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Overview
Villa -
5 Bedrooms, 4 Bathrooms, Sleeps 11
Playa de las Americas, Tenerife, Canary Islands

Reviews from our community

Average - based on 12 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Chelsey M
Coventry, United Kingdom
Level 4 Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Nice area but luxury parts of villa not worth it”
Reviewed November 7, 2016 for a stay in August 2016
5
people found this review helpful

Myself and my daughter were part of 3 families staying here for one week. On first looks it is amazing and luxurious....but then you realise all the faults and the feeling of just being over charged!

The air con only worked in the kitchen/lounge area...the bedroom had industrial size noisy fan, so either dont sleep because of noise..or heat...your choice! The swimming pool was mirky and couldnt be used for several days. The hot tub went dirty and kept tripping the fuse so stopped using it after day 2. These three things were what made it luxury to us, yet couldnt make use of them! There were things falling apart which is wear and tear, and on check out advised the owner/manager of every fault. We took photos as proof too during our stay.

I have left it this long to review because i waited to see if any charges were made by the owner....and low and behold yes he did! He charged for towels/sheet stains from suncream...even though the towels were washed AND we left 4 towels of our own there. The sheets should be cleaned before next guests anyway! We did not damage a single thing...oh sorry one glass was broken! The charges amounted to £100....yet we were advised that we couldnt make any compensation due to the "luxury" part of our holiday being vacant!

Trip adviser can give the owner compensatation...but not the holiday booker...so beware and bear it in mind! I would not stay here again at a cost of £3000 for a weeks stay, when the luxury was taken from us, the place needs fixing not "boj jobbing"! A few of the reviews on here are good, and all i can say is they were lucky!

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2016 for a stay in October 2016
3
people found this review helpful

Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Service
Traveling group: Teenagers
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Nov 1, 2016
Dear Julie,
thank you for your review, we'll work about it.
I am very sory about the damages you made in the villa , but I had to charge you for that. I understand that you are very upset, but Tripadvisor specialists decided to keep a part of damage deposit and it was right.
As you saw the floor in the living room is damaged, the probable reason is fire (or small fireworks). I will not discuss why it could happened. You catch my words for nothing. Theonly I am sure that it was not like now before your stay. You also can see photos, I have attached earlier that it was some small burned parts of something.
Our cleaning lady cleans the floor every time guests leave the villa and it was perfect before your stay. It could happened without moving the sofa if some part of fire put down of the sofa
And the second thing is broken cover of the jacuzzi. You saw and confirmed that it is broken.
I didin't sorted out the cockroaches issue, because you didn't answer me at what time you are at home.
It is not acceptable to enter the house without your permisson or present! That's why we sorted out at the day of your check out (next day).
The maintance company came and made a traitement, maybe you saw their car when you was leaving the villa. They came at 12:15.
The only one sun bed is broken in the pool area. the second one is upstairs (near the jacuzzi) and is not for use in the pool area.
I never promised you any welcome pack and yes, you asked me about your luggage and I did a favour for you to keep it in the villa as long as I could. You took your luggage at 17:20! At 17:30 next clients came! It is a shame...
I wish you all the best and hope that next time your party will not have such effects.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Peterborough, United Kingdom
Reviewed September 17, 2016 for a stay in August 2016

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Traveling group: Extended Family
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Sep 19, 2016
Thank you very much for your review, Naomi!
Hope to see you again
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
family112...
Kent, United Kingdom
1 review
“Lovely resort with lots of bars and restaurants”
Reviewed August 28, 2016 for a stay in August 2016

Lovely villa, had a few issues to begin with but the villa manager sorted them out very quickly and was very helpful throughout our stay. The only issue for our party was that the air con did not work efficiently in two of the bedrooms however fans were supplied. The area is perfect for going to the beach and for eating out. There is a large selection of restaurants and all very nice.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location
Traveling group: Extended Family
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Aug 29, 2016
Thank you very much for your stay and review. We are in process of fixing air conditioning system and hope it will be fine next week. Thank you for your good words. It was a pleasure to host your family. We'll be happy to host you again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2016 for a stay in August 2016
2
people found this review helpful

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Aug 27, 2016
Dear Phil,
thank you for your review - it is very important to improve the quality of our service. I am happy to tell that the problem with the tiles of the pool is resolved.
About other your comments I was really disappoinded to read, because it is not true. I understand why you wrote such review and did it on the same day when I asked for the part of damage deposit..
Your group left the house with a lot of problems, I wrote you about damages and I didn't receive any compensation.
Anyway I thank you for your stay and wish you good luck!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Daviddunc
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great place”
Reviewed July 14, 2016 for a stay in June 2016
1
person found this review helpful

Very large lovely villa in a great location also the manager sergey is a very helpful guy , would definitely go back

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jul 16, 2016
Thank you very much David,
wel do our best to make our guest happy on holiday.
You are always welcome again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NatalieJM...
Wadebridge, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Fantastic 40th Birthday Holiday”
Reviewed April 10, 2016 for a stay in April 2016
3
people found this review helpful

We stayed as 3 families with children and the villa was perfect for our needs. The villa was superb, modern decor and well appointed. Also plenty big enough for all 10 of us. Great area, Del Duque is very upmarket with some stunning restaurants but a few minutes walk along the seafront and you are in Fanabe which has a range of both high end and lower range eateries. The Beach is a few minutes walk away as well as the designer shopping mall. The beaches along the parade are also great. Our villa manager Sergey was really helpful, booking transfers for us and was on hand if we needed anything. Would definitely recommend and hope to visit again!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Pool area, hot tub, location
Liked least: hot water limited when 10 of you showering at once
Traveling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Apr 18, 2016
Dear Natalie,
thank you very much for your review, it was a pleasure to host your family. Hope to see you soon!!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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