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“Luxury”

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Cleopatra Palace Hotel
Reviewed April 24, 2014

Unfortunately for us we only managed to stay for a weekend but from the moment we arrived I knew we had chosen the right hotel for us. As we walked into reception we were met with the question 'Would Madam like a glass of champagne?' and for those who know me they couldn't have asked a better question! Booking in was trouble free and then we were shown to our room where everything was explained to us. We stayed on a bed and breakfast basis and although there was plenty to eat at breakfast time the whole buffet thing isn't really my style. However there was an abundance of food ranging from cereal, fresh fruit, cold meats, cheese, a huge variety of cooked foods - scrambled egg, fried egg, bacon, sausages, beans etc, toast, different types of bread, pastries and to top it all off you could choose champagne to drink! Oh and a lovely man playing the piano whilst you ate. The pool areas were well looked after and no reservations with regard to the sun beds really does mean that - the towel man came round and took off all towels that were left on sun beds! The snack bar at the Roman Pool was lovely with great staff and super service. We went out to eat in the evening as there are plenty of places with walking distance but we returned to the hotel around 10ish for a nightcap. The bar staff were again very attentive and refilled our glasses as soon as they were empty. Again the man was playing the piano and singing as well. All in all a great stay - such a pity it was so short.

Room Tip: We were in a standard room which had plenty of room with a king size bed and a largish bathroom. Ba...
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  • Stayed: April 2014, traveled as a couple
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1  Thank PamFlintMountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded April 30, 2014

Dear Guest,

Thank you very much for your nice comments.

I´m glad to read that your short experience with us has been so positive and I hope to have the chance to welcome you for a longer stay in future visits to Tenerife.

I will pass your congratulations to our bar staff. I´m sure they will be happy to know of your satisfaction.

I suggest you to check prices and availability on our web page, where you will also find special promotions.

Warmest regards,

Esteban Sedano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,531 - 1,537 of 3,100 reviews

Reviewed April 21, 2014

Just returned from a week in the Spring sunshine on Tenerife where we stayed at the excellent Cleopatra Palace.
The hotel is very spacious, clean and has an air of faded elegance, just right for a weeks stay.
We found the staff very helpful, friendly and mostly smiling.
The breakfast buffet was incredible with staff on hand to cook an omelette or cut meat, the choice being much too much for our taste.
The hotel is positioned right next to the beach whilst still being near all the restaurants and bars.
We watched the staff show and were thoroughly entertained with free drinks and snacks afterward.
A very restful and enjoyable break

Room Tip: A sea view would be nice .
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  • Stayed: April 2014, traveled as a couple
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3  Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded April 23, 2014

Dear Guest,

Thank you very much for your nice comments.

I´m pleased to know of your satisfaction with our services and location. I hope to have the chance to welcome you again in future visits to Tenerife.

I suggest you to check prices and promotions on our web page, where you can always contact us for any special request.

Best regards,

Esteban Sedano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2014

My wife and I have just returned from our second stay at this amazing hotel.
Although we have read previous reviews on this hotel we still find it ticks all the boxes for us
The position is amazing especially if you reserve a sea view on level 3
Close to shops and all amenities including the beach just 10 meteres away
The staff are all very pleaseant and accomadating particularly at reception with a glass of cava to greet us on arrival. We booked B & B and we consider the breakfasts to be very good although it can be a little too busy if you time it wrong.
We paid extra for a Gala night Dinner which was very good value and gave us the opportunity to meet other guests
The only negative points we raise is yes the hotel is beginning to look a little tired after 25 years and they definitely need to upgrade the rooms acquiring new and more comfortable beds - take a leaf out of the Sir Anthony
The building work previously referred to is now complete for the Hard Rock Cafe
We will return to the Cleopatra soon

Room Tip: Try for level 3 sea view - perfect
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  • Stayed: April 2014, traveled as a couple
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Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded April 23, 2014

Dear Guest,

Thank you very much for your comments.

I´m happy to know that you have enjoyed your stay with us and I would like to thank you for having chosen us again for your holidays in Tenerife.

The room refurbishment is on the agenda and we will carry it out as soon as other current projects are finished.

I hope to welcome you again soon.

Warmest regards,

Esteban Sedano
General Manager

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Reviewed April 18, 2014

The hotel was once again excellent, the staff really look after you and make the most of your stay, hotel is lovely and clean
The hotel had a loyal stay meal for guests which was very good, meal and drinks with a band and disco all provided for by the hotel, will go back again in the summer

Room Tip: No problems with any of the rooms we have stopped in
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  • Stayed: April 2014, traveled with family
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1  Thank stephen_crewdson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded April 23, 2014

Dear Guest,

Thank you very much for your positive review.

I will be plased to welcome you again next summer. Do not hesitate to visit our web page for any information on availability and special promotions.

Warmest regards,

Esteban Sedano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2014

This was the fourth time we have stayed. The staff are still excellent and the breakfast very good. The rooms are getting a bit tired and in need of a refurb but they are spotless. It is in the best location in the resort. Wifi didn't work very well the week we were there as they were working on it. Also they kept clearing away the sunbeds (5 times in one week) at about 5.00pm. This was very annoying when you were trying to relax at the pool at the end of the day.

  • Stayed: April 2014, traveled as a couple
    • Value
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3  Thank KLJBelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded April 23, 2014

Dear Guest,

Thank you very much for your comments.

I´m glad tor ead that you are still enjoying our services and facilties when visiting Tenerife.

Please, accept our most sincere apologies for the inconveniences with the wifi service. We are installing a new wifi system and this has caused a few cuts in the signal supply.

We will be happy to welcome you again soon.

Best regards,

Esteban Sedano
General Manager

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Reviewed April 17, 2014

Have just returned from a week in this fabulous hotel ( our fifth visit ) I had emailed ahead requesting a particular room which we had had previously, and while we couldn't get that one were given the one next door.
The breakfast buffet is amazing, so much to choose from.
The reception staff are so friendly and welcoming and a special mention must go to Julia who checked us in.
We will be back soon

  • Stayed: April 2014, traveled with family
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2  Thank Suzy1802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded April 23, 2014

Dear Guest,

Thank you very much for your positive review.

I´m really happy to know of your satisfaction with our services and staff. I will pass ypur congratulations to Julia. I´m sure she will be glad to receive them.

I hope to have the chance to welcome you again soon. Do not hesitate to contact us for any request and as usually we will do our best to fulfill your expectations.

Warmest regards,

Esteban Sedano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2014

We have just returned from a fabulous holiday at this hotel - the breakfasts are amazing - everything from made to your requirements cooked breakfast - cava - fruit different kids of bread - just great - (not great coffee actually) - clean rooms and great free Wifi (updated while we were there with wires and stuff put in the rooms last week - but this is what you need to know ….the kids club is legendary …I have twin four year olds ….and no one can imagine what's that like…they did sessions of push bike riding…gardening, swimming in the paddling pool ..dancing, baking, arts and crafts …and the kids get a free lunch - you can drop them at 10 and pick them up at 6 and some people did but we let the kids come and go and positioned ourselves just outside the door so they knew where we were - there is also a massive ball park climbing frame thing - there is a baby kids club too - seriously if you are a family its heaven!!!! - its location is wonderful about 15 steps from one of the best beaches on the island and equidistant from Los Christianos and Playa DE Las Americas

Room Tip: ask for a room over the pool - its expensive to have a sea view -
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  • Stayed: April 2014, traveled with family
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    • Service
1  Thank Daisyinlondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded April 23, 2014

Dear Guest,

Thank you very much for your positive review and for sharing it here on Tripadvisor.

I´m really glad to know that you have enjoyed your stay with us, especially your children.

Our Kids Club is undoubtedly the best of Tenerife south and we keep improving and extending this service with new activities.

I will be pleased to welcome you again in future visits to Tenerife. Do not hesitate to contact me through our web page for anything you might need.

Best regards,

Esteban Sedano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cleopatra Palace Hotel

Address: Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 On the Beach Hotel in Playa de las Americas
#6 Family Hotel in Playa de las Americas
#7 Spa Hotel in Playa de las Americas
#9 Romantic Hotel in Playa de las Americas
#11 Luxury Hotel in Playa de las Americas
Price Range: $146 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cleopatra Palace Hotel 4*
Number of rooms: 431
Official Description (provided by the hotel):
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility. ... more   less 
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Also Known As:
Cleopatra Hotel Tenerife
Hotel Cleopatra Palace
Cleopatra Palace Tenerife
Cleopatra Palace Hotel Tenerife/Playa De Las Americas

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