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All reviews exclusive lounge rooftop bar infinity pool romance room smart room nudist area noelia sur exclusive service guest experience half board bali beds breakfast and dinner on arrival jacuzzi bath standard room amazing hotel every night
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Reviewed November 12, 2017 via mobile

My partner and I stayed a week at Tigotan. We booked the basic standard room (not pool view) many months ago, lucky we did as the price had gone up at least 200 Euro for the same room by time of our visit.

First impressions - fantastic! Very clean reception area, very welcoming reception team. We did not receive the cava on arrival as mentioned in previous reviews but we really weren’t too concerned! We received the double bed and “not ground floor” room we had requested - thank you! Check in was prompt and informative.
The room was basic, but very clean. There is an unusual shortage of plug sockets, nothing near the bed to charge phones etc, we had to use the one in the bathroom! Initially this was disconcerting but when we settled in we realised it really wasn’t much of a big deal - we were on a chilled, romantic holiday!
The hotel itself is incredible; white, bright and spotless! Even the smell of the reception area is exquisite! The staff are very attentive; we spent a lot of time at the hotel bars as we felt little need to go elsewhere for a drink, the bar staff got to know us fairly quickly and could remember our room number and drinks order! Always service with a smile.
The food in the main buffet restaurant is a strong 8/10 - some nights even better! (Marks deducted purely for my fussiness!). Plenty of variety at breakfast and dinner, thanks to this I came home a stone heavier!
My only suggestion is an all inclusive option; there is an exclusive package where you can help yourself to drinks between a certain time in a certain area - but this area is out of reach of the best sunbathing spots and as far as I’m aware you need to consume the drinks in that area, bit of a disadvantage as most people would rather spend their time outside!
Would definitely return to Tigotan on next visit to Tenerife. Thanks for the wonderful hospitality!

Stayed: November 2017, traveled as a couple
3  Thank julsmc86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CalidadDreamplace, Director de Relaciones con Clientes at Tigotan Lovers & Friends Playa de las Americas, responded to this reviewResponded November 29, 2017

Dear julsmc86,

From the entire team of Tigotan, we truly appreciate that you took part of your time to share your positive opinion about our hotel here with us in TripAdvisor. It is a pleasure for us to know that you had a nice holiday!

We are so happy you your enjoyed your vacation from the beginning until the end. Like you said, our reception staff tries to help everyone as fast as possible. Anyway, we would like to apologize that you did not get the glass of cava!

Furthermore, we are glad that you liked the room you stayed in. All our rooms provide anything our guests may need during their holiday, including a balcony and lot of amenitites in the bathroom. It is a pleasure to know that you could enjoy both the room and installations all around the hotel.

We would like to thank you all the nice positive words about our bar personnel, kitchen staff and housekeeping team. They will definitely appreciate your comments and will keep up with the good work and attitude.

Thank you for trusting Tigotan as your final holiday destination. We hope to see you again soon!

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2017 via mobile

Stayed here for a week at the beginning of November.
Check in was good, bubbly was welcome. I had emailed beforehand as they don’t take payment up front which made me question whether my booking was good. It was and I was worrying over nothing. We had an exclusive half board which gave us a suite with sofa ( that we never sat on) a jacuzzi ( that we used twice - be careful because the suction on the jacuzzi gave a mark like a love bite - it was seriously vicious!).
I have to admit being a little disappointed that we had no sun beds on our balcony like the other 5 rooms in this category. Same payment should be same facilities. We were in room 480 so be warned.
Your exclusive half board gets you 2 evening meals in the a la Carte restaurant. It was nice to be served rather than the buffet but the food was only so so. So don’t be swayed by this option. The good part of the exclusive is the lounge you have access to. This is open from 10.30 - 6.30 every day. You get unlimited access to top shelf spirits, soft drinks, beer and tea/ coffee. You are supplied with light lunch options like sardines, cheese, cold meat, salad and bread. Then around 3 they take all that away and replace with pastries. Sometimes there wasn’t a lot there but they worked hard to replace everything but not always successfully. The other perk is that if you are one of the lucky 5 or 6 to book in time ( first thing in the morning or you’ll be out of luck, you can reserve a couple of sun beds on the sun deck by the infinity pools on the rooftop. This is a dog fight but not as much as those on the ground at 9 in the morning. If you have the opportunity watch them go to get their sun beds. It made me laugh every morning, funny as you like!
We hired the Balinese beds on the rooftop a couple of times but at €150 a day you need to get your moneys worth. You get the bed and €150 of food and drink so essentially the bed is free if you can eat and drink enough. We tried believe me. What they didn’t tell us until the end of the second session was that if are still in credit after 6.30 they will let you carry that credit through to the evening for drinks at the Cafe del Mar in the evening, so essentially by not giving us this information we lost about €40 on the first day. That hurt the pocket a bit.
We had a great week but I’m not sure that we would return and if we did I think we would have a basic room and upgrade on site which I heard is only €35 per person per day if you do it when you get to the hotel. Alternatively book the Balinese for the whole week with all your food and drink included the difference is €480 so think long and hard.
The rooms are all good, the staff are lovely , attentive and cheery, it’s a long time since I’ve come across such helpful staff.
Have a great time.
There are some things like loose fittings, paint on windows and stuff that should be sorted but nothing that stopped us having a great relaxing week.
Do not be misled by the name of the hotel, there is a superb mixture of ages and nationalities that blend well together.
Have a great holiday.

Stayed: November 2017, traveled as a couple
2  Thank roleb5856
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CalidadDreamplace, Director de Relaciones con Clientes at Tigotan Lovers & Friends Playa de las Americas, responded to this reviewResponded November 19, 2017

Dear roleb5856,

Thank you so much for sharing you experiences about our Tigotan hotel with us and other users on TripAdvisor. We appreciate your honest and detailed opinion.

To start with, we are glad you had a smooth and fast check in, where you were welcomed with a delicious glass of champagne. Thank you as well for al the nice and positive words about our staff, they truly appreciate that since all our team is working very hard to make every guest feel happy and comfortable every day. We are glad we succeeded, words like these give us motivation to go on with what we are doing.

Furthermore, we are overjoyed to know you liked you spacious suite and the exclusive board you could benefit from. This type of regime includes unlimited access to the exclusive lounge, where as you said, snacks, pastries and drinks are provided during the day.

Thank you once again for taking the time to write this review, we are so glad to know you had a great week at Tigotan!

We hope to see you again in the near future.

Kind regards.

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Reviewed November 11, 2017 via mobile

Had a great week once again in this lovely friendly hotel.
Breakfast great with good choice of almost everything!
Evening meals again very good with a Good selection and therefore choice for everyone.
Pool area great, clean and lots of sun beds for everyone- we managed to get a very comfortable double one every day!
All staff are great and more than happy to help with anything!
Entertainment staff very friendly and talented and try very hard with their daily activities and encouraging and always make you smile when you see residents enjoying themselves even if you don't want to join in! Good shows & entertainment were put on too!
The hotel reception and pool area has been renovated since last year and it looks great!
The only downside for me was the music in the hall bar area in the evening. Although they said they try to change it regularly -The Dj was playing very up to date, almost night club type music, which was a shame because the average age of people must have been 40+! The bar area again was lovely and I'm sure more people would have stayed in there longer if more appropriate music was played!
However great hotel and I'm sure we will go again!

Stayed: November 2017, traveled as a couple
1  Thank Dollytops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CalidadDreamplace, Director de Relaciones con Clientes at Tigotan Lovers & Friends Playa de las Americas, responded to this reviewResponded November 14, 2017

Dear Dollytops,

Thank you very much for staying in Tigotan and for taking the time to review your experiences and sharing some highlights of your stay on TripAdvisor.

First of all, as for the food, our chefs will be happy to hear that you enjoyed everything that our restaurant has to offer. They prepare freshly made meats, fishes, omelettes and pasta at the live-cooking stations, but we also offer many other dishes and theme nights.

It is wonderful to read that our hotel installations and the pool area were lovely for you. It is full of Balinese beds, comfortable sun loungers and parasols for the ideal ambience to relax next to the fresh blue water.

Your comment about our staff and entertainment team makes us really happy as they all do their absolute best each day for our guests. On the other hand, we are sorry that the music in the lobby bar was not what you were expecting. It is very important for us that our guests feel comfortable and that they enjoy every single time in our hotel, so we will forward you comments and suggestions.

From the entire team of Tigotan, thank you once again for your comments. It would be of a great satisfaction to see you again and provide you with another nice holiday in Tenerife.

With kind regards

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Reviewed November 10, 2017

Picked this hotel as its adults only and was cheaper than the other 4* hotels in the area. We had stayed in this hotel many years ago so knew the area very well. On arrival I needed help with the safe in my room, the air con, fridge etc and they sent a maintenance man to help out. They gave us a bowl of fruit and champagne and chocs to welcome us. The room was a strange shape so there is not much room between the bed and dressing table, I think the furniture could be arranged better in the room, there were also no soft seats to sit on in the room. I think the balcony furniture needs to be upgraded white plastic furniture is so cheap. The aircon is not very good they really need to upgrade this. The bathroom was good and shampoo, showergel, soap and conditioner were provided.The food was excellent, we were half board so this meant just breakfast and lunch in the buffet restaurant. The choice of food available was very good. All the staff are so helpful. The sunbeds were great, never a problem getting one and there were bali beds which everyone could use. Great pool towels, thick and heavy. The pool on the roof is an excellent spot, great views and so peaceful. Cafe del mar is a lovely tranquil area, the cocktails are 9 euros. We really enjoyed our stay and will be back.

  • Stayed: October 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank CBear64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CalidadDreamplace, Director de Relaciones con Clientes at Tigotan Lovers & Friends Playa de las Americas, responded to this reviewResponded November 14, 2017

Dear CBear64,

On behalf of Tigotan, would like to thank you for taking your time and sharing your outstanding comment with us on TripAdvisor. Comments like yours help us indeed to keep up the good work.

First of all, we are glad that you were satisfied with our only-adult system, that way our guests can find the silence they deserve and can relax without any interference.

Moreover, we are sorry for the inconveniences you had with your room, but we appreciate that you mentioned it to our staff so that they could find a quick solution for you. We hope you enjoyed the bowl of fruit and champagne as much as the chocolates!

We are also proud to know that you enjoyed the culinary offer in our restaurants since our kitchen team tries to provide every day a plenty of choice so that our guests can try new meals. Furthermore, we really appreciate your excellent comment about our staff. They all work very hard and do their absolute best to provide the great holiday our guests deserve.

Regarding the rooftop, where our Infinity pool can be found, we are cheerful that you were impressed by the incredible views over Playa de las Américas and enjoyed our rooftop bar Café del Mar.

Finally, we are delighted to know that you would like to repeat your wonderful experience at Tigotan and we cannot wait to welcome you back in the future.

With kind regards

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Reviewed November 9, 2017 via mobile

Just Spectacular with a warm and friendly greeting and a couple of glasses of bubbly on arrival. Everything was Very Very Clean with a relaxed but highly attentive service.

The facilities were just perfect. Having stayed in Tenerife many times before I can’t believe we have not been to this gem of a hotel!

We usually avoid the highly predictable hotel food you tend to get and eat out .... But based purely on previous reviews we opted for half board. I am a very fussy eater and all I can say is WOW and WELL DONE, TIGOTAN.

The food was out of this world from champagne breakfasts and caviar, to Sushi, Steaks, Chinese and much more!

You have restored my faith in hotel food again.... a very well done Chefs! The presentation and the tastes were Spectacular!!

We celebrated my husbands 50th Birthday and also enjoyed a complimentary bottle of champagne, thank you so much.

Would we return .... most definitely and would we recommend it, yes we already have!

A Big Well Done...... Someone’s got it right for a change.... 11 out of 10!!!!

Stayed: November 2017, traveled as a couple
3  Thank 644sandrac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CalidadDreamplace, Director de Relaciones con Clientes at Tigotan Lovers & Friends Playa de las Americas, responded to this reviewResponded November 19, 2017

Dear 644sandrac,

Thank you for sharing your fantastic feedback about our Tigotan hotel on TripAdvisor and for choosing us for such an important ocassion as a 50th birthday! Your positive comment is a great motivation for us!

We are so happy to hear that you had a nice welcome to the hotel with a delicious glass of champagne. Your comment about our staff makes us really happy as we all do our absolute best each day for our guests to leave without wishes from the very first moment.

Furthermore, we are also overjoyed to know that you liked the gastronomic offer in our restaurant since our chefs prepare a wide range of dishes for the local and international cuisine, as weel ad theme nights and fresh products in the live cooking stations. It is a pleasure to know that we could help in restoring your faith in hotel food!

We hope to see you again in the near future. It was a pleasure to have you as guest in Tigotan!

Best regards

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