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“Disappointed”
Review of H10 Conquistador

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H10 Conquistador
Portsmouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“Disappointed”
Reviewed July 13, 2013

I have just return from a week away with my other half at this hotel and were highly disappointed.
We have read the reviews on trip advisor and the place sounded lovely and we were looking forwarding to spending a week away in this hotel... unfortunately no-one had mentioned the downsides to the hotel.
Good points -
Food was excellent,
Rooms were clean and air-con worked well

Bad points -
Don't leave your towels and belongings unattended at any time during the day or the lifeguard and security guard will go through your belongings and take then away, we experienced this when we went into the pool for a maximum of 20minutes. They took out all our belongings that were in my bag under the sunbeds and took a picture of them laid out on the sunbed before taking them away, I especially found this disgusting and a invasion of my privacy. We have also seen this happen to other families and go through their belongings - They have a policy of 30minutes of unattended they will take them away even though the entertainment programs during the day lasted longer than this,
If you chose all inclusive service please be aware you have to pay for towels and if you require new fresh towel you have to pay extra every exchange of the towels. You have to pay for the safe in your room and also bottles of water. All inclusive service stops at midnight. I believe all inclusive hotels should provide bottles of water at any time of the day.
We also met another couple that agreed the hotel was disorganised regarding the all inclusive service.
If you plan for peace and quite then you wont get this here, the pictures give the illusion the pool area is bigger than real life, the hotel area outside is too crammed in to be able to get away from anyone.
Please take this on board when thinking of booking this hotel.
I did have a lovely holiday with my other half's company and the location of Playa de Las Americas itself.

Room Tip: Rooms facing the outside of the pool is a perfect view!
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
9 Thank Vicky S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Director de Recepción at H10 Conquistador, responded to this review, July 19, 2013
Dear Mrs.

Thank you for the review. We are sorry to not cover your expectations, you created reading another guest´s comments. Perhaps your expectations were higher as we could offer you, and it makes us sad.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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English first
Wellington, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 13, 2013

We have traveled many places around the world and this is the first time we have stayed somewhere that I cannot fault in any ways so felt they deserved a review.
We stayed 4th - 11th July 2013 rooms & hotel very clean really comfy beds pillows outstanding views everywhere mountains behind sea in front. Food was top class no skimping steaks fresh fish chicken pork etc every night cooked in front of you. All staff were enthusiastic happy good fun and extremely helpful. Pool was lush, entertainment was good couple nights excellent.
I have a very fussy teenager who loved the hotel especially all the birds outside when the join you at breakfast and dinner, so if you are not country folk and don't feed the birds maybe sit inside where its cool and has no birds. A visit to the spa is well worth the money we paid 12e each and it is always quite maybe between 2 - 8 people tops at one time.. From three happy holiday people who would return again.................

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amywenttotenerife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Director de Recepción at H10 Conquistador, responded to this review, July 19, 2013
Dear Mrs.

We are thanked you for leaving us to know your real opinion about us and to enjoy, you and your family, the stay with us sharing this information to everyone who reads this important site.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portadown, United Kingdom
Level 4 Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed July 13, 2013

My wife and I spent two weeks in this hotel from the 21st -5th June and have to say ,this hotel ticked all the boxes .

I have no hesitation in recommending it and will, without doubt, be returning sometime in the future .
The hotel is situated on the coast with brilliant sea views. The pool area is excellent and caters for all ,especially the privileged customers who occupy the centre island with some quality sunbeds. The sunbeds were so comfortable ,sleep was easy !

Would recommend paying the extra for " privilege" if you appreciate a 5 star dining experience . The quality of the food in the Italian restaurant and the presentation was exceptional .
The staff were all great ,but I have to mention Micquel, Rodolfo, Samuel ,Alexandra and Antonio as they were so professional and a source of good fun.

The privilege customers also enjoy the private terrace on the 6th floor complete with Jacuzzi and top class sunbeds ,not to mention the free bar, daily papers ,50 inch TV and wi fi internet .
Annabella who was so pleasant and helpful and kept bringing us fruit daily . Lovely girl !

The rooms were cleaned frequently and the towels replaced twice daily .

The location is perfect, if you wish to be in the centre of Las Americas.

Really enjoyed our stay and will definitely return !

Room Tip: Go for Privilege they are on the 6th and 7th floor
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank joc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Director de Recepción at H10 Conquistador, responded to this review, July 15, 2013
Dear Mr.:

Many thanks for your review, it pleased us and give us empowerment to improve and create more actions to offer the best holidays.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 11, 2013

I stayed in room 536 my daughter son in law and two children in room 125 and friends in 510 from 1st July to 8th July. Hotel was ultra clean.All the staff were very friendly and nothing was too much trouble. Could not fault the food however fussy anyone is there was so much choice no one would go hungry. Very good entertainment in the evening. The children who went to the on site Daisy Club gave us entertainment early evening with the children showing of their dance routines thanks to their mentors. We all loved this holiday and hope we can save enough pennies to revisit,

Room Tip: Rooms overlooking the pools, if you have small children you can still see the evening entertainment...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paula351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Director de Recepción at H10 Conquistador, responded to this review, July 19, 2013
Dear Mrs.:

Many thanks for the review. We are happy to know you and your family enjoyed your holidays with us.

We hope to welcome you soon.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marrakech, Morocco
1 review
Reviewed July 11, 2013

We spent 10 days in this fantastic hotel and for sure will be coming back. We are a h10group hotels loyal though this was our first time in Conquistador.
The staff is a big credit the h10 group. From the first moment we felt welcome. The atmosfere, the food, the customer service department, the nice house keeper. Thank you for spoiling my baby and us

  • Stayed June 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Magave G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Director de Recepción at H10 Conquistador, responded to this review, July 19, 2013
Dear Mr/s.:


Many thanks for the review. We are happy to know you and your family enjoyed your holidays with us.

We hope to welcome you soon.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 10, 2013

We stayed in room 723 privilege room. Room excellent. Entertainment between 7.30 and 9.00 am was well worth watching - when the pool attendant and the security guard collected towels from the sunbed hoggers. They were worth their weight in gold. Bar staff very friendly - good drinks - premium brands. Location excellent. Food in buffet restaurant good but could have been hotter. Food and service in A La Carte Restaurant excellent. The only negative criticism was lack of drawer space in our room - only 2 small drawers. Other guests commented on this. Ground and pools kept immaculate. Enjoyed hotel that much we are returning in September.
Lady in privilege lounge is a credit to the hotel - a proper little live wire.

Room Tip: Book a privilege room
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Director de Recepción at H10 Conquistador, responded to this review, July 19, 2013
Dear Mr/s.:

Many thanks for the review. It helps us.

We hope to welcome you soon.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnsley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 10, 2013

Me and my girlfriend stayed in this hotel from the 1st of July to the 8th 2013 as an all inclusive package, to say I was impressed would be a major understatement. I had read positive reviews on trip advisor prior to our holiday but didn't expect the level of quality we experienced. The cleanliness of the hotel is really good and boasts a beautifully newly renovated reception and restaurant area which would be fitting to any worldwide 5star hotel. The food is also exceptional with good variety and great fresh produce, we enjoyed the pool area as it was lively yet relaxing. I was pleasantly surprised to find a long list of drinks available on the all inclusive package including Smirnoff vodka upon request and majority of cocktails. I would like to personally thank the Front desk Manager (Carlos Miguel) for his personal involvement at meeting my request for a room with a pool view, when I emailed my request over I got a reply stating the hotel was very busy and these rooms where fully booked at present. Carlos had remembered my request and when a cancellation made this room type available I found on arrival that I had been upgraded!! its personal touches like this that turn a good holiday into a Fantastic Holiday. Me and my partner hope to return in the near future.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ferguson2587
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Director de Recepción at H10 Conquistador, responded to this review, July 19, 2013
Dear Mr.:

Many thanks for the review. Also to appreciate what we tried to improve your holidays. It would be an honour to welcome you soon.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Conquistador

Property: H10 Conquistador
Address: Avenida Rafael Puig 36, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Playa de las Americas
#7 Family Hotel in Playa de las Americas
#7 Top resorts Hotel in Playa de las Americas
#8 On the Beach Hotel in Playa de las Americas
#8 Spa Hotel in Playa de las Americas
#16 Luxury Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — H10 Conquistador 4*
Number of rooms: 485
Official Description (provided by the hotel):
Facing the sea in Playa de las Americas, with direct access to the promenade, H10 Conquistador has just been revamped, giving it a very bright and modern design with a maritime feel. You'll be amazed by the extensive range of services offered by the hotel: Privilege, Exclusive Rooms and Services, for stays with that extra touch of exclusivity, Despacio Thalasso Centre, our Health and Beauty Centre for pampering yourself during your stay, and our wide variety of gastronomic options, including new eateries such as the Italian restaurant La Vita e Bella, the Teppanyaki Sakura and the specialised coffee shop Mike's Coffee.​ ... more   less 
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Also Known As:
h10 Conquistador Hotel Playa De Las Americas
Tenerife Conquistador
h10 Conquistador Resort
Conquistador Hotel Tenerife
Hotel Conquistador Tenerife
Conquistador Tenerife
H10 Conquistador Tenerife/Playa De Las Americas

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