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Hotel Best Tenerife
Reviewed September 11, 2013

We have been to Tenerife 5 times and this hotel was undoubtedly the best we have stayed in, the staff were very friendly, we had a lovely room good size and the air conditioning was great. We stayed half board , good food , but we felt the lunchi were better than the dinner, so we had lunch in the hotel and went out to eat at night, lovely restaurants near the hotel. The pool was great , clean and never overcrowded.

  • Stayed: July 2013
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1  Thank drogman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this reviewResponded September 23, 2013

Dear guest,

We appreciate your positive review and on behalf of all our staff we want to thank you for your kind comments. Hope to receive you soon back with us and please take your whole family and friends along next time! Don’t hesitate to contact us for any question or suggestions you may have.

Kindest regards

Montsé Capdevila
Directora
Best Tenerife

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,444 - 1,450 of 2,672 reviews

Reviewed September 11, 2013

Really enjoyed my stay hear, we stayed all in-inclusive.
Breakfast was great, lots of choice, including a good attempt at an 'fully English breakfast' the bacon and sausage weren't quite right but this is a problem across Europe. Lunch and Dinner, included many hot options at the buffet and salad, they also had a grill cooking some sort of meat and fish catering for even the most fussy eater. The drinks included were great, even a couple of good quality cocktails that you could end up paying £5-6 a go here in England.

Our rooms was cleaned daily to a high standard, unfortunately from all pool faced rooms the noise from the evening entertainment was quite loud until about 23.00 which did effect my sleep on several occasions.

The hotel is close to many amenities, and luckily most trips also leave from our hotel (many others having to walk from their hotel to ours for their excretions).

I was very embarrassed to see several English people being very rude to the staff, which they delt with very well, not sure how well I could have kept my cool in their situation. All staff were very pleasant.
The few things that would have made my stay better
-if the wife signal went to my room
-the volume was lowered at the bar at say 22.00?
-if they had a noticed board telling costumers more about the facilities- for example I wasn't aware there was a sauna until out last day, and I didn't know if there was a packed lunch available for all-inclusive for trips.
Overall good stay

  • Stayed: September 2013, traveled as a couple
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3  Thank Linnetey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this reviewResponded September 23, 2013

Dear Guest,

Many thanks for this great and constructive review.
We are happy to know from our customers that you see our efforts in giving our best services in the hotel to all our clients, no matter what.
Please contact us for any question or suggestions you may have and we hope to have you back soon with us.

Kindest regards

Montsé Capdevila
Directora
Best Tenerife

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2013

We traveled last year and the hotel was brilliant. Just come back from a 2 week holiday and standards have dropped dramatically. Poor food, very repetitive and sometimes even raw. Entertainer the same every day .... aqua aerobics were great though :). I will not be considering this hotel in the future.

  • Stayed: August 2013, traveled with family
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1  Thank jayne1617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this reviewResponded September 14, 2013

Dear Jayne,

We regret that your expectations of our establishment have not been fully met. Similarly, we thank you that you have made your comments. We shall be looking into these points mentioned to improve them. We sincerely hope that we can look forward to welcoming you back to stay with us again in the future and once again would like to thank you for taking time to write this review

Kind regards,

Montsé Capdevila
Directora
Hotel Best Tenerife

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Reviewed September 11, 2013

Have just returned from a two week break with my wife and our 1 year old daughter. This is not a true 4 start hotel I will explain why. Firstly you would expect to have a drink in the evening from a glass regardless it being all inclusive. So drinking out of plastic throw away cups just does not feel right at a 4 star hotel. There is a bar inside the hotel where you can have a drink in a glass but must only be drunk in the bar. If you go to the pool side bar you must use plastic cups and this is where the evening entertainment is held. Entertainment is average, too many fashion shows and photo opportunities during the day and evening where they try and maximise financially.

All inclusive pool bar has a good selection of drinks however the food available at the pool bar ONLY includes cheese burgers and toasties. Breakfast, Lunch and Dinner a great selection is available in the restaurants, I am particularly fussy but always found something being cooked fresh which was great. Restaurant staff were fantastic particular Gregory who was very attentive. My daughter had Pasta cooked by the chef every evening at 7 pm. They always remembered her name which was a great touch and made my daughter feel special.

The hotel does need to re-inject some money in to the hotel and start modernisation, at present reading the reviews from others which go back some time it does not seem to have been taken on board by the hotel, Décor and furniture need updating.

Pool bar staff can be hit and miss, some of the staff can be particularly rude to guests which is unnecessary, queuing system can be chaotic at best of times and the bar manager / supervisor can be very rude to guest who maybe a little wet from the pool or where they have unknowingly queued on the wrong side of the bar. My wife was in line and the bar man skipped her HIS MISTAKE but he insisted that she was not in the queue and spoke to her like she was a child. A little respect and manners are needed (Tall slim bar manager in shirt and tie) my wife was very aggrieved and through sheer embarrassment walked away from the bar and refused to go back. Not a way to talk to paying guests.

David and his entertainment team are fantastic and work very hard for the guest, they have plenty for all to join in to and the aqua aerobics my daughter loved but I think that was just so she could see David in his shorts dancing.

Overall I would say the hotel is well priced, good location close to the shops and beech only 5 to 10 minutes leisurely stroll. For me the other guests made our holiday lots of friendly people all willing to talk from all nationalities.

Reception staff were very friendly and efficient and always had time to talk and were very pleasant in entraining my daughter

Points for the hotel:
They should enforce no reserving sun beds before 9 am as you have to get up at a crazy time i.e 6/7 am to put your towel down and some people reserve beds all day and turn up at 4 pm.
Secondly I notice that the no shorts at dinner time is not enforced and they should ensure all guest are in trousers or not have the policy in place.
Re-inject some money in to re-modernisation
Evening Drinks should be serviced in glasses

Hope this helps and please don’t be put off generally we had a great time, small little things just need a little attention

  • Stayed: September 2013, traveled with family
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2  Thank Ahmad1233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this reviewResponded September 14, 2013

Dear guest,


Thank you for sharing your comments and also for giving your advices in how to improve our services, we shall be looking into this matter seriously. Note that it is for security reasons that we use plastic cups in the pool area. during the winter season, when entertainment is done inside, we use crystal glasses.
Please accept our apologies on these aspects that you have mentioned and we hope to receive you once again in our hotel to see our improvements.

Sincerely


Montsé Capdevila
Directora
Best Tenerife

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Reviewed September 10, 2013

Just returned from a weeks stay. lovely hotel with lovely staff who really make an effort to make you feel welcome. Big spacious room that was cleaned daily with aircon that worked. The pool area is great, the smaller pool IS heated, like people have said you have to be up early to beat the sunbed hoggers who seem to put a towel down at 5am but not use it untill 3pm. I am the worlds most Fussy eater but i managed to find something to eat everytime we sat down for dinner. the service at dinner is brilliant. Yes the hallways are slightly dated.. but who cares? i personally come on holiday to enjoy the culture and weather outside not pick fault with the wallpaper. The location is perfect walking distance for everything you need. Entertainment is very good from what we saw as we ventured out most evenings. Dont let the bad reviews on here put you off staying here it really is a nice hotel to stay in and we as a family will definatly return.

2  Thank dappytinks
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this reviewResponded September 14, 2013

Dear guest,


Thank you so much for sharing your experience in our lovely hotel with other future clients!
We are glad to know that you have spent a good time with us and we are looking forward to your next return.

Kindest regards,

Montsé Capdevila
Directora
Best Tenerife

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 10, 2013

We were given a room on the 1stFloor overlooking the entrance. Not very inspiring. Rooms are large with air con. prevailing colour brown. Could be brighter. Food plentiful ; buffet style but bland. Staff helpful when asked but not many smiling faces. Only Sky news English language TV. Pool area quite attractive but usual fight for sunbeds; rule about no reserving beds ignored. Original designers planted trees inside. Now too big and block natural light. Reception area and lower ground floor very gloomy. Like most Tenerife hotels room's aspect is everything. Can be glorious or ugly and depression

  • Stayed: September 2013
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Thank JohnCBetts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this reviewResponded September 23, 2013

Dear Guest,

Thank you for your comments posted about our hotel, This helps us to improve in our services and it gives us ideas of how to make the hotel a best place.
We will be glad to receive you once again in our hotel, please contact us for any information that you may need from us.

Kindest regards,

Montsé Capdevila
Directora
Best Tenerife

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2013

just returned from best tenerife 3 adults 1 child this hotel was great food was good went allinclusive, room on -1 floor 2 bedrooms 1 large bathroom and sitting area, staff were great allways smiling and helpfull, hotel really clean,yes its abit dated so is alot of others,entertament was first class david works really hard and had us laughing every morning in the pool, sadley the week went too fast will deffo go back, thanks for a great holiday.xx

  • Stayed: August 2013, traveled with family
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7  Thank maxine m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this reviewResponded September 14, 2013

Dear Maxine,

On behalf of all our staff we want to thank you for this great review.
This really encourages us to keep on doing our best in our services to all our clients.

Hope to see you back soon!

Kindest regards

Montsé Capdevila
Directora
Best Tenerife

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Best Tenerife

Address: Calle Dominguez Alfonso 6, 38660 Playa de las Americas, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#11 On the Beach Hotel in Playa de las Americas
#19 Family Hotel in Playa de las Americas
#20 Luxury Hotel in Playa de las Americas
#21 Romantic Hotel in Playa de las Americas
Price Range: $125 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Best Tenerife 4*
Number of rooms: 399
Official Description (provided by the hotel):
The hotel Best Tenerife is located in the South of Tenerife, on the well known beach of Las Americas and only 300m. from Las Vistas beach. Comfortable rooms with balcony, fully fitted bathroom with hairdryer, satellite TV, security door lock, telephone, air conditioning and optional safe-deposit box. Restaurant and Buffet restaurant with show cooking, national and international cuisine. ... more   less 
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Also Known As:
Best Tenerife Hotel Playa De Las Americas
Tenerife Princess Hotel
Hotel Tenerife Princess
Hotel Best Tenerife Playa De Las Americas

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