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“Another fantastic stay”

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Cleopatra Palace Hotel
A Holiday Lettings verified reviewer
Ashbourne, United Kingdom
7041
Reviewed July 24, 2013

Room Tip: Pool view on the third floor
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  • Stayed: July 2013, traveled with friends
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2  Thank A Holiday Lettings verified reviewer
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded August 14, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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1,778 - 1,784 of 3,136 reviews

Reviewed July 20, 2013

Returned from a fantastic week at the cleopatra palace , from the moment we arrived the staff were first class , I had emailed a week before we were due to arrive and ask for a sunny balcony and that's what we had , we had a lovely room with a plunge pool well worth the extra money, we went beach in the mornings and returned to are room in the afternoon and sunbathed and cooled off in the pool. ,heaven ,peace and quiet and relaxing. The hotel is right by all the shops and restaurants we will return to this hotel it was first class.

  • Stayed: July 2013, traveled as a couple
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3  Thank Alison1967-13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded August 13, 2013

Dear Alison1967,

Thank you very much for sharing your kind comments on Tripadvisor.

I´m most pleased to know of your satisfaction and I hope to have the chance to welcome you again soon.

We will be more than happy to assist you on your next booking. Do not hesitate to enter our web page for any enquiry.

Bes regards,

Esteban Sedano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2013

just come back from the cleopatra we went for a 25th wedding anniversary arrived at 23 00hrs,,and was greeted with a glass of bubble.we were given a sea view on the ground floor,which was lovely and less than a 1 minute walk, the following day we got up for breakfast and there was everything you could wish for, we then spent the morning around the pool and on returning back to the room we were greeted with candles in the room and the bathroom also the bed was made up with cousions and towels were made into swans and hearts its was a lovely surprise..the rooms were fine and cleaned everyday.the staff were friendly and very helpful nothing to much trouble.
the hotel do a festival on monday nights for £25 were the staff put on a show and then a all you can eat and drink party afterwards until 10 30 when you get fireworks and disco but then you pay for your drink well worth the money,
just a word of warning for the management think you need to keep an eye on all the people that are at the party with no bands on meaning they have sneaked in for free.
if i had anything to complain about it would be everyone reserving sunbeds and not actually coming to sit on them till after dinner,
and maybe just to put a fue signs up showing you were everything is,
would most definitely return without a doubt ,great hotel great staff and a great relaxed holiday,
thanks,

  • Stayed: July 2013, traveled as a couple
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2  Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded August 13, 2013

Dear Robert H,

Thank you very much for your detailed and positive report.

I´m glad to know of your satisfaction and I hope to ahve the chance to continue offering you the best of us in future stays.

I also celebrate that you have enjoyed our Summer Night Festival, with a show created and performed by members of our staff. I will take good note of your suggestions regarding the access control to the party. Thank you very much.

I will also reinforce the pool rules to ensure that no one is reserving sun beds that will not be used. Please, excuse the inconveniencies this might have caused you.

Nothing could please us more than welcoming you again in the future. Do not hesitate to contact us for sny special request, we will be happy to assist you.

Warmest regards,

Esteban Sedano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2013

We have just booked to go back to the Cleopatra Palace in September this year after spending a fantastic fortnight there last year. We've holidayed in Tenerife a lot in the last few years and had decided we'd go elsewhere this year, but honestly, we couldn't pick anywhere that we thought we'd enjoy as much as the Cleopatra Palace, so roll on September. Everything lived up to our expectations last year, from the chilled cava on arrival, to the free upgraded room because we booked on the hotel's own website, to the very helpful, friendly and attentive staff, to the spacious and comfortable sea view room, the luxurious surroundings, and the well stocked and varied breakfast buffet - we couldn't fault it so why go anywhere else ???

  • Stayed: August 2012, traveled as a couple
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2  Thank Audrey1109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded August 13, 2013

Dear Audrey1109,

Thank you very much for sharing on Tripadvisor your generous feedback.

I´m really happy to know that you have enjoyed your recent stay and hope the next one is as memorable as this one.

We will be glad to assist you on your next reservation. Do not hesitate to make any enquiry through our web page.

Warmest regards,

Esteban Sedano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2013

Cleopatra Palace Hotel
This is our 6th year to stay here, arrived end of June, into early July. My sister and I go for a chill-out break and it is just superb. We had a wonderful time again this year. This hotel and its staff are exceptional. All the staff are extremely professional and do their best to facilitate requests, deal with any query promptly and with no fuss or bother. Live Piano music in the mornings in the Lobby and again in the evenings in the bar. Had a few cocktails each evening and delighted to say the bar area filled up nicely. We were on bed & breakfast basis and the breakfasts were varied and delicious. We both highly recommend this hotel for all types.

  • Stayed: June 2013, traveled with friends
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4  Thank pwhvirgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded July 19, 2013

Dear Pwhvirgo,

Thank you very much for sharing your positive feedback her on tripadvisor.

Your satisfaction is our satisfaction and I am really pleased to know that you have found our services, facilities and staff up to your expectations.

I would also like to take the chance to thank you for your extraordinary loyalty during the latest years, much appreciated.

Nothing could please us more than welcoming you again soon. Do not hesitate to contact us through our web page for any enquiry.

Best regards,

Esteban Sedano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2013

Stayed here again from the 15th to 29th June. As always we had a great time. Were upgraded to a suite which was gorgeous. Cannot fault this hotel. Great value for money, staff who cannot do enough for you, any little issues were dealt with immediately. We were on bed & breakfast basis and the breakfasts were varied and delicious. Would highly recommend this hotel for all types. We had a 14 year old with us so we used the pool next door in the Med Palace so that he could use the football pitch. Will definitely be back

  • Stayed: June 2013, traveled with family
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5  Thank lbfDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded July 16, 2013

Dear ibfDublin,

Thank you very much for sharing here your positive comments about your recent stay.

I´m very happy to know that you have enjoyed most aspects of our service and facilities.

As you have mentioned, being a guest at the Cleopatra Palace allowes you to make use of the Mediterranean Palace facilities at no extra cost, so that your children can enjoy the entertainment there.

We will be more than pleased to welcome you again whenever you wish to return. Do not hesitate to make any request, we´ll do our best to please you.

Warmest regards,

Esteban Sedano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2013

My husband and I spent an excellent week in Tenerife in January this year. On arriving at the hotel we were offered a cold drink and a towel, which was much appreciated. We were shown to our room which was of a high standard and very clean.

Breakfast included everything you could possibly want, champagne, smoked salmon, cereal, yogurts, cheese bread, pastries you name it and it was there.

Across the road from the hotel were numerous restaurants serving anything you could wish for, Chinese, Indian, Italian, Steak Houses etc. You didn't have to walk very far to have an excellent meal if you weren't dining in the hotel itself.

The staff were all extremely helpful and courteous and we would love to return.

  • Stayed: January 2013, traveled as a couple
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1  Thank lesleyrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, Director General at Cleopatra Palace Hotel, responded to this reviewResponded July 15, 2013

Dear Lesleyrunner,

Thank you very much for your precise report about your holidays with us.

Of course we undertand that after a long trip to Tenerife our guests would appreciate being greeted a warm welcome. Offering a glass of cava or a soft drink is the least we could do.

Also, we know how improtant it is to start the day with a complete and relaxing breakfast. This is the reason why we take special care of this time of the day and I´m glad to read that you have enjoyed the benefits of our service.

To top this, I´m produ to say that our staff shows a unique and warm attitude that helps us completing a quality service.

We hope to have soon the pelasure of your company. Do not hesitate to make any request you might have for your next stay. We´ll be happy to assist you.

Best regards,

Esteban Sedano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cleopatra Palace Hotel

Address: Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Family Hotel in Playa de las Americas
#6 On the Beach Hotel in Playa de las Americas
#7 Spa Hotel in Playa de las Americas
#9 Romantic Hotel in Playa de las Americas
#11 Luxury Hotel in Playa de las Americas
Price Range: $150 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cleopatra Palace Hotel 4*
Number of rooms: 431
Official Description (provided by the hotel):
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility. ... more   less 
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Also Known As:
Cleopatra Hotel Tenerife
Hotel Cleopatra Palace
Cleopatra Palace Tenerife
Cleopatra Palace Hotel Tenerife/Playa De Las Americas

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