We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Owner is very RUDE”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Plus Monahans Inn & Suites
Ranked #3 of 8 Hotels in Monahans
Certificate of Excellence
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 25 helpful votes
“Owner is very RUDE”
Reviewed February 21, 2011

I booked room and to cancel the very next morning. The same person i had spoken to 8 hours earlier refused to cancel room and not run my credit card. I had to call credit card company to dispute the charges. BEWARE before you give this hotel your credit card information!!!!!

  • Stayed February 2011, traveled on business
    • Service
Helpful?
25 Thank GeorgeBoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
44600, Manager at Best Western Plus Monahans Inn & Suites, responded to this review, February 22, 2011
Dear Sir/Madam, When Guest Called To Make The Reservation The Guest Was Made Aware That Cancellation Deadline For Your Reservation Was Passed. So Once You Conform The Reservation, It Will Not Be Cancelled. Guest Agree To That. Conformation E-Mail Was Sent To The Guest To His E-Mail Adress Provided During Reservation Stating The Cancellation Policy. Next Day Guest Called To Cancel The Reservation, I Told Him Hotel Is Not Able To Cancel The Reservation & Creditcard Will Be Charged For One Night.Guest Also Called The Bestwestern Corporate Office & They Told Him The Same Thing That Hotel Has To Charge For One Night Because The Deadline Has Passed.So Hotel Is Not At Fault.So Guest Got Upset & Wrote Nagative Review. So Taking Facts In Consideration I Request To Remove The Review. Thank You. Andy Patel, G.M Contect # 432-943-3360
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

132 reviews from our community

Traveler rating
    93
    18
    4
    8
    9
See reviews for
28
15
11
75
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Any
English first
Midland, Texas
1 review
Reviewed December 20, 2010

I stay at Best Western every time I am in the area on business. After a long day at work, I like to come to a place where it is clean and peaceful. Best Western has always made my stay just that. Rooms and restrooms are large. Staff is friendly.

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank schwans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amarillo, Texas
1 review
Reviewed September 22, 2010

I had a great stay, wonderful clean room, nice staff, fantasstic coffee. If I had to pick anything to complain about its that the beds are so comfortable I almost didnt get up, no lie! Great job guys!

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JBfromTx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Smyrna Beach, Florida
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 20, 2010

I am a repeat guest at Best Western Inn & Suites in Monahans, TX, and I return because of the value and service I consistently receive from the manager, Andy Patel, and his staff. My travel is business related in the West Texas area, and on more than one occasion this hotel has accommodated my changing business meeting needs.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 8, 2010

We stayed there in june 2010 the service was great breakfast excellent you get fruit, bagels, muffins little size donuts little cereal milk coffe waffles bacon egg oble we ask for late check out and was not proberm at all i would recomended nothing negative about this hotel

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nena09_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 8, 2009

They overcharged me for an extra night. When I asked them about it the woman behind the counter called the manager and had to plead him to come help her out. He reluctantly came out of his office and told her to release the holds. A few days later I was incurring overlimit fees at my bank. They had not fully released the extra 2 holds!!! That's right, I was over charged twice!!! I called and explained my problem but was told that it was not their problem. I told the woman that the bank just needed one phone call to clear up the holds but she refused, was extremely rude, and hung up on me!! The manager ANDY, had told her that she did not have to call and that they would not make any call. IT IS WAY OVERPRICED, THE BREAKFAST IS TERRIBLE AND THE ROOMS ARE EXTREMELY OUTDATED!! I would rather stay across the street at the TEXAN or THE COLONIAL INN. Yes, they are a bit run down, but at least they know how to treat their customers.

  • Stayed September 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank wtxwelder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlsbad, CA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 27, 2009

A web site quoted their policy as pets allowed for a $10.00 fee. We made a reservation, and upon our arrival after an eight hour drive, we were informed that pets are not allowed. We showed the desk clerk the policy on the computer and she said that she doesn't know when they changed it but that it no longer applies. When we asked if there was another hotel nearby shrugged her shoulders and said there's one down the street. She was completely disinterested in assisting us further. When we said that we do not expect to be charged for the night, she said it would be up to her manager (even though it was their mistake). Their customer service is terrible and their policies cannot be trusted.

  • Stayed May 2009, traveled as a couple
    • Location
    • Service
Helpful?
16 Thank SteveCarlsbad_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Monahans hotels
0.2 mi away
Microtel Inn and Suites by Wyndham Monahans
0.3 mi away
Holiday Inn Express & Suites
0.2 mi away
Candlewood Suites
Candlewood Suites
#5 of 8 in Monahans
31 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
La Quinta Inn & Suites Monahans
0.1 mi away
Comfort Inn & Suites Monahans
0.9 mi away
Texan Inn
Texan Inn
#1 of 2 in Monahans
17 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Monahans Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Monahans Inn & Suites

Property: Best Western Plus Monahans Inn & Suites
Address: 2101 S Betty Ave, (Exit 80 from the I-20), Monahans, TX 79756-7502
Phone Number:
Location: United States > Texas > Monahans
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Monahans
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Monahans Inn & Suites 2.5*
Number of rooms: 51
Official Description (provided by the hotel):
The NEWLY RENOVATED Best Western PLUS Monahans Inn & Suites is conveniently located right off Interstate 20 on Exit 80. Start your morning off right with our Complimentary Full Hot Breakfast Buffet featuring Coffee, Espresso Shots, Juice, Multiple flavors of Hot Tea, Omelettes, Seasoned Potatoes, Canadian Bacon, Sausage,& Make your own Waffle Station with over 10 toppings. There's Gluten-Free Options, Cinnamon Rolls, Bagels, McMuffins,& also Biscuits & Gravy. After a long day come relax in our Year-Round Heated Indoor Pool & Hot tub. Our Plush Pillow-top Tempurpedic beds will give you all the comfort you need to get a good nights rest. The Meeting Room is perfect for Presentations, Seminars, or Safety Training. The Fitness Center is equipped with Cardio & Weight Machines to get a good workout in. Want to browse the Internet or print out a document stop by the Business Center featuring 2 PC's & a fax, copier, scanner, & printer all in one. All Guest Rooms are equipped with a 46in LED HDTV featuring all HD Channels including Premium Channels. All Guest Rooms also feature a Ceiling Fan, 3 Phones, Refrigerator/Microwave, Hair Dryer, Magnifying Makeup Mirror & an Ipod Dock Alarm Clock. Our Staff is always ready to accommodate all guests with a happy smile and demonstrate West Texas Hospitality at it's finest. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Best Western, Travelocity, Hotwire, Cheap Tickets, Priceline, TripOnline SA, Cancelon and HotelQuickly so you can book your Best Western Plus Monahans Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Monahans
Monahans Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing