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“very good hotel”

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Hotel Best Tenerife
Doncaster, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“very good hotel”
Reviewed October 5, 2013

Just come home from 11 days at this hotel.this is the third time we been to this hotel . Food excellent but very repetitive. Plenty of choice so you will never go hungry. Room we had, had been refurbished so it was spotlessly clean, maid service every day, clean towels and bedding changed twice in a week. Areas around the pool spotless the only downside of the pool was the sunbeds, people were down putting towels on the sunbeds from 6 am in the morning. I do think the hotel should sort this out it was a pain. We found the staff very friendly especially reception and the piano bar. Shows were very good and david who just the entertainment is one of the nicest people you could wish for he goes out of is way to help you brill but the only downfall is some of the shows are repetitive.. . On the upside of my review i would visit this hotel again because it was so clean and friendly, and also plenty of shops and lovely walks and plenty to do in this area. So we will be back.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 619Richard619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this review, October 19, 2013
Dear Richard,

I would like to thank you for your comments regarding the Best Tenerife.
Thanks to it we are able to improve day by day.
We are pleased that you enjoyed the time you spent here and are looking forward to welcome you back soon.

Kindest regards,

Montsé Capdevila
Directora
Best Tenerife
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (628)
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English first
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 4, 2013 via mobile

This is my 3rd time staying here and yet again it didn't disappoint!

The hotel is clean, rooms are basic but nice and the food is good value for money. I think there is enough choice of food if you are staying for just a week.

My only gripe about this place is that in the restaurant all men are forced to wear long trousers/jeans (not allowed to wear shorts), this was never enforced on previous visits but was this time. Firstly I think it's such an out-dated concept (especially when it's really just a glorified canteen), and it's very sexist! Why should women be allowed to wear shirts but not men? In surprised they can get away with that in this day and age!
For the last 2 nights of our holiday we ended up eating out purely because of this. It was 30 degrees, who wants to wear long trousers.
Would have rated the service 5/5, but because of this it's just 4/5.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gareth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this review, October 19, 2013
Dear Gareth,

Thank you for taking your time in sharing your experience in our hotel.
We regret to hear that you went to eat out simply because of our rules in the restaurant. As a 4 star hotel we have this dressing code for all our clients during dinner time as a matter of protocol.
Hope to receive you again in our hotel.

Kind regards,

Montsé Capdevila
Directora
Best Tenerife
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mablethorpe, Lincs
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 3, 2013 via mobile

Haven now stayed at this hotel twice, the first time I believe the hotel had recently changed ownership and 12 months on you can see additional investment as quite a lot of work had been carried out. Helpful staff, clean comfortable room, good food and great location has ensured that this is the first hotel I will look to book when I visit Tenerife next

Stayed November 2012
Helpful?
1 Thank arsenalchris1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this review, October 19, 2013
Dear Guest,

Thank you so much for your fantastic review!
We are delighted to know you have enjoyed your stay with us. On behalf of all our staff we want to thank you for taking your time in sharing your experience in our hotel, it is much appreciated.

We are looking forward to welcome you soon in our hotel.

Kindest regards,

Montsé Capdevila
Directora
Best Tenerife
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 27, 2013

Stayed at the Best 10-20 sept, was disappointed , have stayed in much nicer hotels, it looked very dated from the start. Staff were good, entertainment team excellent , chambermaids also did a fantastic job. Now the bad points. Rooms were dated and tired , food was repetitive, pork and veal most nights. The shows at night were rubbish, to many birds of prey, parrots , reptiles etc, I don't call that entertainment!!! Blues brothers and Bollywood show brilliant. I feel not a 4star hotel, was glad to be home and won't be returning, gutted really because I've always fancied staying at the Best and was truly disappointed

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbiemcneil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this review, September 30, 2013
Dear Debbie,

Thank you for sharing your comments with us. We consider our guests’ feedback very important to improve our services.
We are sorry to hear that the entertainment program wasn’t all to your likening and have already made some improvement in that area after receiving divers reviews.
About the food we will also be making the necessary changes to improve and hope to welcome you again in our hotel.

We are at your disposal for any other thing you would like say or ask.

Kind regards,

Montsé Capdevila
Directora
Best Tenerife
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 27, 2013

After reading reviews on here I chose this hotel, I found everything about this hotel amazing, food was tasty and there was a huge choice, staff were very friendly, entertainment was average, AI drinks were yummy (took advantage of the local baileys every day) rooms were spacious, very clean and from our balcony we could just see the ocean, I thoroughly enjoyed my stay and will definitely be going back. After meeting people from other local hotels I realised that out hotel was the complete deal, air con, wifi all included unlike others and a wide variety of food. The beach was about a 3 minute walk and very easy to find, we explored but spent most of the time around the amazing pools or in the jacuzzi, this hotel certainly made my holiday!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lindsey h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this review, September 30, 2013
Dear Lindsey,

Thank you very much for your great review!
We are so glad to hear from you, and most specially to know that you rate us as a complete deal to go on holidays. We will be looking forward to welcome you once again in our hotel and hopefully it won’t take long before that happens.

Kindest regards,

Montsé Capdevila
Directora
Best Tenerife
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sutton-on-Sea, United Kingdom
Level 3 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed September 27, 2013

Just spent two weeks here. I sent the hotel an email before we went but never got a reply, i told the receptionist about this she didn't really want to know and just shrugged her shoulders.
In fact the reception staff were quite miserable whenever i saw them. a lot of people had problems with their mobiles, you have to put a user name and password in your phone which reception will reluctantly give you if they are in a good mood, forget if not. some of the rooms have been done out nicely some are in desperate need of a facelift. they need to sort out the tvs only sky news in english, but as usual the germans are well catered for. its a bit of a rush to get a decent sunbed because people were reserving them at 7am and then dissapearing til lunchtime not fair at all.The restaurant supposed to have a dress code in the evenings ie long trousers for men, what a laugh some went for dinner in beach shorts nothing was said to them, there were signs in the lifts and on entry to the restaurant so there was no excuse really. i think this lowered the tone of the hotel. the good things about it were good choice of food plenty of it too.great location and sun bathing area, a good value hotel just a few tweaks needed.

Room Tip: ask for a renovated room
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mysticmag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this review, September 30, 2013
Dear Guest,

Firstly we would like to thank you for your comments on tripadvisor.
Please accept our apologies if we have not replied your email when you sent it, it might have been misplaced. We are deeply sorry to hear that you had a bad impression about our reception staff and we will make sure to correct this.
Be assured that we have looked into every point you made and will do our best to improve on these areas.

Hope to welcome you once again in our hotel.

Kind regards,

Montsé Capdevila
Directora
Best Tenerife
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 5 Contributor
93 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed September 23, 2013

Stayed here four times now for a week in Oct. A bit of sun before our Scottish winter. The hotel rooms are a bit dated but clean. We enjoy the pool area and can't complain about this area. Eating is very good and always plentiful. I think the restaurant is good quality,and there is always plenty of choice. A two minute walk takes you to the beach and I think The Best Hotel is situated very well for all amenities.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joe J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this review, September 25, 2013
Dear Joe,

Thank you so much for your fantastic review.
We appreciate that you chose our hotel to spend your holidays and thank you very much for sharing with us a moment that means so much for you and your family.
At Best hotels we aim to offer our guest the very best holiday experience possible and so we are very pleased to hear your positive comments.
We look forward to welcome you back soon.

Kindest regards,


Montsé Capdevila
Directora
Best Tenerife
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Best Tenerife

Property: Hotel Best Tenerife
Address: Calle Dominguez Alfonso 6, 38660 Playa de las Americas, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#10 On the Beach Hotel in Playa de las Americas
#17 Luxury Hotel in Playa de las Americas
#19 Family Hotel in Playa de las Americas
#21 Romantic Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Best Tenerife 4*
Number of rooms: 399
Official Description (provided by the hotel):
The hotel Best Tenerife is located in the South of Tenerife, on the well known beach of Las Americas and only 300m. from Las Vistas beach. Comfortable rooms with balcony, fully fitted bathroom with hairdryer, satellite TV, security door lock, telephone, air conditioning and optional safe-deposit box. Restaurant and Buffet restaurant with show cooking, national and international cuisine. ... more   less 
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Also Known As:
Best Tenerife Hotel Playa De Las Americas
Tenerife Princess Hotel
Hotel Tenerife Princess
Hotel Best Tenerife Playa De Las Americas

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