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Reviewed 4 weeks ago via mobile

Having walked and ran past this hotel resort for many years we have often wanted to stay here. We actually booked the Med Palace but decided to change to the Cleopatra on friend’s advice - we are glad we did as the Cleopatra suited our needs better.
Check in was a breeze - hotel hospitality began straight away with a glass of bubbly and a host of discounts as we had booked direct with the hotel. The public areas are very impressive with sweeping staircases in each block. Pool area just as impressive, breakfast vast and outstanding including the lady who plays the piano. The staff cannot do enough to help and assist the guests.
Rooms large - maybe need updating a little but this definitely did not put us off in any way. Good views from balcony - sea, Teide, strip so no complaints at all. We will be returning. Lovely hotel.

Date of stay: April 2019
Trip type: Traveled as a couple
Thank paulap_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded 4 weeks ago

Dear Paula P.,

Thank you very much for taking the time to write and post such a positive and detailed review on your recent holidays at Mare Nostrum Resort.

I am truly happy to know of your satisfaction with most aspects of our service and facilities. It's really good news to know you are already planning to come back. Booked direct with the hotel is always the best option.

We will be waiting for you with arms open! Warmest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

I really dont want to elaborate on this excellent hotel as I have written many good reports about this hotel, please feel free to review these.

I only want to say that this hotel has always made us welcome, from front staff to room cleaners, to food staff, everyone is a credit to the hotel, and the breakfasts are just fantastic.

Keep up the good work and hopefully see you all again very soon.

Room tip: Upgrade to sea view if you can
Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank jman26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,

I would like to thank you for sharing your comments with other travelers. We are truly happy to know that your stay with us was pleasant and that our staff was amazing.

Comments like this, give us the energy to continue working hard on all the improvements to show all our guest in future visits.

I will transmit your comments to all departments and we look forward to welcome you in our hotel soon. Thank you for choosing us.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2019 via mobile

This was and still can be a lovely hotel. We have come here for many many years now and always found it lovely with friendly staff and amazing breakfasts but unfortunately it is getting very tatty and tired now.
Over the last few years we have been told the rooms are getting redone and a facelift but this hasn’t happened, the usual lick of paint is all it gets.
The Coleoptera is getting left behind by other hotels locally for the same if not less cost. A shame for a hotel we loved for so many years.

Date of stay: April 2019
Trip type: Traveled with family
1  Thank Ian E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded 5 weeks ago

Dear Ian E.,

Thank you very much for taking time to write your comments and share it with other travelers and for showing us the point in that we have to continue working hard.

Thank you once again for your feedback! We hope to see you again very soon!

Best regards.

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Reviewed April 12, 2019

This hotel is top notch. On the beach , opposite some great restaurants and bars .
Breakfast here is as good as anywhere I’ve stayed.
The pool area is quiet and well looked after! Service has been second to none!
We will be back!

Date of stay: April 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Selectorjtb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded 5 weeks ago

Dear Guest,

Thank you so much for an amazing five-star review! We are delighted to know you had such an enjoyable experience at Cleopatra Palace.

I am glad to know that the general balance of your stay has been positive.


It's really good news to know you are already planning to come back!

We will be waiting for you with arms open!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2019 via mobile

Have stayed here a few times now and will be going again when in Tenerife. Booked bed and breakfast only. Warm greeting with a glass of champagne at reception on arrival. Cases taken to our room which was overlooking the pool and jacuzzi area. The room was lovely and clean with plenty of space. Toiletries and hairdryer provided in the bathroom. Towels replaced every day. Free Wifi.
Breakfast was brilliant as usual with so much choice. Omelette station, bacon eggs, cold meats, cheeses, fresh fruits etc and cakes and a chocolate fountain even. And it’s served until 10.30! There is a pianist playing every morning which is nice.
Plenty of sunbeds available when we were there so no rush in a morning, although you did get the usual reserving by some and then not using them until the afternoon. Fortunately towels are removed by staff in these instances. The pool was quite cold so only tried it the once.
We preferred to eat lunch at the Mediterranean Palace adjoining Cleopatra but obviously this is personal choice.
It was my husband’s birthday while we were there and staff placed balloons on the entrance to our room door. Very nice touch.

Date of stay: March 2019
Trip type: Traveled as a couple
Thank Millymolly77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded 2 weeks ago

Dear Millymolly,

I would like to thank you for sharing your comments with other travelers of TripAdvisor. We are truly happy to know that your stay with us was pleasant and that our staff and facilities were up to your expectations. Comments like this, give us the energy to continue working hard on all the improvements to show all our guest in future visits. I will transmit your comments to all departments and we look forward to welcome you in our hotel soon.

Warmest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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