We were going to be staying at the lodge for a wedding. When we first arrived the grounds were beautiful. The lodge was lovely, secluded from "the big city" life we're used to. We checked in and the girl was very pleasant, younger. At the time of check in we were told that the bridal party would be using our room to change and get ready for the wedding and once they were finished our room would be cleaned for us. I knew all of this in advance as I was good friends with the bride, we obliged and went about exploring the property while waiting for the bridal party to finish.
Once the girls finished, we went back to the room to shower and change for the wedding. We found the room in complete disarray, the bed a mess and towels all over the floor. I called the front desk to arrange for the room to be cleaned and to get some fresh towels so that we could at least begin to change to get ready for the wedding and no one answered. My husband went down to the front desk and no one was there, it was like a ghost town. It was getting close to the wedding and I desperately needed a shower so I took one and used a hand towel-the only towel that hadn't been used and thrown on the floor. My husband had to use the same hand towel.
After showering I called the front desk again, no answer. I called the owners home, still no answer. I left messages at all of these places because I was beginning to fear that they expected us to sleep in a bed that was a mess and had been slept in by someone else and filthy, trash all over the place.
Eventually I found the owner, she tried to put the blame on the bride saying that she knew that the room wouldn't be cleaned after their use and that the bride should have told us that. Who wants to sleep in someone elses dirty bed? Thats completely unreasonable. After I told her about how I had tried to get in contact with them coming down to the front desk and calling several times she had the audacity to say "Well, honey if you would have looked for me, you would have found me." The owner later said she would take care of the charge for the room. Ha, that was a joke!!!
On checkout we were so fortunate to encounter the biggest jerk I have ever seen in a customer service field. We asked him to print us a reciept showing us that she had in fact taken the room off of our credit card. He was verbally attacking and made us feel like criminals.
I have never seen such poor service in my life and sure enough, that hotel charge showed up on our credit card a few days later. I would NOT recommend this hotel to anyone, which is so unfortunate because of its serene location. The management is incompetent and you would be much better served elsewhere.
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- Also Known As:
- Pine Creek Country Hotel Nacogdoches
- Nacogdoches Country Inn
- Country Inn Nacogdoches