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Hotel Best Tenerife
Reviewed September 7, 2013

just returned from best tenerife 3 adults 1 child this hotel was great food was good went allinclusive, room on -1 floor 2 bedrooms 1 large bathroom and sitting area, staff were great allways smiling and helpfull, hotel really clean,yes its abit dated so is alot of others,entertament was first class david works really hard and had us laughing every morning in the pool, sadley the week went too fast will deffo go back, thanks for a great holiday.xx

  • Stayed: August 2013, traveled with family
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7  Thank maxine m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this reviewResponded September 14, 2013

Dear Maxine,

On behalf of all our staff we want to thank you for this great review.
This really encourages us to keep on doing our best in our services to all our clients.

Hope to see you back soon!

Kindest regards

Montsé Capdevila
Directora
Best Tenerife

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,453 - 1,459 of 2,681 reviews

Reviewed September 4, 2013

Very clean tidy hotel to stay. Fabulous pool area and plenty of sunbeds! Food good, even for a fussy eater. Plenty to do for kids although no Thomas Cook kids club. Rooms cleaned every day but could do with re- furbs.

  • Stayed: August 2013
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5  Thank elenog39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this reviewResponded September 6, 2013

Dear Maria,
We really appreciate that you have taken your time to write us your comments.
Hope to see you back very soon among us and that you see the improvements made.

Kind regards

Montsé Capdevila
Directora
Best Tenerife

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2013

Travelled as a family of 4 August 13th - 23rd staying on Half Board basis in a family room.

Staff were very friendly especially in the restaurant and they all spoke very good English which was great as my Spanish has never developed beyond hello and good morning.

Yes the hotel could do with a lick of paint here and there like most hotels you visit on your hols but I don't think this is reason enough to slate the hotel like some folks have, the hotel is however very clean throughout.

Food in the restaurant was good and always well cooked, lots of fresh bread at breakfast every day, good choice of main dishes on an evening along with steaks, chops, fish etc on the grill and joints of meat most night as well, I really can't see how people can complain about the food here.

Pool area was excellent, very clean and pools not too deep for kids, but you did need to get up early (7:15am) if you wanted a particular spot by the pool. We never used the pool bar for snacks as it always seemed busy with A.I. guests waiting for burgers etc.

Our family room was on the lower ground floor and was more than big enough for the 4 of us, it had 2 bedrooms, bathroom and a small lobby area, it was cleaned every day by the maid and there was always enough fresh towels every day. The only problem we had with the room was the discovery of a cockroach in the bed at bedtime one night which was not pleasant. This was reported to the reception who were very sympathetic about the situation and did all they could to try and rectify the problem, it has to be said that other than that cockroach in the bed we only saw another 2 or 3 in the hotel for the whole of our stay which compared to other parts of Tenerife and the Canaries we've stayed in was very good.

We never stayed in the hotel at night so can't comment on the quality of the entertainment. David from the hotel's animation team was very good and has way too much energy for one person, he's really worth watching when he does the aquarobics and he was not in your face pestering you to get involved like they do at some hotels.

On the whole we enjoyed our stay at The Best Tenerife and even after the bedtime incident would probably return again.

  • Stayed: August 2013, traveled with family
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3  Thank Lee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this reviewResponded September 6, 2013

Dear Guest,
Thank you very much for your review posted on tripadvisor.
I will share your positive comments with the entire team to encourage them to keep on working hard. We are happy to know that you and your family enjoyed your stay with us and would like to return. Please contact us for any information you may need or to make a suggestion on our email or by phone.

Kind regards,

Montsé Capdevila
Directora
Best Tenerife

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2013

I was a bit worried about reading some bad reviews before we departed, when we arrived we where checked by pleasant reception staff, the food was good although it did get a bit repetitve service from staff was good, the rooms were clean. entertaiment was basic but they did try hard.
Service was good in the 2 bars.
Pool tip make sure you get up early in the morning for a sun bed
The hotel is getting a bit tired now and is need of decration i would not rate as a 4* more of a 3*
Would i return yes when the hotel has a refurb.

Room Tip: recomend getting a high floor or a pool view room, i stayed in room 181 which was by the main entran...
See more room tips
  • Stayed: August 2013, traveled with family
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2  Thank steve s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this reviewResponded September 6, 2013

Dear Steve,

Firstly I would like to thank you for your review of our hotel.
We have taken note of the suggestions you have made and hope you will see some great changes by your next visit at the best tenerife hotel

We will be very pleased to welcome you soon.

Kind regards,

Montsé Capdevila
Directora
Best Tenerife

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2013

I would start by saying that this compared very favourably with other 4 * all inclusive hotels. The quality of the food in the restaurants was excellent although like other similar hotels did get a bit repetitive as the holiday wore on. The choice of drinks from the bars was good and being able to get San Miguel on tap was a bonus. The reception staff were a bit surly but the rest of the team could not do enough to help. Downside was the pool which was a bit small and the water in the adults pool was freezing however plenty of sun beds but if you wanted a good spot then you had to get up early and reserve one( despite notices saying you couldn't everybody did !)

  • Stayed: August 2013, traveled with family
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1  Thank Arnold F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this reviewResponded September 6, 2013

Dear Arnold,

Thank you for taking the time to share your comments on Trip Advisor about your recent stay with us. We are pleased to hear that you have enjoyed your stay with us. The entire team of our hotel works to create unforgettable memories during your stay. It would be a real pleasure for us to welcome you back in the future and have the opportunity to meet and even exceed your expectations.

Kindest regards,

Montsé Capdevila
Directora
Best Tenerife

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2013

Us 4 and our Friends of 5, stayed here for 1 week, had very good service indeed, quick efficient staff at reception for all requirements.
Restaurent was very large and waiters worked exceptionally hard to keep it clean and respectable whilst others were dining without being a nuisance. The food was Fantastic and catered for every need, so much choice I found myself eating just for the hell of it. Those minority of people who find fault with food of this quality clearly are not worth listening too.
The poolside bar was equipped with polite efficient guys who served a good assortment of drinks/cocktails/toasties/ice creams.
The hotels entertainment team were very good working relentlessly to ensure your holiday was what you wanted, without being pushy, David is clearly running on Durracell Batteries as his energy is relentless, full credit to him for his enthusiasm.
A good location also for a nice evening stroll to the lights of the town/shops/bars, which has been carefully designed to create a relaxed family environment. The streets, roads and paths are clean and tidy which was a pleasant surprise.
The beech was just a 10 minute walk away where all your needs are catered for, from ice cream to paragliding, and the sand was golden too!!
A great resort and I certainly would return.

  • Stayed: August 2013
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3  Thank Clive0846
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this reviewResponded September 6, 2013

Dear Clive,

Thank you for taking the time to share your comments on Trip Advisor.
We are pleased to know that you have enjoyed your stay with us. Our hotel team is very proud about your comments as we work hard to make warm memories and we are happy when we achieve it. It will be a real pleasure for us to welcome you back in the future.

Best regards,

Montsé Capdevila
Directora
Best Tenerife

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013 via mobile

As a family of seven, 2 adults and four teenagers and one 9 year old, we were all worried about what to expect. Any negative reviews about this hotel should not be listened to. They are just negative people who shouldn't go on holiday.
The Hotel Best is a great family hotel, very friendly staff everywhere, from the cleaners who were fantastic, the pool bar staff who all spoke good English were quick and made superb toasties and burgers and kept serving drinks all day!! The restaurant was good, nice selection of food and yes not fantastic but plenty of and tasty. The omelette at breakfast was a favourite.
The hotel itself was good, yes a facelift is due but we didn't book the Ritz or Hilton and looking around at the other hotels they were just the same. Room size was good, we had two rooms on the second floor. We only slept in the room so I don't see how people complain so much.
The entertainment team were great but David is the star. He worked nonstop from morning aqua aerobics to the late night shows. Don't let him go and give him more Euro's in his payback. Top bloke.
The kids had a ball, never got bored once, met so many great people, made lots of friends and want to go back next year. The location was perfect as well,a five to ten minute walk to everywhere lively.
Please don't read the negative reviews about this hotel as they r so wrong. We loved it and hopefully will return ( when they offer us a free/ gratis holiday) !!!

  • Stayed: August 2013
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5  Thank Danpetty72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Directora Hotel at Hotel Best Tenerife, responded to this reviewResponded September 6, 2013

Dear Dan,

Thanks a lot for taking the time to write a review about our hotel Best Tenerife.
We highly value your opinion and we are glad to know that you have enjoyed your stay with us. Please be sure that we will share your positive comments with the entire team to encourage them to keep on working hard. For any other thing you would like to say or to ask please contact us on our email address or calling us directly by phone.

We are looking forward to welcome you soon again in our hotel.

Kindest regards

Montsé Capdevila
Directora
Best Tenerife

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Best Tenerife

Address: Calle Dominguez Alfonso 6, 38660 Playa de las Americas, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#11 On the Beach Hotel in Playa de las Americas
#19 Family Hotel in Playa de las Americas
#20 Luxury Hotel in Playa de las Americas
#21 Romantic Hotel in Playa de las Americas
Price Range: $125 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Best Tenerife 4*
Number of rooms: 399
Official Description (provided by the hotel):
The hotel Best Tenerife is located in the South of Tenerife, on the well known beach of Las Americas and only 300m. from Las Vistas beach. Comfortable rooms with balcony, fully fitted bathroom with hairdryer, satellite TV, security door lock, telephone, air conditioning and optional safe-deposit box. Restaurant and Buffet restaurant with show cooking, national and international cuisine. ... more   less 
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Also Known As:
Best Tenerife Hotel Playa De Las Americas
Tenerife Princess Hotel
Hotel Tenerife Princess
Hotel Best Tenerife Playa De Las Americas

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