We have just returned from this hotel, we stayed for 1 week in a family room, (interconnecting rooms). The location was amazing and the staff very good, however, I do not think that the hotel itself warrants the 4* status or such acclaim from other reviewers. I shall start with the positives.
Fabulous location, very secure (24 hour security) right on the oceanfront.
Friendly check in with a free Sea View upgrade as it was a special occasion (we requested this)
Glass of Cava on arrival, bags taken directly to our room
Free entry to the staff musical in the theatre opposite (fab talent and great fun)
Lovely pool area with cocktail bar and Jacuzzi, towels require a 15 euro deposit per person
The black out curtains were a must in the hot weather and great for a short lie in
The lady who worked in both the pool bar and piano bar was beyond friendly and amazing with customers, she is an asset to this establishment
Rooms cleaned most days with fresh towels
Access to The Med Palace and daily activities for all
Rooms very basic with little character for a 4* and for the price, E.G. fridge not working, poor Iron and very basis bathrooms, our rooms had small balconies with no loungers
Breakfast was not amazing at all, lots of cold food (eggs, bacon, german sausage etc, all very greasy and not very flavorful, they had Cava and a small bowl of caviar available as well as a selection of deli meats, Orange Juice and an omelette station.
I was put off breakfast most days because of the stressful experience of people pushing and cue jumping, I also witnessed many people stocking up on food to take away for their lunch, I felt this to be distasteful and rude, E.G. 1 "lady" ordered 18, yes, 18 slices of meat from the Deli and took a whole loaf and bottle of Cava with her which was obviously for later. There was also a lot of waste at each table, with many plates full or half full, such a shame when some people have no food to eat in parts of the world, this put me off breakfast completely.
It was virtually impossible to get a sun longer in a good location as people hogged them daily, even if you got up early, they were all taken, we had to go to The Med Palace on several occasions to sun bathe.
The sea view was a nice touch, but I wouldn't pay the extra for it as you are so close to the beach
The cocktails were well made, but they had no Cherry Brandy on 3 consecutive days for my cocktail and they also had no burgers available, the menu was Very limited
Reception was always busy and to make an enquiry, you had to wait for ages.
The Spa was very expensive also
The holiday was great fun, but for the price and experience we had, I would not return to the Cleopatra Palace as its overrated in my opinion, (my family shared this opinion too) there are much more reasonably priced hotels and self catering Acc in the area.
I loved the location though as it is so central for everything.
For amazing food go to The Players Lounge in Los Christianos (such amazing for for an amzing price, great service, British Food on the menu, British managed and owned)
For a great night out head to Dreamers bar around the corner from the red Lion, Angela teh host is amazing and they have great drinks prices and karaoke and a show every night.
We also had dinner in the upmarket Chill Out at the arch in los Christianos and it was divine.
I hope you found this review helpful.
- Official Description (provided by the hotel):
- A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility. ... more less
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- Also Known As:
- Cleopatra Hotel Tenerife
- Hotel Cleopatra Palace
- Cleopatra Palace Tenerife
- Cleopatra Palace Hotel Tenerife/Playa De Las Americas