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“Avoid this German filled hotel”

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Hotel Best Tenerife
scotland
1 review
“Avoid this German filled hotel”
Reviewed February 24, 2010

This is the first time we have been to the best Tenerife hotel and it is not a 4 star maybe it would make 3 star at a push, this hotel is full of very rude germans that cant wait there turn like every on else, We went All Inclusive because of the low euro rate, so we get to the bar and wait and wait and wait but still no service then a German man comes to the bar with no All Inclusive band on and he gets served right away this happend all week if you have a band on they tend to turn the other way.
And as for the entertainment if you dont speak German or spanish then you wont undestand anything it is bad !!!!!!!!!!!!!!!! . Thomsons have a room down in the basment for you to see the rep ha ha, the Germans have there rooms next to the main reseption, not the best for us brits very run down hotel but not cheep. Please stay away and spend your money elsewhere this one is bad.

  • Stayed February 2010, traveled with friends
    • Value
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    • Sleep Quality
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Helpful?
Thank colinbscotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (615)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
leigh
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 22, 2010

i would stay at this hotel again i think people comment on picky little things of no relevance it is a clean hotel with good food near nightlife but cannot hear it .Go to devine soul for a night out drinks a little bit dearer but worth it for the entertainment it isnext to american dream bar and restaurant which is also good for food.we watched the drifters tribute what a fantastic night

  • Stayed February 2010, traveled as a couple
    • Value
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Helpful?
Thank LeighCurlywurly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hastings
1 review
Reviewed January 31, 2010

On reading other comments from guests of the best Tenerife we also have been going there for a number of years and notice the vast differance from when it was the princess hotel. The new owners are happy to take our money every year but are reluctant to put it back into the hotel to make it a 4 star hotel that they say it is. We would class this hotel as a 3 Star at the most. The only good thing about this hotel is the staff. and why the hell they sacked the PR (Yvonne) I will never know as she was so loved by people from different Countries and she spoke there language. And the one that is there now speakes little to no English. She was asked to make some tea for a guest that was feeling poorly and bought a tea bag with a jug of hot milk???.
Will we go back to this hotel??? yes as the staff are our family and we meet up with so many friends that we have made over the years. and as a disabled person the location is great.

  • Stayed January 2010, traveled as a couple
    • Value
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Helpful?
Thank TeddyHastings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 30, 2010

We have spent ten years going to Tenerife the last six at The Best(formerly Tenerife Princess)....sadly since it changed hands about 2 1/2 years ago standards have dropped food is now only fair, must admit finally got two drawers in which to put undies instead of living out of suitcases!! this only on 2nd week of holiday !!.
The very good PA Yvonne who was liked by all Brits Dutch Belgians and most of the Germans...she was fair and told people re saving loungers from 8am and returning to use them at 3pm that this was not a fair practice Maybe this is why she was sacked .
We went back this year to be able to see our friends 2 lovely German couples and dutch and 20 English/welsh so we could say GOODBYE Yes we are not going back there. Will stick to Thomson Gold in Spain from now on the food there is edible.
The staff at The Best are really super and we will miss then all very much
Bette & Peter Cheltenham

  • Stayed January 2010, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Elizabeth1928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bearsden scotland uk
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 26, 2010

have stayed many times in this hotel as both tenerife princess and now best tenerifebut sadly this i fear is my last visit .we had everything from single beds pushed together for a double to cold food and wrong orders served at the pool restuarant and continental breakfast coffee that was undrinkable despite the pool bar coffee being excellent.to change lunch for dinner was so much hassle we gave up trying.problems are acceptable in any environment it is how you deal with them that matters.i advised the hotel pr of my problems and said that the staff were not the same happy .bunch they used to be.the chefs used to sing in the evenings when show cooking and friendly smiling faces were the norm now it is only some of the staff who look happy at their work.
she took my details and left and i heard nothing fromher either in writing email or verbal until today seven days later. rception did eventually organise our bed for which i was grateful but it was all too much hassle. the animation team at the hotel were excellent and always happy at their tasks which of course transferred to their participating guests. a good hotel in excellent location but if it continues on the smae track it will be a quiet place. it saddens me after so many viists to write this but they should be made aware of their short comings.when i requested the late reception desk on fri 22nd jan to organise an extended check out at a cost it was not possible until 1000am on day of departure .again more rules and no finalisation available . i said it was difficult to achieve anything in the hotel and he suggested i stay at another hotel next time.not quite the way to encourage your regular customers to return.i have also completed a hotel questionaire to go back to head office.

ian whitelaw

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
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Helpful?
Thank ianandtrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Level Contributor
54 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed January 25, 2010

Stayed in the Best Tenerife from the 14th of January to the 24th of January. On arrival the receptionist was very friendly and we didn`t have long to wait for our room as we had arrived early. We were put in to an apartment of the hotel at the ground level. The room had a balcony was quite spacious. We had asked for a double bed but were given 2 single beds which we joined together. The pool was very good & the heated pool was in fact heated which was brilliant. The food in the restaurant was fantastic, we stayed Half Board basis so Breakfast & Dinner was included, Both were buffet.......The only complaint I had about Breakfast was that the Tea Coffee machines were cold, they must be set for that temperature . I drank my Coffee in Cafe`s nearby instead. The shower head in our bedroom used to flood the bathroom every morning so we placed a note for the Cleaners to change shower head, this wasn`t done so a few days passed & we left another note and this time it was replaced. The Mattress in the hotel was very very bad on both beds, they would need replacing... Also the Flushing system in the hotel was very noisy we could hear the other rooms flushing at night. The corridor from our area was in bad need of repair as in the tiling was broken on the ground and was cracked and left on the carpet & no one in maintenance ever repaired. Saw 2 Cockroaches in the restaurant at breakfast but the Waiter quickly got rid of them. The bar drinks are more expensive here than the other hotels across the road. The entertainment at night was ok not great. Happy Hour was 4 to 5 which we thought was a bit too early so we found another hotel across the road with happy hour from 6 to 7. All together this was a great holiday & will definitely return, please Change the Mattresses.

  • Stayed January 2010, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Chipdublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
south wales
1 review
Reviewed January 23, 2010

this hotel is excellent ,i stayed here when it was halfboard.i have now booked allinclusive ,with my grandchildren on 28th may 2010.superb hotel the staff where excellent they couldent do enough for us. and i know we are going to have a nice holiday in may this year take my advice book here top class.s mackintosh

  • Stayed September 2007, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sheilaSouthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Best Tenerife

Property: Hotel Best Tenerife
Address: Calle Dominguez Alfonso 6, 38660 Playa de las Americas, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#10 On the Beach Hotel in Playa de las Americas
#17 Luxury Hotel in Playa de las Americas
#19 Family Hotel in Playa de las Americas
#21 Romantic Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Best Tenerife 4*
Number of rooms: 399
Official Description (provided by the hotel):
The hotel Best Tenerife is located in the South of Tenerife, on the well known beach of Las Americas and only 300m. from Las Vistas beach. Comfortable rooms with balcony, fully fitted bathroom with hairdryer, satellite TV, security door lock, telephone, air conditioning and optional safe-deposit box. Restaurant and Buffet restaurant with show cooking, national and international cuisine. ... more   less 
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Also Known As:
Best Tenerife Hotel Playa De Las Americas
Tenerife Princess Hotel
Hotel Tenerife Princess
Hotel Best Tenerife Playa De Las Americas

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