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“Med palace pool is an ice bath”

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Cleopatra Palace Hotel
Certificate of Excellence
Rotherham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Med palace pool is an ice bath”
4 of 5 bubbles Reviewed February 15, 2014 via mobile

We wondered why the pool wasn't being used as it looks lovely and we love to swim on holiday - the pool is freezing cold that's why - this has ruined our holiday! The rooms are ok but dated as others have said. Staff are very helpful. Location is excellent.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 21princess21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this review, February 17, 2014
Dear Guest,

Thank you for your opinion.

All our pools are heated although the unusual cold temperatures of the last weeks are making it difficult to maintain the pool temperature at its best.

Please accept our most sincere excuses for the inconveniences.

I hope to have the chance to welcome you again in the future. Do not hesitate to visit our web page for any information on prices and availability.

Warmest regards,

Esteban Sedano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,789 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (792)
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Ferney-voltaire, France
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed February 14, 2014

We stayed in this hotel from 4.2.14 -> 11.2.14 and we were very surprised that the hard rock café was repaired at the same time from 8:00 am -> 6:00pm. No chance to stay on the balcony or around the swimming pool, too much noise, also under our room they planted new trees! We complained and get a better room but we could also hear the noise. The hotel should propose a discount during this period , we paid 1'600€ (2 pax with breakfast) and for this amount you expect to relax! I will never go back in this hotel. The only good things are the breakfast and the situation! The hotel is also old and need a complete refrehment, the beds were not very comfortable.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Fabienne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this review, February 17, 2014
Dear Guest,

Thank you for your opinion.

I´m sorry that you haven´t enjoyed your stay as you expected due to the reparation works at the Pyramid of Arona. Unfortunately we couldn´t wait any time to carry our these works as it was urgent to repair the roof after the terrible storm we suffered last month.

Please, accept our most sincere excuses for any inconveniences.

I´m sorry to know that you don´t intend to return. However if you change your mind I will be happy to take personal care of your booking.

Warmest regards,

Esteban Sedano
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coatbridge, United Kingdom
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed February 13, 2014

once again my three daughters and myself plus my daughter inlaw all had a ball we had 2 superior rooms 1 delux suite plus I double delux room with our own plunge pool and sunbeds on our balcony.i do wright about the Cleopatra all the time because I think it is the best hotel in Tenerife from the minuite you enter the hotel you are asked if you would like a glass of cava the entrance of the hotel is lovely.then you get the keys to your room and it is just a dream everything you need is there plus a lovely bottle of bubble and choclates to welcome you.have bath robes excetra. breakfast was fab they had every you could want.there is also a man playing the piano in the morning during breakfast I just love this hotel the staff make you so welcome you have clean towels twice a day toiletries you don't want for anything what I also like about the delux rooms are you let them know what time you would like your room cleaned and that's the time they come.if you pay on arrival to the hotel you join the expo club which we love that is why we get a lot of nice goodies. my husband and I are going again in august we love it. thanks again to all the lovely staff see you again in august.

Room Tip: ask for the marc Antonio building you get the sun all day
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jinty-55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this review, February 17, 2014
Dear Guest,

Thank you very much for your lovely comments and positive review.

We are really pleased to know of your satisfaction and anything we do for you, we do it with pleasure.

Nothing could please us more than welcoming you again. Do not hesitate to make any request, we´ll be happy to assist you.

Warmest regards,

Esteban Sedano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 10, 2014 via mobile

Well I must say when we read the reviews my wife and I thought of cancelling, SO GLAD we didn't. I had heard of the building works and rang the hotel before we arrived and they have put us overlooking the sea and the Mediterranean Palace great room! I went to see the building works, everyone this is minimal. This hotel is fantastic! The staff can not do enough for you, from checking in ( Champagne on arrival), to room service, where they bring ice in a bucket to your room, no questions asked like some.The breakfast is superb, and I am very fussy in what I eat, everything from hot buffet, eggs to order, crepes, fruit to CUP CAKES! We have stopped in some very good hotels in the past and this matches up to them. Other reviews mention a bit if paint needed, well may be you should plan to maintain a hotel which is open all year round.We are sat on our balcony room (4712 has an amazing views) has We write this review, since we are still here. If you want a very central hotel with a private pool on your balcony, then book this hotel. Don't listen to others. We ALL don't like the same thing. Think of how you booked your holidays before trip advisor. We will write another review after a weeks stay. All in all hotel cleopatra well done!

Stayed February 2014, traveled as a couple
Helpful?
3 Thank Gary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this review, February 11, 2014
Dear Guest,

Thank you very much for taking the time to write this positive review while you are still in holidays.

I´m very happy to know that at the moment you are enjoying our services and facilities. If you are still here next Thursday you will be able to attend our staff show, whcih I hope you will enjoy.

Do not hesitate to contact with any member of our staff for anything you might need.

Warmest regards,

Esteban Sedano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
76 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed February 10, 2014

It's been said in many of the other reviews about needing a refurb and so we were expecting the rooms to be dated. It's a pity as the room was very large with adequate amenities - good towels, toiletries etc. I am sure in its day, this was a great hotel and was impressive but it's time they reinvested some money back into it. It has great potential. Huge public spaces, large bedrooms, good pool area, massive balcony (more like a terrace) etc.. Breakfast was okay but a bit of a bun fight. That said, the quality and range on offer was good. Sadly, I wouldn't return as I think there must be better in the area.

Room Tip: Go for a superior room if you can - larger room and better terraces/balcony
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mayfair999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this review, February 11, 2014
Dear Guest,

Thank you very much for your opinion.

I´m sorry to read that you will not be returning to our hotel in the future, which I regret. I hope that the level of service and staff atention has been up to your expectations though.

If you ever change your mind we will be pleased to welcome you again.

Warmest regards,

Esteban Sedano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 9, 2014

Stayed last week in January, we were not notified of the ongoing building works to the Hard Rock Cafe but its was not too much of disturbance to us. Building works started after we had woken & had breakfast & building works finished at sunset. Our room was clean, well maintained, air con worked well, ample clean towels,complementary shampoo & soap. Many English TV channels, the maid service was excellent. Plenty of items to choose at breakfast, we will return to this hotel again.

Room Tip: Upper floors are quieter
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this review, February 9, 2014
Dear Guest,

Thank you very much for your opinion.

I´m pleased to know of your satisfaction and I hope to have the chance to welcome you again soon.

Do not hesitate to visit our web page if you wish any information for future stays ( prices, availability, special offers). You can also send us your requests and we will do our best to meet them.

Kindest regards,

Esteban Sedano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lytham St Anne's, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 8, 2014

We have just returned from 2 weeks at the Cleopatra Palace
A dissapointment was over running work on the Hard Rock cafe after severe Dec weather however Eva in customer services, indeed ALL the staff and their helpful and enthusiastic attitude made it for us. The Hotel like many of the era is impressive and yes in areas also could do with a refurb however overall what matters is excellent and makes it a very friendly and relaxing hotel and we shall defiantly rerun in 2015.

Room Tip: Keep away from the rooms adjacent Hard Rock Cafe until works completed unless you like Rock N Roll o...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stevenrees01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this review, February 9, 2014
Dear Guest,

Thank you very much for your positive review.

As you have mentioned we are now finishing the repairing works after the heavy storm of December and hopefully everything will be back to normal soon.

I´m glad to read that the attitude of our staff has been key to contribute to the quality of your holidays and I will personally pass your congratulations to the persons you have mentioned.

Nothing could please us more than welcoming you again in the future. Do not hesitate to visit our web page for any information about prices or availability.

Warmest regards,

Esteban Sedano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cleopatra Palace Hotel

Property: Cleopatra Palace Hotel
Address: Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Family Hotel in Playa de las Americas
#6 On the Beach Hotel in Playa de las Americas
#7 Spa Hotel in Playa de las Americas
#9 Romantic Hotel in Playa de las Americas
#11 Luxury Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cleopatra Palace Hotel 4*
Number of rooms: 431
Official Description (provided by the hotel):
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility. ... more   less 
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Also Known As:
Cleopatra Hotel Tenerife
Hotel Cleopatra Palace
Cleopatra Palace Tenerife
Cleopatra Palace Hotel Tenerife/Playa De Las Americas

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