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All reviews exclusive lounge rooftop bar infinity pool romance room smart room nudist area exclusive service guest experience noelia sur half board bali beds breakfast and dinner on arrival turkish bath standard room lovely hotel a la carte restaurant
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Reviewed November 11, 2017 via mobile

Had a great week once again in this lovely friendly hotel.
Breakfast great with good choice of almost everything!
Evening meals again very good with a Good selection and therefore choice for everyone.
Pool area great, clean and lots of sun beds for everyone- we managed to get a very comfortable double one every day!
All staff are great and more than happy to help with anything!
Entertainment staff very friendly and talented and try very hard with their daily activities and encouraging and always make you smile when you see residents enjoying themselves even if you don't want to join in! Good shows & entertainment were put on too!
The hotel reception and pool area has been renovated since last year and it looks great!
The only downside for me was the music in the hall bar area in the evening. Although they said they try to change it regularly -The Dj was playing very up to date, almost night club type music, which was a shame because the average age of people must have been 40+! The bar area again was lovely and I'm sure more people would have stayed in there longer if more appropriate music was played!
However great hotel and I'm sure we will go again!

Stayed: November 2017, traveled as a couple
1  Thank Dollytops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CalidadDreamplace, Director de Relaciones con Clientes at Tigotan Lovers & Friends Playa de las Americas, responded to this reviewResponded November 14, 2017

Dear Dollytops,

Thank you very much for staying in Tigotan and for taking the time to review your experiences and sharing some highlights of your stay on TripAdvisor.

First of all, as for the food, our chefs will be happy to hear that you enjoyed everything that our restaurant has to offer. They prepare freshly made meats, fishes, omelettes and pasta at the live-cooking stations, but we also offer many other dishes and theme nights.

It is wonderful to read that our hotel installations and the pool area were lovely for you. It is full of Balinese beds, comfortable sun loungers and parasols for the ideal ambience to relax next to the fresh blue water.

Your comment about our staff and entertainment team makes us really happy as they all do their absolute best each day for our guests. On the other hand, we are sorry that the music in the lobby bar was not what you were expecting. It is very important for us that our guests feel comfortable and that they enjoy every single time in our hotel, so we will forward you comments and suggestions.

From the entire team of Tigotan, thank you once again for your comments. It would be of a great satisfaction to see you again and provide you with another nice holiday in Tenerife.

With kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2017

Picked this hotel as its adults only and was cheaper than the other 4* hotels in the area. We had stayed in this hotel many years ago so knew the area very well. On arrival I needed help with the safe in my room, the air con, fridge etc and they sent a maintenance man to help out. They gave us a bowl of fruit and champagne and chocs to welcome us. The room was a strange shape so there is not much room between the bed and dressing table, I think the furniture could be arranged better in the room, there were also no soft seats to sit on in the room. I think the balcony furniture needs to be upgraded white plastic furniture is so cheap. The aircon is not very good they really need to upgrade this. The bathroom was good and shampoo, showergel, soap and conditioner were provided.The food was excellent, we were half board so this meant just breakfast and lunch in the buffet restaurant. The choice of food available was very good. All the staff are so helpful. The sunbeds were great, never a problem getting one and there were bali beds which everyone could use. Great pool towels, thick and heavy. The pool on the roof is an excellent spot, great views and so peaceful. Cafe del mar is a lovely tranquil area, the cocktails are 9 euros. We really enjoyed our stay and will be back.

  • Stayed: October 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank CBear64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CalidadDreamplace, Director de Relaciones con Clientes at Tigotan Lovers & Friends Playa de las Americas, responded to this reviewResponded November 14, 2017

Dear CBear64,

On behalf of Tigotan, would like to thank you for taking your time and sharing your outstanding comment with us on TripAdvisor. Comments like yours help us indeed to keep up the good work.

First of all, we are glad that you were satisfied with our only-adult system, that way our guests can find the silence they deserve and can relax without any interference.

Moreover, we are sorry for the inconveniences you had with your room, but we appreciate that you mentioned it to our staff so that they could find a quick solution for you. We hope you enjoyed the bowl of fruit and champagne as much as the chocolates!

We are also proud to know that you enjoyed the culinary offer in our restaurants since our kitchen team tries to provide every day a plenty of choice so that our guests can try new meals. Furthermore, we really appreciate your excellent comment about our staff. They all work very hard and do their absolute best to provide the great holiday our guests deserve.

Regarding the rooftop, where our Infinity pool can be found, we are cheerful that you were impressed by the incredible views over Playa de las Américas and enjoyed our rooftop bar Café del Mar.

Finally, we are delighted to know that you would like to repeat your wonderful experience at Tigotan and we cannot wait to welcome you back in the future.

With kind regards

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Reviewed November 9, 2017 via mobile

Just Spectacular with a warm and friendly greeting and a couple of glasses of bubbly on arrival. Everything was Very Very Clean with a relaxed but highly attentive service.

The facilities were just perfect. Having stayed in Tenerife many times before I can’t believe we have not been to this gem of a hotel!

We usually avoid the highly predictable hotel food you tend to get and eat out .... But based purely on previous reviews we opted for half board. I am a very fussy eater and all I can say is WOW and WELL DONE, TIGOTAN.

The food was out of this world from champagne breakfasts and caviar, to Sushi, Steaks, Chinese and much more!

You have restored my faith in hotel food again.... a very well done Chefs! The presentation and the tastes were Spectacular!!

We celebrated my husbands 50th Birthday and also enjoyed a complimentary bottle of champagne, thank you so much.

Would we return .... most definitely and would we recommend it, yes we already have!

A Big Well Done...... Someone’s got it right for a change.... 11 out of 10!!!!

Stayed: November 2017, traveled as a couple
3  Thank 644sandrac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CalidadDreamplace, Director de Relaciones con Clientes at Tigotan Lovers & Friends Playa de las Americas, responded to this reviewResponded November 19, 2017

Dear 644sandrac,

Thank you for sharing your fantastic feedback about our Tigotan hotel on TripAdvisor and for choosing us for such an important ocassion as a 50th birthday! Your positive comment is a great motivation for us!

We are so happy to hear that you had a nice welcome to the hotel with a delicious glass of champagne. Your comment about our staff makes us really happy as we all do our absolute best each day for our guests to leave without wishes from the very first moment.

Furthermore, we are also overjoyed to know that you liked the gastronomic offer in our restaurant since our chefs prepare a wide range of dishes for the local and international cuisine, as weel ad theme nights and fresh products in the live cooking stations. It is a pleasure to know that we could help in restoring your faith in hotel food!

We hope to see you again in the near future. It was a pleasure to have you as guest in Tigotan!

Best regards

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Reviewed November 9, 2017 via mobile

Absolutely fantastic holiday. To find fault would just be nit picking. From the moment we arrived to our final check out everything was so easy and relaxed. The staff were so friendly and helpful. The food was really good. The room was clean and well looked after.
The hotel facilities were spotless and beautifully maintained. We were there for Halloween and the entertainment team put on a 4 day party as well as the normal full entertainment schedule. Loads of sunbeds, pools towels, all the usual facilities plus great views from the roof top bar area. Absolutely loved this hotel. I may occasionally recommend somewhere but it's rare to say we'd return as we like to move around and enjoy variety, this hotel I can certainly see a return visit.

Stayed: November 2017, traveled as a couple
2  Thank Tussox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CalidadDreamplace, Director de Relaciones con Clientes at Tigotan Lovers & Friends Playa de las Americas, responded to this reviewResponded November 15, 2017

Dear Tussox,

Thank you for writing this review and sharing your positive opinion about our Tigotan hotel on TripAdvisor.

A big thank you for all the positive words about our friendly staff, food and entertainment. We definitely appreciate that.

We are looking forward to seeing you soon at Tigotan!

Kind regards

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Reviewed November 8, 2017 via mobile

This was our 3rd visit this year! Favourite hotel in Tenerife! The hotel offers everything - friendly staff, great food, spotlessly clean and good entertainment each day! There is a gym, spa and hairdressers too! Plenty of sun beds around pool area as well as on the roof terrace! There is the option to use their 'Exclusive Lounge' offering snacks and full drinks menu throughout the day. Didn't use it this time as we like to venture to the beaches but ideal if you do not wish to move out of the hotel! With perfect weather all year round we've already booked to return next year!!

Stayed: November 2017, traveled as a couple
1  Thank WelshLady1709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CalidadDreamplace, Director de Relaciones con Clientes at Tigotan Lovers & Friends Playa de las Americas, responded to this reviewResponded November 15, 2017

Dear WelshLady1709,

Thank you for sharing your great experience in our Tigotan hotel on TripAdvisor. Comments like these give us motivation to keep up with the good work!

We are glad you enjoyed your vacation in our hotel thanks to the great service provided by our friendly and kind staff. You can assume that they are working very hard in every department in order to offer the best service possible for our guests.

Moreover, it is a pleasure to read that you appreciated the gastronomic offer since our chefs do their best to propose the best variety and quality dishes so that our customers can make the most of their holiday.

Thank you so much for choosing our hotel again for your next holiday. We can not wait to welcoming you again next year at Tigotan!

Best regards.

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