Let me start by saying I was meant to stay in this hotel for a week while waiting to move into my new house, I checked out after 2 days.
Day 1 I tried to give it a chance but there is no helping this failing hotel.
Staff... Front desk staff were not helpful, they carried on with inappropriate personal conversations while they completely ignored the guests. They really didn't know what they were doing. The worst customer service ever.
Outside doors did not lock so anyone could come in and out at any time. Even being a male I did not feel safe in this hotel.
The morning of day 2 I woke up to a bug crawling on my bed and a strange mold smell in my room. I went to the desk and was told there are a lot of bugs in Texas and no answer for the smell. No apology or offer to change rooms.
I checked out there and then...
Nothing Grand about the Grand Texan
- Official Description (provided by the hotel):
- In addition to a complimentary water park, Grand Texan Hotel & Convention Center features a waterslide and an indoor pool. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 21969 square feet (2041 square meters) include conference space. This family-friendly hotel also offers a children's pool, a spa tub, and a 24-hour fitness center. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Complimentary self parking is available on site. A total renovation of this property was completed in 2014. Grand Texan Hotel & Convention Center is a smoke-free property. ... more less
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- Also Known As:
- Clarion Hotel And Conference Center Midland
- Clarion Midland
- Midland Clarion