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“hotel Bitacora”

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Spring Hotel Bitacora
Certificate of Excellence
GreenLeadersSilver level
Reviewed September 1, 2007

Hi we got back from the Bitacora on the 24th August after having spent two weeks there.we have two small children and i have tosay we had a fantastic time !!!!!! food was really good ,loads of choice and always replaced when containers became empty.staff always helpful and friendly .Rooms were a bit dated but are clean and well looked after, a family of four are quite comfortable.
WORST point ,yes is the sunbed scram that takes place from about 7.15 untill 8 when they are unlocked. we have small children so we wanted to be right by the pool side so it is something you just have to do.
Hotel is in a great location and the evening entertainment was enough for us you are waited on by the bar staff so you don`t even have get up from your chair.`
We loved it here would i return DEFFO !!!!!

  • Stayed: August 2007, traveled with family
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1  Thank Dory2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded September 18, 2013

Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,043 - 3,049 of 3,623 reviews

Reviewed September 1, 2007

Just returned from another 2 week stay at the Bitacora (17 August - 31 August) - this being our 2nd visit here, having enjoyed it so much last year.

What surpried me was the number of familiar faces from the previous year, no doubt it was'nt just ourselves that rated this hotel so highly.

Our 3 sons (Aged 12,11 & 7) loved every minute of our stay here - the pool area, day-time activities and evening entertainment are all excellent. The meals are also very good, with the dining area run very efficiently.Staff are all very friendly and go a long way to creating the good atmosphere in the Hotel.

Another good point is the location - we tend to head towards the Los Christianos area - but the nightlife of Las Americas is also a stones throw away. The beach at Playa La Vista us also no more than a ten minute walk.

We plan to return again in August 2009, hopefully by then the bedrooms will have been updated. This is not a complaint as they were spotless - but it is obvious that they are starting to feel their age.

Anyone who has booked this place and is reading this report can rest at ease - you will really enjoy your stay here.

  • Stayed: August 2007, traveled with family
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2  Thank RMCWorkington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded September 18, 2013

Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2007

Had a great stay again at this hotel, things to be aware of is the sunbed situation this is far the worst hotel i have stayed at where this is the case, food ok rooms clean but now looking a little tired

  • Stayed: August 2007, traveled with family
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2  Thank tastyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Recepción at Spring Hotel Bitacora, responded to this reviewResponded September 18, 2013

Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2007

Me, my wife and 6yr old daughter stayed at the Bitacora from 17th August 2007 for 2 weeks. Before booking we studied the reviews in depth. I wish to add the hotel is very clean, there appears to be cleaners everywhere, however I think the maid could have cleaned our room alittle better but all in all it was satisfactory. The food was excellent and I never missed a breakfast, putting the alarm on especially. Before travelling we emailed the hotel and upgraded to a superior room which was worth doing. Also, we stayed in the sister hotel the Vulcano about 8 yrs ago therefore applied for a Springs card which gives you a 15% discount on all purchases. You need to apply and receive the discount card before travelling. We saved about 100 euro from our final bill. The bar prices within the hotel is about the same as local bars, a pint of beer 270 euro's. The entertainment is very good and worth staying in the hotel to watch. My daughter loved the kids club, which consists of a mini disco from 8.30pm - 9.15pm each night, followed by a movie. On a couple of occassions we ate in the sister hotel the Vulcano, we you can swap meals between hotels. We also swapped our evening meal for a lunch, which is worth doing if you fancy a meal out at a local restaurant in the evening. We visited the Loro Park North of the island which was excellent, we booked a packed lunch from the hotelfor this trip !!! The location of this hotel is good. I've seen a few comments about the sunbed situation, I agree the first week was extremely busy and I needed to get up at 8.00am each morning to put towels on beds, I think this is a general problem throughout europe. We stayed the last 2 weeks of the english school holidays, as I was saying the first week was busy but by the second week most kids had gone home and the hotel was relatively quiet, I didnt need to get up to reserve a sunbed ! I would definately book the last 2 weeks of the kids holidays again. I would definately stay at this hotel again. If I was travelling without children I'd stay at the Vulcano which is more adult friendly. Upon finishing this review, I really would like to stress how polite and friendly the hotel staff are, 100% positive feedback for them !!!

  • Stayed: August 2007, traveled with family
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2  Thank DurhamEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded September 18, 2013

Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2007

Just back from 2 weeks here and can't wait to go back again. This was, by far, the best hotel we have ever stayed in. The food was excellent, the service was the same and the staff were brilliant with our 2 kids. Always carrying on with them or just passing a friendly smile. For those that have booked here and are concerned about most of the reviews putting them off regarding the pool situation, forget about it. These people are talking nonsense. Yes, like any circumstance, if you want a "ring-side seat" go early but we went down after breakfast (around 9.30) and there were still approx 50 loungers left. We preferred taking them to the grass as it was literally 5 steps from the poolside, but gave you much more room to manouvre as the sun moved and meant you didn't get splashed every time a kid jumped in. Someone mentioned in a review about the food being repetitive??? We were there 14 days and I never had the same meal twice so again, nonsense. Some other guest mentioned in a review about the hotel being a haven for Scottish and Irish Council estate residents. Get over yourself whoever you are!!! Anybody that we met were just decent people enjoying their hoilday and weren't there to ridicule everyone else. Vist this hotel. You will not be disappointed and If you are then you would be best to stay at home and not go on holiday.

  • Stayed: August 2007, traveled with family
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5  Thank Bill1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Recepción at Spring Hotel Bitacora, responded to this reviewResponded September 18, 2013

Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2007

We stayed at the bitacora for 2 weeks after been there before 6 years ago and loved it! We arrived there in the middle of the night and the staff were extremely helpful and friendly! the rooms were an okay size and there was enough for a family of four however we found that the beds were not that comfortable. the rooms however the rooms are seriously outdated. the minibar was not deer. the pool is a good size although very popular. you have to get beds around 7 am if you want to get good seats. there is a lilo pool and a water slide pool too. There is quite alot of children in the summer months. the bar staff and reception staff are extremely kind, funny and helpful and i think one of the best qualities of this hotel. the entertainment was not great and alot of people go out at night time anyway. the location was superb! not far from the safari shopping centre which is great and the parque santiago 3 complex. there is 2 superarkets across the road which is great for drinks and snacks. the food at this hotel is FABULOUS!! there is many different options of what to eat and then dinner area is lovely. once a week they have a themed dinner and you get your photo taken with staff in their tranditional costumes. there are daily activites for the kids including sports and a large ball area. this hotel is very clean although i seen a cricket in the toiliets which frighten the life out of me! i would reccomend this hotel.,

  • Stayed: August 2007, traveled with family
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4  Thank blonde_chic124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this reviewResponded September 18, 2013

Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2007

We stayed at the Bitacora for two weeks, this was our second visit in two years. We were all looking forward to returning after having a fantastic weeks holiday last year and moreso because we were staying for two weeks this year. All was great for the first week (except the shocking sunbed situation as per usual) however the second week was awful. Main problems being that there seemed to be a massive influx of guests most of which were very rude and arrogant. These idiots would put their sun loungers right at the entrance of the pools (both pools mind) making it very difficult to enter and exit the pool and yet they moaned when you dripped water on them when trying to get out, or you accidently splashed them whilst playing with your children. we were also so crammed in during the second week around the pool you couldnt even walk up and down some isles of sunbeds - getting to the loo was a joke and so was trying to get food or drinks back to your sunbed! The resturant became a disgusting feeding frenzy, people would push and shove you out of the way so that they could get the last chip or bit of icecream, and if you took time choosing your food you'd get tutted at! I dont think that i will ever return after this years experience or even stay in a hotel ever again (especially half board) we paid an absolute fortune to go to the Bitacora and i feel really disapointed!! Please dont let me put you off going there though, the staff are really friendly and responded very quickly when our 2 year old locked us all out on the balcony on the 5th floor!!!! (thanks to the lovely lady who raised the alarm you are wonderful - i still cry now when i think of what happened!!) The hotel is very clean but dated (it could do with a major re-vamp) the superior rooms have lovely views we could see both the pool and the sea. The food is bland and repetative but there is a great choice for all. Its location is great - far enough away from veronicas if you dont want the noise but close enough to walk to for a night out. The Parque la pas is a great little strip with lots of bars (english irish scottish) and two chinese resturants great for a night out and lots of entertainment! The only downside is the continual pestering from the chinese women selling 'cheapo flashing tat' that stops working the next day. if you have children BEWARE they are relentless (the same woman came back to us every two minutes despite being told no thank-you and we were trying to eat our meal, even my children started to say no thanks!!!!! The lucky-lucky men also hound you but at least you can have a laugh with them. Try and see Los Christianos if you can its like a different world its much more spanish and traditional than Las Americas and if you dont want to get harrased by the chinese woman go to the bars in front of Los Vistas beach at night the view is beautiful and you can watch the sunset - i would recommend Players Lounge (stairs are a bit steep though) they have some lovely cocktails named after players wives - two for 6 euros - a bargain!

  • Stayed: August 2007, traveled with family
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5  Thank melsasmadasahatter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones con Clientes at Spring Hotel Bitacora, responded to this reviewResponded September 16, 2013

Thank you for taking the time to post your review of our Bitacora Hotel on Tripadvisor. Naturally, I am disappointed to learn of you rating your stay so poorly... All of us here at Bitacora are very proud of the number of positive contributions that our guests left for us and I am sorry that you did not feel the same way. Nevertheless I would like to thank you for highlighting the parts that you enjoyed .

We will take note of your complaint into consideration in order to keep improving our service

We appreciate the time dedicated to share your impression of our hotel and apologize once again for the inconveniences you may have experienced

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Spring Hotel Bitacora

Address: C/ California, 1, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
#4 Family Hotel in Playa de las Americas
#7 Romantic Hotel in Playa de las Americas
#7 Green Hotel in Playa de las Americas
#10 Luxury Hotel in Playa de las Americas
Price Range: $153 - $434 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Spring Hotel Bitacora 4*
Number of rooms: 314
Official Description (provided by the hotel):
The Spring Hotel Bitácora**** situated in the center of Playa de Las Americas and surrounded by a, sub-tropical garden is the perfect family hotel. It is only a short stroll from the shopping centers and entertainment area. A fabulous beach is just few minutes away and also near the golf course Las Americas (1 km). ... more   less 
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Also Known As:
Bitacora Hotel Tenerife
Hotel Bitacora Tenerife
Bitacora Tenerife
Spring Hotel Bitacora Tenerife/Playa De Las Americas

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