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“Superb hotel, very happy”
Review of H10 Conquistador

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H10 Conquistador
Norwich, United Kingdom
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Superb hotel, very happy”
Reviewed November 16, 2012 via mobile

Pauline and John Warnes
My Husband and I have once again enjoyed a wonderful holiday at the H10 Conquistador in October 2012. Recently re-furbished, we found the hotel to be clean, modern and spotless throughout, with the added bonus of ‘English’ TV now being available in the rooms.
 
The Hotel restaurant is always well managed with a good and varies selection of foods available. For variety there is also a very nice Italian restaurant on site. Whilst we did not stay all-inclusive on this visit, we did speak to many guests who had, all seemed more than pleased with the package, and this will definitely be a consideration for future stays.
 
Every 3rd week, guests can enjoy a spectacular show ‘Spanish flamenco’ which takes place on the picturesque terrace by the swimming pool, to follow the hotel management team and staff also put on their own show which is also excellent, and was clearly enjoyed by all.
 
We cannot compliment the staff of this hotel enough, the 24 Hour reception is highly efficient and their Public Relations team are always on-hand and willing to help.
 
In summary, the H10 Conquistador is a superb hotel which is run to a very high standard. During this, and every previous stay, we have always enjoyed a friendly and inviting atmosphere, and look forward with great anticipation to our next visit
 

  • Stayed October 2012
    • Value
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Helpful?
1 Thank Goonerwarnesy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Director de Recepción at H10 Conquistador, responded to this review, November 19, 2012
Dear Mr and Mrs:

We thank you a lot, and we have taken note of your comment about the english channels to let know it to our head office.

Also we are specially happy to know your high valuation about us, and it increases our efforts to get over the level actually reached.

We hope to be honoured of your visit again.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Coventry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 16, 2012

We stayed here for 8 nights the begining of November, and I can honestly say it was one of the best hotels we have stayed in. We couldnt fault any of the staff in fact they were all a credit to the hotel, always polite and couldnt do enough for you. Check in was quick and we were even given a picnic as we arrived very late at night.
The food was excellent so much choice, and always of a good quality.
The rooms were lovely, very modern and always kept very clean ,
Will definately be returning to this hotel in the future
Dont listen to anyone who has complained about this hotel, ignore them you will have a fantastic time

  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
1 Thank paul534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Director de Recepción at H10 Conquistador, responded to this review, November 19, 2012
Dear Mr/s.:

We are pleased to read your review about us. We are very proud of our staff, and it is very nice to know someone is recognizing their hard job.

We hope you will visit us soon and get over your expectations newly.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Biggar, Scotland, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 16, 2012

This hotel was great apart from our disabled room (044) was very smelly due to drainage problems!! Also this room is classed as a Junior Suite which I felt was very expensive...discrimination against disable people? Probably not. After complaining about the smell, we were moved to room 042 which was better although no room to pass between the beds and the fridge in a wheelchair. Everything else was good. . . ease of sunbeds, food ,staff were helpful. Would think about returning if they sort the disabled rooms!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank weelinnn2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Director de Recepción at H10 Conquistador, responded to this review, November 19, 2012
Dear Mr/Mrs.:

Thanks for your confidence and nice opinion. We have noted the points to be improved and we will try to get better some of the points you wrote about our adapted rooms. We have just 4 rooms adapted and they were done on the Junior Suite type, because of the size of the room comparing with our double rooms which are not easy to be adapted and offer a comfortable stay to everyone who requires this type of room.

We hope to welcome you back soon.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirkcaldy
1 review
Reviewed November 16, 2012

Stayed here A/I from 3rd November to 13th November, check in was easy and quick, Ana Karina had only been at the hotel for 3 days but knew everything we needed to know, she's a star. Food excellent, our room was perfect with daily towel changes and frequent linen, all staff friendly and helpful, I can't fault this hotel, our room 217 had large balcony with sunbeds and sea view right on top of the promenade with sun on it all day, will definitely return.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank derek300zx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Director de Recepción at H10 Conquistador, responded to this review, November 19, 2012
Dear Mr.:

Thanks for your review, also in the name of the employee you named on the review, thanks. We hope you will come back soon.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 16, 2012

First of all id like to say, i do not understand where these bad reviews from below have come from. I stayed at the Conquistador for 2 weeks at the beginning of September. Being a travel agent myself i do a bit of research on the hotels, and i was extremely happy with this one. I don't think this hotel is advertised at its best!!! It has recently been refurbished, the reception area is beautiful.. big, airy, modern and staff are friendly no matter what time of day! (yes we did stroll in at 5am some mornings after a night out) And the staff & security guard would still have a laugh and joke with us. Our room was cleaned every day and towels changed when asked, without hesitation... The bar staff around the pool were very friendly and even gave us a nickname by the end of our stay! Constantly smiling! The entertainment team during the day were fantastic the champagne and foam party was brilliant also had lots of other activities such as water polo ect going on! And the evening entertainment was just as good, used to sit and watch this from my balcony! The view from our room was incredible. The food, now im a fussy eater and i managed to find something every night!! Thought it was brilliant.. Not once was the same thing on the menu! The location of the hotel is superb, right in the middle of everything. I have travelled to tenerife about 14 times and this has got to be one of my fav hotels!
I have recomended this hotel to so many people! And i think the staff should be proud to be working in and running such a lovely place! Its 100% worth a visit!

Room Tip: Get a room facing the pool/sea.. You get some incredible sunsets!
See more room tips
  • Stayed September 2012, traveled with friends
    • Value
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Helpful?
5 Thank H B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Director de Recepción at H10 Conquistador, responded to this review, November 19, 2012
Dear Mrs/Mr.:

We are very proud to be honoured on so high level by your review. We will inform about your staff comment to everyone at the hotel, because it helps them to push it stronger to get much better level in our service.

We have just to let you know that we hope your next 14 visits at Tenerife will be at this hotel.

Best regards and thanks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway, Ireland
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 15, 2012

Having just returned from a recent third visit to Playa de Las Americas and stayed at the Palm Beach Club Resort which I will review separately and positively, I felt compelled to write a review on a day visit to H10 Conquistador. While although enjoying our stay I wanted to find somewhere in the heart of things and that is what the Conquistador is but all hotels seem to enjoy a certain night time calm.
The recent scathing review of the Conquistador seems 'way harsh' and appropriately replied to by management. I walked around the hotel and visited all the public areas (I had been interested in staying there for my recent visit but it was booked out), the only word that came to mind was 'Luxury' but not over priced. I have already booked for June 2013 and look forward to what the hotel has to offer...everything it has advertised. I have stayed previously in an H10 hotel and service seems to be top of their priority list and this is another reason I want to visit the Conquistador, we were welcomed warmly at reception although not existing guests.
This is a review based on purely from walking around and looking at the place with the view of booking and it did not disappoint, the place is fresh and airy and I am looking forward to my pending visit.
The location is second to none, right on the sea and yet on the other side, the most fabulous restaurants and the ambience is really buzzy but relaxing at the same time, lots of different age groups. Staff at restaurants nearby are exceptionally friendly and they do make you want to return (food amazing also in any restaurant visited in the local area).
Won't wish my life away but I am looking forward to my June trip to Conquistador based on what I saw only last week (1st week Nov).

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank funinsun67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Director de Recepción at H10 Conquistador, responded to this review, November 19, 2012
Dear Mrs/Mr.:

We thank you so much for your review, and we hope to see you again on June 2013.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castle Douglas, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 15, 2012

Last year as a family we spent 7 night at this hotel and had such a splendid time that we decided to come again this year in october. We were delighted to find the hotel was even better this year . The food was great . The rooms were comfortable. The entertainment was very good and the staff were very helpful. The only thing was the sunbeds. If you want a sunbed you have to go down early but you cant go for breakfast and then come back to spend the day in the sun as your towel will have been taken away. I do understand why they have decided people cant leave there towels as some people leave there towels and dont use the beds till late afternoon. We will be coming back next year though hopefully in april.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sarah e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Director de Recepción at H10 Conquistador, responded to this review, November 19, 2012
Dear Mrs.:

We thank you for your review. We inform you that the option taken about sunbeds was because many guests informed us about they are dissapointed about how many sunbeds were occupied by people which are not at the pool during the most of the day, so we have attended many guest´s requests, thinking we are doing our best to attend mostly of people.

We think is the best option to offer the chance to enjoy on the best sunbeds location to everyone to be fair.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Conquistador

Property: H10 Conquistador
Address: Avenida Rafael Puig 36, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Playa de las Americas
#7 Family Hotel in Playa de las Americas
#7 Top resorts Hotel in Playa de las Americas
#8 Spa Hotel in Playa de las Americas
#9 On the Beach Hotel in Playa de las Americas
#16 Luxury Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — H10 Conquistador 4*
Number of rooms: 485
Official Description (provided by the hotel):
Facing the sea in Playa de las Americas, with direct access to the promenade, H10 Conquistador has just been revamped, giving it a very bright and modern design with a maritime feel. You'll be amazed by the extensive range of services offered by the hotel: Privilege, Exclusive Rooms and Services, for stays with that extra touch of exclusivity, Despacio Thalasso Centre, our Health and Beauty Centre for pampering yourself during your stay, and our wide variety of gastronomic options, including new eateries such as the Italian restaurant La Vita e Bella, the Teppanyaki Sakura and the specialised coffee shop Mike's Coffee.​ ... more   less 
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Also Known As:
h10 Conquistador Hotel Playa De Las Americas
Tenerife Conquistador
h10 Conquistador Resort
Conquistador Hotel Tenerife
Hotel Conquistador Tenerife
Conquistador Tenerife
H10 Conquistador Tenerife/Playa De Las Americas

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