian inn for 2 nights..and its a great hotel. Clean.. Great pool..and staff were great the manager in duty is ayoung hispanic lady very helpful shes nice and polite and has a great personality...i recomend this hotel to every one is the best..

  • Stayed: July 2013
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Thank lorycarillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victorian_Nac, Manager at Victorian Inn & Suites, responded to this reviewResponded April 21, 2015

Thank you for your kind recommendation and compliments.
Hope to see you back soon

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Reviewed July 10, 2013

We stay at victorian inn for 2 nights..and its a great hotel. Clean.. Great pool..and staff were great the manager in duty is ayoung hispanic lady very helpful shes nice and polite and has a great personality...i recomend this hotel to every one in the best..

  • Stayed: July 2013
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Thank lorycarillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victorian_Nac, Manager at Victorian Inn & Suites, responded to this reviewResponded April 21, 2015

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.


if I can be of assistance in the future, please don't hesitate to contact me at (936)560-6038

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our Inn.


Sincerely,

Kiran Patel GM

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Reviewed July 8, 2013

Hotwire had this listed as a 3-star hotel. Imagine our surprise when we arrived. The place seems to have been decorated in the early 1970s and even had a spa option for the bathtub, though it was broken. A lot of things were broken or simply painted over in this room. Perhaps the most unpleasant part of the stay was the loud sexual experience the gentleman next door to our room was having. It sounded like it was a solo experience, and certainly something the management could not control. Nevertheless, it was an experience -- a clearly sexual one -- that lasted several minutes. The sounds of the vile act traveled through the bathroom wall and awakened my young daughter, who had been sleeping. We were able to get her to go back to sleep fairly quickly, but the sounds of that man doing pleasurable things to his body gave me great displeasure and will haunt my family for life.

Room Tip: Keep the bathroom door closed if there is a neighbor on the other side.
See more room tips
  • Stayed: March 2013, traveled with family
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1  Thank Jim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victorian_Nac, General Manager at Victorian Inn & Suites, responded to this reviewResponded July 10, 2013

Sorry sir that you had bad experience in our inn we apologize but we are the only property in Nacogdoches built with all Bricks and it is solid built and we think it is sound proof. I ask our Manager on duty and she was not aware of this incident as no one complain.
again sorry for your bed experience we will try our best that this dose not happen again and our 3 star rating is correct as per our amenity's.

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Reviewed January 31, 2013 via mobile

We Americans do it to ourselves... SUPPORT LOCAL BUSINESS! Forget the Hotel Chains! We travel extensively across this country and nothing beats the character and charm of older, privately owned hotels. If you want disinfection and sterilization than stay in the big cities. THIS PLACE OFFERED US CLEAN AND NEAT ACCOMODATIONS, WONDERFUL HOSPITALITY, DECENT COFFEE and THE BEST SHOWER EVER!!! Thank You!

  • Stayed: January 2013
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Thank USA2BE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victorian_Nac, General Manager at Victorian Inn & Suites, responded to this reviewResponded July 10, 2013

Thank you for your kind recommendation and compliments.
Hope to see you back soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Victorian Inn & Suites

Address: 3612 North St, Nacogdoches, TX 75965-2429
Location: United States > Texas > Nacogdoches
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 14 Hotels in Nacogdoches
Price Range: $57 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Victorian Inn & Suites 2*
Number of rooms: 43
Official Description (provided by the hotel):
The Staff and Management at Victorian Inn & Suites, welcome you to Historical Nacogdoches, the Oldest town in Texas. The Victorian Inn Suites is conveniently located near Stephen F. Austin University, the Medical Centers, Area Shopping and Attractions. Spacious, rooms with all the comforts of home are provided, with work desk and love seats in all rooms, even hair dryers. Iron and Ironing boards are available on request. We also have a Kitchenette Suite and two Executive Suites available.Whether you're visit to the Nacogdoches area is for business, for pleasure, or for both, we are fully equipped and anxious to serve your every need. Here at Victorian Inn & Suites, our single highest priority is to make your stay with us a delightfully memorable experience. Once that you have experienced our friendly, cheerful atmosphere and many guest amenities, you won't want to stay anywhere else when visiting the Nacogdoches area. ... more   less 
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Also Known As:
Victorian Hotel Nacogdoches

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