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“Great location- Nice, new facility”

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DoubleTree by Hilton Hotel Midland Plaza
Ranked #6 of 45 Hotels in Midland
GreenLeadersSilver level
Fort Worth, United States
Level Contributor
4 reviews
4 hotel reviews
“Great location- Nice, new facility”
5 of 5 bubbles Reviewed November 14, 2013

Hotel was great- free valet, updated rooms, decent internet connection, friendly staff. I didn't particularly enjoy the in-hotel restaurant. But if you like buffet style, you probably won't mind it. Only downside to stay was having very loud nextdoor neighbors.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Laurel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helen_futrell, Guest Relations Manager at DoubleTree by Hilton Hotel Midland Plaza, responded to this review, November 15, 2013
Thank you for posting your reveiw of our hotel. I'm so glad you enjoyed your stay with us. I'm sorry you didn't really enjoy your experience in the restaurant. We do have a buffet for both breakfast and lunch, but you are also able to order from the menu at any meal. We have several very good menu options that I hope you will try on your next visit! Please ask for me when you visit next, I'd be happy to make some suggestions...
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501 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Midland, United States
1 review
1 of 5 bubbles Reviewed November 13, 2013

Very shady hotel, valet is free but they are always looking for a tip. Parking lot is very small about 10 spots so you have to valet. I used to stay here all the time but not anymore, staff can be really rude but you have to expect with slim pickings on working class in an oil-booming town.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helen_futrell, Guest Relations Manager at DoubleTree by Hilton Hotel Midland Plaza, responded to this review, November 15, 2013
Thank you for taking the time to post a review of our hotel. Although I disagree, I respect your opinions. We have three parking areas, the East lot which has 5 rows of parking, the covered lot at the South end of the building and an underground parking lot, with many rows of parking. I am sorry for the confusion, valet is complimentary and we can park for you or you are free to use any of three parking lots we have as well as the street side parking all the way around the block we are on. You do not have to tip the valets, although tips are welcome. The same with any other service staff. They are happy to park/ retrieve your vehicle whether you tip or not. We pride ourselves on customer service and go through extensive trainings at all levels in our departments. I do apologize you found some of the staff to be rude, we receive so many compliments on their service that your statement was alarming. I will review your comments with the staff. I hope you will reconsider and give us the opportunity to show you how we do things here.
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Wilmington, Delaware
Level Contributor
5 reviews
5 of 5 bubbles Reviewed November 1, 2013

Great rooms, very friendly staff, best breakfast ever, dinner excellent but no ambience, shame nobody there to taste the food. Rooms could be quieter, heard the patrons in next room. Overall very good experience.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank nancy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helen_futrell, Guest Relations Manager at DoubleTree by Hilton Hotel Midland Plaza, responded to this review, November 4, 2013
Thank you so much for posting your review of our property! We are so pleased you had a great experience with us. I am sorry there weren't more people enoying dinner with you when you went! I'm very pleased you enjoyed breakfast though, I love the biscuits and gravy myself! I hope you will return and see us again soon. You may need a little break from the winter weather :)
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Lipan, TX, United States
2 reviews
4 of 5 bubbles Reviewed October 28, 2013

Excellent location close to the best restaurants in Midland, Texas. Excellent lounge with large televisions and rapid service. Courteous staff. Limited covered parking. Rooms are clean. Breakfast is custom cooked.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helen_futrell, Guest Relations Manager at DoubleTree by Hilton Hotel Midland Plaza, responded to this review, November 4, 2013
Thank you for taking the time to post a review. We appreciate your feedback. We love our downtown location. We are in the heart of the business district but within walking distance of fantastic restaurants and entertainment. I'm so pleased you enjoy our hotel and look forward to seeing you on your return visit.
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Brewster County, Texas, United States
1 review
4 of 5 bubbles Reviewed October 13, 2013

It's refreshing to be pleasantly reminded of the infrequent times my dad would take the family to a hotel for a night or two. As a son with an older (bigger) brother and a younger (little) sister, I blushed at the cordial services and the attentive manners these hotels presented... even to a child. The Hill Hotel in Omaha and the Conrad Hilton in Chicago flashed back through the cobwebs and yes, even my wife commented on my smile as we were tended to at the Hilton in Midland. How much fun. Home, here at the K-Gage, is the very best you would rightly expect. As a hobbyist photographer/golfer, the travel time has taken us to many "showy" places like the Splendito, the Banff Fairmont, the Inn @ Spanish Bay etc. We are country folk, sure enough. We have been blessed to enjoy many "shiney spots" as some call them. Even, in this light, our time at the Hilton in Midland, Texas was the first to bring back... vividly, thoughts of my dad taking us to a hotel. Young people today might say: "It gives you a warm and fuzzy feeling". That would be correct. We thank you. Kathleen & Paul Olsen

  • Stayed October 2013, traveled with friends
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Paul O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helen_futrell, Guest Relations Manager at DoubleTree by Hilton Hotel Midland Plaza, responded to this review, October 18, 2013
I cannot thank you enough for this review, it's always nice to know we exceeded expectations! Reading your review gave us a "warm, fuzzy"! We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, VA, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 12, 2013

This was my third stop as I traveled across country to CA- also the most comfortable! Midland has the bustle of the city but the down home comfort of Texas. If you are on business or want to expose your family to pampering and comfort, stay here if anywhere near Midland, TX! It is an easy exit and short drive off the interstate. The staff are very friendly, helpful, and professional.

  • Stayed October 2013, traveled solo
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helen_futrell, Guest Relations Manager at DoubleTree by Hilton Hotel Midland Plaza, responded to this review, October 18, 2013
Thank you for posting your review of our hotel! We are so happy you enjoyed your stay with us and hope you will come stay with us again soon! Please stop by on your way back home. Safe Travels :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, United States
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 8, 2013

Upon arriving, everything was great and friendly. The front desk always makes things nice and comfortable. I highly recommend staying at this property. It is close to everything in town as well. I feel that pricing overall in this part of the state is always high, so why not the Doubletree!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Greg G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helen_futrell, Guest Relations Manager at DoubleTree by Hilton Hotel Midland Plaza, responded to this review, October 9, 2013
Thank you for your wonderful review of our hotel! We value you as a guest and the loyalty you have shown to our property. I look forward to seeing you on your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Midland Plaza

Property: DoubleTree by Hilton Hotel Midland Plaza
Address: 117 W. Wall St., Midland, TX 79701 (Formerly Hilton Midland)
Phone Number:
Location: United States > Texas > Midland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Midland
#3 Business Hotel in Midland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Midland Plaza 3.5*
Number of rooms: 256
Official Description (provided by the hotel):
Beautifully renovated hotel in downtown Midland. Across from Centennial Plaza and within walking distance of several restaurants and fun night spots! We are just a short 15 minute drive from the airport. We offer two lounges on property, The Reserve on the ground floor and The Overlook Sky lounge a patio bar on our 3rd floor. Steam is our full service coffee shop in our lobby; featuring Starbucks coffee. Eatery 177 is our restaurant on property and offers room service. Complimentary wifi and valet service. Our staff is our biggest asset and we welcome you to come and experience real West-Texas hospitality! ... more   less 
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Also Known As:
Hilton Midland Hotel Midland
Hilton Hotel Midland
Midland Hilton Hotel

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