thanks for your sharing your experience with other travelers on Trip Advisor.
We really do not understand your comment about "Spanish grey economy" in our hotel as it is very clear and it is published in all the tour operators brochures, on our official web site and on all the OTA's web sites that according the room category you book some of the facilities are included in price (minibar, safe, pool towels, etc, etc).
We are very proud of our Staff and we receive lots of congratulations on Trip Advisor, Google, or Facebook from the clients who visit us as nothing is too much for them to make our clients happy when staying between us.
We are very sorry if you found the pool a little bit noise last 14th of February but it was due to the celebration of the Sun Valentine's party which was really very mucf appreciated for the majority of our clients.
Once again thanks for having taken the time to write this review and for your rating.