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Playa de las Americas
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Traveler rating
1,395
1,381
653
265
175
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All reviews self service two double beds pool area piano bar animation team plenty of choice toasties every night great holiday plenty of sunbeds rooftop terrace evening entertainment reception staff foam party restaurant staff show cooking all inclusive guests
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Reviewed 4 weeks ago via mobile

I’ve been on many all inclusive holidays with one being last year in Tenerife not far from the “Hotel Best Tenerife” I want to name that hotel but I want to make sure my review is seen.

The food was always lukewarm warm/tepid. The only time you got hot food if you choose something cooked in front of you. This was a shame because there was great selection of food. Bonus great selection of salad what’s was cold.
Drinks you had to help your self to sprits ‍♂️ so if you wanted a cocktail and don’t know how to make it hard luck. When you did ask you got grunted at. If you asked for something staff at the bars would look at your wristband then point to self service. For me part of the enjoyment of being in a hotel on holiday asking for a cocktail, I love to tip waiters/bar staff every hotel I’ve been remember you , remember your drinks but not here.
My tips for the bar is Smile , Serve Drinks and make people welcome.

Like to have a hot drink in your room ??
It’s the first time I’ve ever been to a hotel and no kettle. I asked at reception to be told you have to HIRE one plus pay a deposit

Positives about this hotel.
Clean
Great location
Reception staff polite & helpful
Shower rooms for late check outs
Entertainment

The hotel i referred to and like many other hotels all the staff Smile, Talk, be jolly, make you welcome, remember you. The only four people what was any good at this was the animation team.

I not be returning I’ll be going up the road to a hotel I stayed last year a true a friendly full all inclusive no hidden extras. Sadly its not the best location ‍♂️‍♂️‍♂️

Date of stay: January 2020
Trip type: Traveled with friends
1  Thank SteveRiley007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesBest, Manager at Hotel Best Tenerife, responded to this reviewResponded 3 weeks ago

Dear SteveRiley007,

I would like to appreciate the time spent in order to leave us your comment regarding your recent stay at our hotel.

It comes to our attention that you are not completely satisfied with part of our staff attention because this is one of the most rated aspects of our service and we are proud of it, in any case we will study your case in order to continue improving.

The reason of having a self-service system for our all inclusive guests is to avoid long queues to order that might be disturbing or tiring and this helps every guest can have their drink at the time. For sure, if any client order for a cocktail at any of our bars, our waiters and waitresses will prepare it gladly.

I would like to inform you that above our all-inclusive formula we have a higher one that is "Senator" services, which includes tea/coffee facilities in the room, bathrobes and slippers in the room, access to our rooftop terrace, among others, do not hesitate in contact our reception team in order they can inform you about this service.

We are dissapointed for not having been able to meet your expectations this time and we take into serious consideration your comment in order to continue improving every day.

We hope you can trust us again and we can welcome you again at our hotel next time you visit Tenerife.

Regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

In an All Inclusive establishment I do not expect to pay extra for the lesser type of branded drinks. The likes of , “Remy Martin “ yes. In the brochure it says archery ,shooting and petanc. There is no archery nor shooting and the area for petanc is a joke a disgrace to the Best Hotel Brand. The food in general is good, we have only had to take uncooked seafood back because of not being cooked thoroughly. The A la Carte ,
Eight euros extra , fine. No soup spoons, no fish knives, no steak knives, you need steak knives believe me. All the staff are fantastic and a credit to the company. Once the activities are up graded, the fantastic Animation team will be able to do their jobs also. The Hotel is in a good general position for everything else you need on holiday.
Barry. West Lancs.

Room tip: Pay extra for pool view.
Date of stay: January 2020
    • Rooms
    • Service
3  Thank Barry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesBest, Manager at Hotel Best Tenerife, responded to this reviewResponded 4 weeks ago

Dear Barry B,

I would like to appreciate the time spent in leaving us your comment.

We are dissapointed for not meet your expectations this time. We take into serious consideration your appreciations and we work on them in order to improve our service in the areas needed.

We expect you can trust us again and welcome you again soon at our hotel.

Regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

These holidays were our first holidays as family and were simply perfect due to the hotel.
The cleaning ladies were lovely we called then "Holla girls" really sweet, everyday we had a surprise in our bedroom, or roses made out toilet paper or towels arranged as swans.
The staff in the restaurant was really amazing, they cheer up crancky children and help them to eat better. Our 11 months old was amazed specually by Franchesca and Gregorio. They really made our meal time easier and enjoyable. The reception staff always available and realy kind. I really hope to get back not just for the amazing beach, but also to meet all the staff again.

Date of stay: January 2020
Trip type: Traveled with family
1  Thank ana p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesBest, Manager at Hotel Best Tenerife, responded to this reviewResponded 4 weeks ago

Dear ana p,

It is a pleasure for us receive comments and valorations like yours. We are glad to know that these small details had made your holidays at our hotel wonderful.

Our main daily target is to achieve our guests' satisfaction through the effort of all our staff and we can see we have made it possible one more time.

We hope we can welcome you and your family again next time.

Kind regards,

Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2020

Booked under false pretences, although this hotel claims to be an all inclusive. all food and drink stop serving (self service) at 11pm. There are two restaurants in the hotel, one of which is only available to all inclusive customers if you pay 8 euros each. Only the buffet is all inclusive, and all food is cold!!! All spirits are local housed and it is all self service.
If you want a kettle in your room it is a 16 euro charge. Mini bar isn't stocked. All in all beds are comfortable, rooms are clean, and entertainment is ok. However all staff seem rude. Location is very good!! But I can't say we will book again.
Disappointed to say we paid the same price for this hotel as we would for a week in the Carribbean.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesBest, Manager at Hotel Best Tenerife, responded to this reviewResponded January 12, 2020

Dear Chris J,

We appreciate the time spent in leaving us your comment regarding your stay at our hotel.

We are disappointed with the fact you are not satisfied about our all inclusive services which info is detailed in the information sheet we leave in the room of all our all inclusive guests. Considering this, our bars open at 10am and as you refer, close at 11pm, they are opened more than 12 horus that we consider is more than enough for our guests to enjoy our all inclusive service.

I would like to inform you that we have a superior acommodation service than all inclusive that is "senator" service, which includes, among others, 1 access to our a la carte restaurant per week and tea/coffee facilities in the room. Please, do not hesitate in contact our reception team in order they can inform you more in detail about this service for your next visit.

It is surprising for us your opinion about our staff as this is one of the most valorated aspects of our hotel, in any case we apologise if you feel that you could have received better treatment.

We are glad you are satisfied with the rest of our services and facilities so as room, entertainment and cleanliness and we take into consideration your suggestion in order to continue improving our service to get the satisfaction of all our guests.

We hope we can welcome you again next time.

Regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2020 via mobile

Fantastic hotel, central in Las Americas. From our arrival to our departure we couldn't find a fault. The staff were so welcoming and polite. The facilities were perfect for what we were looking for. We will definatly be back. Thanks for a great holiday

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank Windy-Witch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesBest, Manager at Hotel Best Tenerife, responded to this reviewResponded January 8, 2020

Dear Windy-Witch,

We highly appreciate your kind words and comment, it is an honor for us knowing that we have made possible your stay have been a wonderful one.

Our staff will be pleased of welcome you again next time you come to our hotel.

Kind regards,

Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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