We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great place”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Marylanza Suites & Spa
Certificate of Excellence
GreenLeadersGold level
Level Contributor
4 reviews
3 hotel reviews
“Great place”
Reviewed April 2, 2013 via mobile

Stayed at this hotel, thought was a great place to chill and relax to have a late summer holiday would like to visit again and bring more with me this time. Every thing bout the hotel is just amazing, swimming pools, outside pool bar, Restuarant, buffet and fine dining top quality food

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Treeski25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,560 reviews from our community

Traveler rating
    1,316
    820
    304
    83
    37
See reviews for
1,057
1,057
17
12
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (692)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 1, 2013 via mobile

We have just returned from a weeks stay at this hotel during the final week of march. This hotel has the potential to be fantastic, just a few small aspects let it down.

Location
Approx 15 mins walk to both Playa de la Americas and Los Christianos. Hospital, childrens play park and a few shops including supermarket (mercadona) all within 5 minute walk.

Rooms
Very well equipped. Suites are ideal for those with children as they are very spacious. Kitchen area has hob, microwave, coffee maker and fridge. Due to size of rooms and limited number if cleaning staff these are not kept up to most hotels standards. Beds were made daily. Sink areas and floors only appeared to be swept and cleaned every other day. Large coffee table was only ever wiped once during the week. Towels were an issue we were left short on two occasions and had to request more.

Pools
There are three pools one of which claims to be heated. This is not the case,it is actually a climateised pool apparently and is only fractionally warmer than the others. Pool areas could be kept cleaner and in a better state of repair. Children's pool had missing flag stone surrounding and loose stone which staff were aware of as the equivalent of a wet floor sign was in place for the whole of our stay to prevent accidents. The same rubbish including dirty plasters remained around the children's pool for the whole week. I often found myself putting other people's rubbish in the bin the following morning. During our 1 week stay pool area was jet washed once this was the only cleaning we saw.

Staff
The staff make this hotel. Bar staff are very attentive especially with children and go out of their way to speak to them and make their stay extra special. This is the same for restaurant staff and chefs who would often give the children sweets too.

Food
Breakfasts were amazing something for everyone. Selection of both hot and cold options was vast and all very edible. The ham joint was fantastic along with the omlets. To avoid long waits and reduced selection of breakfast options ensure you arrive for breakfast before 8:30.

For lunch you have the option of the pool bar where pizza, burgers, hotdogs, toasties, pasta and at least one other option along with salad is always available. Or the restaurant which has similar options to dinner.

Dinner you always have a variety of options. These are supplemented by show cooking of fresh meat and fish. Along side this there are always pizza and pasta dishes available as well. Quality of this can vary but where doesn't it.

Cleanliness
More staff would ensure this was up to standard. At the start of the week when the hotel wasn't full this was great, but this became questionable in all areas except the bars towards the end of the week once the hotel was full.

Would I visit again?
Yes.

I would however be concerned if I was to visit at high season. As I'm not sure this hotel would cope. As suggested by the difference between the hotel at the start of our week and the end of the week.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loulouuk32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarylanzaSuites, Director General at Marylanza Suites & Spa, responded to this review, April 16, 2013
Our pool area is cleaned on a daily basis and jet washed twice per week, I regret if the results during these clients’ visit were not found adequate. Most of the year is high season in our hotel, for we are usually full (and I love it!). However, while the occupancy is measured by occupied rooms and it was very similar during the whole of March, the total amount of guests increased considerably during Easter for mostly families were visiting us (and therefore the amount of people per room increased, too). Also most clients were from Northern Europe and therefore tended to go the restaurant within a similar time frame, resulting in some queuing at times during meals, which is extremely unusual in our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed April 1, 2013

Following booking this holiday i became a bit apprehensive about the hotel. The reason for this is if you read some of the negative comments towards this hotel they are followed by sarcastic comments by the manager which makes you believe that they really don't care about customer service.

The reality of our stay was much different however. We really enjoyed our time at this hotel. It wasn't the best 4* hotel I've ever stayed in but it wasn't the worst. I will try and sumarrise this (without writing war and peace which i probably could)

Positives
- Great location, probably 10 minutes walk from beaches. 10 minutes for playa de las americas and about 15 minutes from los cristianos
- Great rooms, the suites are large, well equipped and really worked for us with having an infant, we could sit up in the living area with a drink whilst she slept.
- The staff, The majority of the staff were fantastic, from the bar staff to the restaurant staff to chefs in the kitchen, they all couldn't do enough for you and really made an effort with my daughter too.
- The food, the food was majority good, although someone needs to teach the chefs how to bone out fish. The selection was pretty good and varied. They did themed nights which were also interesting and the pool bar was pretty good too, although the chef on here could probably need a hand as she was massively overworked. The deserts weren't great and the coffee in the morning was so awful (seriously this needs addressing). The buffet could also do with a bit of a re-design as when it's busy it can be a bit chaotic around the buffet bars
Drinks - good selection and availability

The negatives
- The pool, we travelled the last week of march and although temperatures were hitting the mid 20's, the pools were still frickin cold. Both Thomson and the hotel's website advertise a heated pool. It's not!!!! We enquired to a rep and was told it wasn't heated its 'climatised'???? The baby pool was just about bearable by late afternoon. The other negative about the pool was the poor cleaning of the pool and the pool area. Often we would see items still floating in the pool from the day before or cups around the pool area from the day before that don't get cleaned.
- The maid service, on 3 occassions we had to call to reception due to problems with the maid service, towels weren't left, even toilet roll on occassions.
- Getting a large beer at the bar. Their idea of a large beer probably isn't even half a pint, when u ask for a spirit and mixer their measures are bigger than that!!!!
- Would have liked a late checkout and was prepared to pay for it (as most places u do). Here you ask on the morning you leave and it really is hit and miss. We asked and were told no without checking any computer or room records but another family asked 5 minutes later and were told yes???? Go figure!! Not the best with an infant.

We didn't use the animation team or any of the evening entertainment due to having an infant with us. The park on site is ok, but the park across the road is really really good for all ages.

In summary this really is a good hotel however it's probably the staff that push it into 4* territory otherwise it would probably be a good 3*. With a bit more attention to detail it could be great.

and
The manager really needs to get off trip advisor and employ a PR guy to do it instead, he's not doing the hotel any favours.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank philipiouk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarylanzaSuites, Director General at Marylanza Suites & Spa, responded to this review, April 14, 2013
I regret the situations described regarding the cleaning, both in the rooms and in the pool area, as they are not usual and representative at all of our usual standards. They have been addressed to the appropriate departments in order to prevent them from happening in the future. Whether climatised or heated, our green and children pools are at 25ºC, I guess this will be warm, cold or freaking cold depending on personal appreciations. Our hotel just offers one size of beer (0.30 liters, which is slightly more than a half pint), but our all-inclusive entitles you to have as many beers as you wish (as far as you behave…).

I have been a PR guy myself in 3 different hotels and, believe it or not, I was pretty good at writing nice letters with beautiful words, convincing expressions… and very little content. This experience is the main reason why I would never employ a PR guy to pretend and make believe without really caring, I definitely prefer to invest our money in hard-working staff who enjoy helping and serving others and sort out problems when necessary. My replies may not be liked, but they are mine and not some other staff member’s who may not even be based in the hotel. That is customer service to me.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 29, 2013

We've just returned from a 7 day all inclusive stay from 15th to 22nd March. We booked 2 adjacent rooms, one for my son and his wife plus 1 child and 1 infant, the other for me and my wife. We were disappointed that on arrival the apartment for our son and his family was not made up for the children, i e. there was no cot in the room for the infant and the bed was not made up for the 4 year old child. The apartments are roomy and were kept very clean throughout our stay, towels were changed daily and sheets changed every other day. The standard of cleanliness in all public areas was very high.

The quality, the quantity and the variety of main courses in the restaurant was very good but slightly let down by the desserts which were unimaginative and boring. The restaurant staff were very friendly and attentive and they were particularly helpful with the children. Well done!

Evening entertainment was reasonable overall. Our grandchildren thoroughly enjoyed themselves at the childrens disco with the resident childrens entertainer hitting the right spot. Thank you and well done to her in particular.

Drinks were plentiful and of good quality in all of the bars.

Overall a lovely holiday which we would recommend for families with young children.

Room Tip: Request upper floor facing the pool
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank johnnlos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 28, 2013

Just had a week all inclusive at the Marylanza & had a great time. Suites clean & cleaned every day, food all good & what a variety even the pickiest eaters would find something they liked. The staff all very friendly & worked hard to ensure eveyone had a pleasurable stay. Location ideal just out of the way but an easy 15 minute walk down to the sea & if walk back hard only 5 Euros in a taxi. Can recommend the spa, looked in the gym but was on holiday so watching a spin class was enough for me. Wifi only available in reception & patchy around pool bar so if you want internet in your room take a cable. Would definitely stay here again

Room Tip: we were in G112, terrace looks over road that is not that busy but gets the sun from lunchtime right...
See more room tips
  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Taylors1149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chippenham, England, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 28, 2013

My stay at the Marylanza was a while back now (July 2012) but I feel it deserves this review. I came to the Marylanza with my mum (I was only 15) and we were immediately impressed with the service at reception. We were too early to go to our room so we spent the next few hours by the pool. Excellent number of sunbeds and lovely warm pool. Then, once we went into our room we were so impressed with the size of it. Good sized bedroom with 2 double beds, sweet little kitchen and huge lounge area. We also loved our little balcony that looked over the road in front of the hotel where you could see the sea in the distance. The beach is about a 15 minute walk away, with a handy supermarket in the middle of the walk. We were going with First Choice so we had a rep at the hotel who booked us a trip up the volcano and a trip to Siam Park and Loro Park. The buses for these arrived at the hotel exactly on time meaning no effort was required from us. The best part of all the trip was the food in the hotel! Absolutely loads of variation, with the breakfasts being the most impressive.
Overall loved the holiday so much coming back to Tenerife this year and staying in the Marylanza again!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Em R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Truro, United Kingdom
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 27, 2013

Good location if you want to be on the edge of the action. 10/15 minutes walk to Los Cristianos and Americanas. For food buffs this is a good eating experience, lots of fish,meat,veg and salads,different at each sitting. Personally I found the dessert a let down but ther was plenty of fruit and cheeses instead. Entertainment wasnt bad,the "disco" however was disappointing no DJ just prerecorded music. Rooms were a good size, the beds were hard and the pillows lumpy, I slept well but was glad to get up in the morning. Swimming pool arrangement was good. Drinks were strong no complaints there.

Room Tip: March If you want the sun ask for a room on the road side, but be aware that there was building wor...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mjenkin22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Playa de las Americas hotels
0.3 mi away
Green Garden Resort & Suites
Green Garden Resort & Suites
#5 of 59 in Playa de las Americas
4.5 of 5 bubbles 1,643 reviews
0.7 mi away
Cleopatra Palace Hotel
Cleopatra Palace Hotel
#12 of 59 in Playa de las Americas
4.5 of 5 bubbles 2,844 reviews
0.6 mi away
Mediterranean Palace Hotel
Mediterranean Palace Hotel
#28 of 59 in Playa de las Americas
4.0 of 5 bubbles 2,865 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Europe Villa Cortes
Europe Villa Cortes
#6 of 59 in Playa de las Americas
4.5 of 5 bubbles 1,113 reviews
0.5 mi away
Hotel Las Madrigueras Golf Resort & Spa
Hotel Las Madrigueras Golf Resor...
#1 of 59 in Playa de las Americas
5.0 of 5 bubbles 262 reviews
0.6 mi away
Gran Oasis Resort
Gran Oasis Resort
#7 of 59 in Playa de las Americas
4.5 of 5 bubbles 3,221 reviews
Show Prices
Show Prices
Show Prices

Been to Marylanza Suites & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Marylanza Suites & Spa

Property: Marylanza Suites & Spa
Address: Los Arenales 20, 38650 Playa de las Americas, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#1 Green Hotel in Playa de las Americas
#2 Top resorts Hotel in Playa de las Americas
#6 Romantic Hotel in Playa de las Americas
#7 Luxury Hotel in Playa de las Americas
#10 Family Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marylanza Suites & Spa 4*
Number of rooms: 217
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Evoline ltd, Cancelon, TripOnline SA and HotelQuickly so you can book your Marylanza Suites & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marylanza Hotel Playa De Las Americas
Marylanza Suites And Spa
Marylanza Resort
Marylanza Hotel Tenerife
Marylanza Tenerife
Marylanza Golf Resort Tenerife
Marylanza Suites & Spa Tenerife/Playa De Las Americas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing