We boooked a 2 week holiday at the Marylanza at late notice and we were very excited about ecxperiencing a 4 star platinum hotel. I was there with my husband, 8 year old, and 10 month old.
First of all we arrived at reception at around midnight to be given a map of the hotel and a room number. No porter service so we were left with 4 suitcases and a buggy to carry around on our hunt for the room. This was a horrible start.
When we found our room we discovered that we did not have a golf view room, which we had paid an extra £126 for. In fact, we had a side room which meant a view of the road and the resulting sound of traffic. To be honest, it wasn't that bad but having paid £126 for the golf course view, this was our second disappointment.
My husband went back down to reception to ask for a refund or for our room with a view, only to be told that it was nothing to do with the hotel and that we would have to speak to the holiday reps the following day. At this time of the night, after our trek with suitcases etc, it was very annoying.
We decided to just get on with it and get some sleep.
The room was really good. Large living space with kitchenette area, double sink bathroom, and good sized bedroom. Large wardrobe which was really handy. The bed was two singles pushed together but this was fine. My 8 year old slept on a pull out bed in the living area, and baby was in a travel cot in the living area. Room was very clean, plenty of towels etc. Microwave and fridge extremely useful for making up baby feeds.
The travel cot that we had on the first night was dirty and had rips in the mesh sides. We got this changed the next day but a nice member of housekeeping staff that we met in the hallway.
The food was very good. It did get a bit dull after 2 weeks but this is to be expected when you eat in the same restautant every day. The range of food was large, particularly with breakfasts and dinner. The meat was actually really nice, and fish excellent.
The waiting staff were a credit to the hotel. Always friendly and helpful. They always helped us get a highchair, cleared away plates promptly and were generally very pleasant.
For contructive critisism I would suggest trying to vary the puddings a bit. These were the same on most days and eating rice pudding, jelly, yogurt and mouse felt a bit childish. There were cakes but it was always the same and they were not home made. The fruit salad was obviously frozen because it was still very cold when eaten, and tastless. Having said all that, I was always full and did enjoy the yelly!
Lunches were not great. I didn't have a problem with eating at the pool bar, but I didn't like the choice of food much. I don't like junk food like hot dogs and burgers, so ended up eating salad a chips most days. The soup provided was never labelled at lunchtime so you didnt know what it was. My daughter loved the hotdogs etc so I just think a bit more variation would have been good.
Oh, and please change the music played in the restaurant sometimes! Apart from some oriental themed music on one days, we had to listen to the same music every night, sometimes listening to it twice if we were there a while.
On the whole though, the food was very good and service excellent.
The pools are not a large as the photos make them look. This is actually a shame for the hotel because they are very nice so if the photos weren't misleading, there would be no disappointment. The pools were much too cold for me. I did enjoy swimming a few times but most days i couldnt face getting in. It didnt put my daughter off though, she spent 6-7 hours a day in them! Also it was quite funny watching other people struggle to get in!
The entertainment was a bit mixed. Mini disco 5 days out of 7, followed by more adult style entertainment. The entertainment lady who does the kids disco is great, and deserves a pay rise (whatever she gets now) because I have no idea how she does the same kids songs every day with a smile on her face. My daughter loved the disco. The entertainment that followed tended to be funny for the wrong reasons. The reptile show was appalling. Not really a show, just some chat about reptiles, then get for photo taken with a reptile for 15 euroes. Parrot show better. Bingo was ok but felt very much like being in an old peoples home :-)
We had kids so didnt really want use of a bar, but this was in reception so perhaps not what people would want if they like to sit up late drinking and talking. Entertainment and bar etc good for parents (we were happy with it) but dont think I would like it if we didnt have kids with us.
My husband used the gym a few times, and said it was very good. He paid 6 euros each time. I used the spa once and had a 30 minute massage. The spa was ok, but it didnt leave me feeling like I wanted to go back. Massage was good. It was good having the facilities there. I do think they should have been included for what we paid for this holiday though.
Same applies to the safe. Paid 18 euros to use the safe in our room.
The staff was really good on the whole. They were a credit to the hotel - particularly the entertainment lady and the waiting staff. However, there was a brunette lady on reception who was horrible and we always waited until someone else was working before asking for anything! For example, one day I really needed an envelope to send an urgent work related letter. I asked the brunette lady on reception if I could have an envelope. Without even thinking she said no, she didnt have one. On reception where there is an office? Right. So I asked again ten minutes later where there was someone else working on reception, and she simply reached to their desk and handed me one!
The only other member of staff that I think worth mentioning is the manager who responds to reviews on here. The responses are rude and to be honest, put me off going back to the Marylanza. Afterall, if providing contructive feedback and honest reviews, a manager should take them on board and learn from them, rather than deny the points made.
I don't think the hotel justifies the price, but we did have a really good time and had a good holiday.
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- Also Known As:
- Marylanza Hotel Playa De Las Americas
- Marylanza Suites And Spa
- Marylanza Resort
- Marylanza Hotel Tenerife
- Marylanza Tenerife
- Marylanza Golf Resort Tenerife
- Marylanza Suites & Spa Tenerife/Playa De Las Americas