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Quality Inn Mt. Pleasant
Ranked #6 of 12 Hotels in Mount Pleasant
Reviewed October 16, 2012

My first room had a major issue. The bath mat had massive amounts of mold and filth under it. I asked to be moved to another room. The hotel had no other rooms available like the one I was in, so they upgraded my room at no additional charge. The rooms were both clean except the bathtub in the first. The shower and whirlpool tub are together so it is a bit difficult to get into the shower. It is literally a climb in and out. The hotel sits behind a gas station so it is a bit difficult to locate. Staff was great, but the property could use some upgrades.

  • Stayed: October 2012, traveled on business
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Thank Lacey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnMgrTX359, Manager at Quality Inn Mt. Pleasant, responded to this reviewResponded August 3, 2015

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Robyn Hill
General Manager
Quality Inn, Mount Pleasant
(903)577-7553

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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58 - 64 of 82 reviews

Reviewed June 26, 2012

Reservation through web site was right. Only a signature needed at check in. Seemed to be better than usual sound insulation. Evac fan in bathroom didn't work and mat in tub was coming unglued. A/C made it cool and damp. Otherwise, room was in good repair. Wired and wireless wifi; I used the wired connection and got 2Mbs download speed consistently.
Above average hot breakfast with good coffee and dilute OJ. Waffle machine available.
No off sale alcohol in this area, so if you don't want to pay bar prices for a drink, bring it with you.

  • Stayed: June 2012, traveled with family
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Thank SkinnyDDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnMgrTX359, Manager at Quality Inn Mt. Pleasant, responded to this reviewResponded August 3, 2015

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Robyn Hill
General Manager
Quality Inn, Mount Pleasant
(903)577-7553

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2012

Older motel tha has been updated. The rooms have been updated well. T?he outside not so successfully. II'd stay there again.

  • Stayed: June 2012, traveled on business
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Thank msfromgptx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnMgrTX359, Manager at Quality Inn Mt. Pleasant, responded to this reviewResponded August 3, 2015

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We hope to see you again soon.

Sincerely,

Robyn Hill
General Manager
Quality Inn, Mount Pleasant
(903)577-7553

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2012

We are wrapping up an extended business stay 12+ weeks @ this property and have had the pleasure of meeting all staff members. Front desk, housekeeping and management. I cannot stress enough the genuine sense of hospitality & true desire by the staff to make sure we were comfortable. Compared to other hotels we have stayed the one by far has the best breakfast, staff and cleanest rooms My only regret is do my physical ailments I was not able to take advantage of the pool area.

  • Stayed: April 2012, traveled on business
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Thank Nancy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnMgrTX359, Manager at Quality Inn Mt. Pleasant, responded to this reviewResponded August 3, 2015

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Robyn Hill
General Manager
Quality Inn, Mount Pleasant
(903)577-7553

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2012

A great place to stay. Super clean and up to date.

  • Stayed: May 2012, traveled with family
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Thank Jennifer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnMgrTX359, Manager at Quality Inn Mt. Pleasant, responded to this reviewResponded August 3, 2015

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Robyn Hill
General Manager
Quality Inn, Mount Pleasant
(903)577-7553

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2012

We don't usually like staying in places with outside entrance to the room but, we wanted an inexpensive place for one night. The room smelled neutral when we walked in, the air was very cold and everything was clean and neat. The bathroom was in good working order and the shower was amazing! Breakfast was sausage, bacon, scrambled eggs, biscuit n gravy, cereals, pastries, oatmeal, grits, juices, etc. We would stay again!

Room Tip: We always ask for an upper room. We have learned that if there is anyone overhead we hear the thump...
See more room tips
  • Stayed: June 2012, traveled with family
    • Value
    • Location
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Thank Kaki5591
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnMgrTX359, Manager at Quality Inn Mt. Pleasant, responded to this reviewResponded August 3, 2015

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Robyn Hill
General Manager
Quality Inn, Mount Pleasant
(903)577-7553

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2012

Drove all day to find no more nonsmoking rooms available - even after being promised one over the phone- for medical reasons. Just as well- looked pretty run down and dumpy anyway. Check in person was nice but the manager needs serious customer service and social skills.

Went across the street to the Hampton - like night and day - oh well- I guess He works in mysterious ways- this time in my favor. Much better choice physically, environmentally, economically, and professionally.

I'm a Choice Hotel member, but this very negative experience has me seriously reevaluating all of my future hotel stays. BEWARE!! They cannot be trusted!

  • Stayed: May 2012
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1  Thank msim42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnMgrTX359, Manager at Quality Inn Mt. Pleasant, responded to this reviewResponded August 3, 2015

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Robyn Hill
General Manager
Quality Inn, Mount Pleasant
(903)577-7553

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn Mt. Pleasant

Address: 2515 W Ferguson Rd, Mount Pleasant, TX 75455-2943 (Formerly Comfort Inn)
Location: United States > Texas > Mount Pleasant
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Mount Pleasant
Price Range: $53 - $77 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Mt. Pleasant 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Quality Inn has been completely renovated into a modern contemporary hotel. We have all new well appointed eco-friendly guest rooms with faster internet and great new amenities. The hot breakfast includes waffles, eggs, bacon, sausage, biscuits & gravy as well as fresh fruit, yogurt and more. Relax in our outdoor pool or pavilion with grills, the convenience of our new guest laundry, or get work done at the business center in our brand new lobby. ... more   less 
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Also Known As:
Comfort Inn Mount Pleasant
Mount Pleasant Comfort Inn

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