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Country Inn & Suites By Carlson, Midland
Ranked #17 of 45 Hotels in Midland
Christchurch, New Zealand
Level 5 Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Ok”
Reviewed July 24, 2013

Stopped overnite for a place to lay our head after a long day on the road. When we arrived the exterior is nice enough even though construction works were taking place directly opposite. The foyer/entrance and breakfast area is a little too cluttered with ornaments etc for my liking but that's a personal thing. Can't say we were greeted with a smile or friendly manner either on check in and check out wasn't much better. The rooms are fine. Clean, tidy and comfortable. The breakfast is ok. Parking was good. Quite expensive for what it is I felt considering its in the middle of nowhere and no real tourist attractions that we could see and the rooms are standard.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank dragondiva10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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123 reviews from our community

Traveler rating
    51
    34
    14
    12
    12
See reviews for
41
14
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50
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Morris County, NJ
Level 5 Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 9, 2013

Country Inns are typically pretty good, and this was typical in most respects. It was expensive, which all hotels in Midland are and I don't know why, especially when we were there and occupancy was low. Internet in the room would die sporadically. In the business center, it would die almost every time I tried to load a webpage. Very frustrating. Maybe most hotel Internet service is bad, but I'm road tripping through Texas, staying at lots of hotels, and the others have all been pretty good. This one was very poor.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank mie61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 29, 2013

Midland is a very expensive place to stay. This hotel was a great value. It is back off the interstate enough that you don't hear the noise. It is close to shopping and places to eat. The hotel seemed fairly new. The grounds were very clean. Checkin was fast and easy. Our room was clean and comfortable. The AC was cold and the fridge and TV worked. Free wi-fi. The breakfast area was large. The breakfast was a little better than typical in today's market, waffles, eggs, bacon, potatoes, danishes, cereal, juice, milk and coffee.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Old_age_explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Pleasant, Texas, United States
Level 3 Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 20, 2013

Overall this was a good choice. The rate was a little more than we usually pay but for this location it was an excellent rate. There was no restaurant, but they served a huge variety of hot and cold foods for the continental breakfast. We were there for a family funeral. Midland is a nice city but is a place I would go only to visit family or for business.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Jo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richardson, Texas
Level 5 Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 24, 2013

Not a typical Country Inn & Suites that caused me to pick this joint. It's not easy to mess up a stay as well as this place did. The hotel was a simple stopping point on a return trip to Dallas. It was a typical clean no frills room. And that's when the noise started. It was windy out and the untrimmed bushes beat on the windows all night. The air conditioning unit switched on and off every two minutes at airport runway sound levels. Whoever was in the rooms above me did jumping jacks all night. We saddled up at 5:30 unable to sleep and hit the road.

Room Tip: Pick a different hotel
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank ptbyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Carlson at Country Inn & Suites By Carlson, Midland, responded to this review, April 29, 2013
Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize specifically for the A/C and the noise outside your window. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 22, 2013

Pool/hot tub closed, no apologies from staff, no help & terrible unprofessional attitude. I booked this hotel based on the pool/hot tub, which was well advertised on their website. They refused to cancel my reservation or provide any help whatsoever about the matter. Will never stay at this chain again.

Room Tip: Don't stay here.
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  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Traveller682
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Carson at Country Inn & Suites By Carlson, Midland, responded to this review, April 29, 2013
We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service. We are sorry our hot tub and pool were not available during your stay as we understand this was very disappointing also. We would like you to To discuss your concern further, please contact Corporate Customer Care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois, United States
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 24, 2013

The hotel is clean. But it has a cold and unwelcoming feel to it. The lady at the front desk seemed bothered by me. They have cookies for guests, but when I took one I felt like I was doing something wrong. The front desk clerk was more concerned with her cell phone than me. I've stayed at Country Inns many times before, and had positive experiences, but this time I have to reconsider the brand. Very expensive compared to other Country Inns, yet an inferior product.

Room Tip: Expect uncaring service.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Customer Care at Country Inn & Suites By Carlson, Midland, responded to this review, March 2, 2013
We are so sorry to hear about your poor stay at our hotel, Steve. This is not at all the level of service we are striving to provide each and every day to all our guests. Please be assured the cell phone problem will be addressed and we are continuing to do all we can to make each guest's stay feel warm and inviting. We do wish to have you back to "Be Our Guest." If you are coming our way again, please feel free to give me a call.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Midland

Property: Country Inn & Suites By Carlson, Midland
Address: 920 W Interstate 20, Midland, TX 79701-2001
Phone Number:
Location: United States > Texas > Midland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 45 Hotels in Midland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Midland 3*
Number of rooms: 66
Official Description (provided by the hotel):
We are 2 miles from downtown off Interstate 20. We offer complimentary hot breakfast, free long distance calls, large fitness center, business center, and more!!! ... more   less 
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Also Known As:
Country Inn And Suites
Country Hotel Midland

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