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Spring Hotel Bitacora
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Reviewed February 17, 2020
Fabulous Hotel

My husband and I spent another fabulous week at the Bitacora, our 3rd time. It is a wonderfully run hotel, very professional and friendly. Every member of staff is polite and warm, from reception to housekeeping.

I believe they are are soon shutting for renovations, but I was very satisfied with everything as it was. The rooms are large and well appointed and the reception area and dining hall are clean and welcoming. We will have to return soon to see how they improve things.

Thank you for a lovely holiday.

Date of stay: February 2020
Trip type: Traveled as a couple
Ask shellybelly29 about Spring Hotel Bitacora
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
springhoteles, BITÁCORA HOTEL at Spring Hotel Bitacora, responded to this reviewResponded February 17, 2020

Dear guest,
Thank you very much for praising our staff and facilities here on TripAdvisor. It is a pleasure for us to read that you had such a good experience for the third time in our Spring Bitácora.

Positive response from our guests and reviews like yours inspire us in our constant efforts to improve on our service and facilities

We hope to have the privilege of welcoming you back for the forth time to the Bitácora Hotel very soon and in the meantime remain with sunny regards from Tenerife!


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2020
Winter Break

Another lovely 2 weeks at this great hotel.We have been here many times and always have a good time. They have been renovating it for a couple of years the restaurant has

been extended and is bright and airy also the reception area. The babies and children's area's have been improved with a nice gaming area for older children. Bedrooms have now walk in showers which is much better.Entertainment still good although we had seen some of the acts before. Food is still good with plenty of choices.We will certainly be back.

Room tip: all rooms are good
Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
Ask CHRISTINE S about Spring Hotel Bitacora
3  Thank CHRISTINE S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
springhoteles, BITÁCORA HOTEL at Spring Hotel Bitacora, responded to this reviewResponded February 17, 2020

Dear client, thank you very much for praising our hotel and staff here on Tripadvisor. We are very happy to see your good rating and the nice comments and we love to see that our clients feel comfortable and well looked after. We hope to have the pleasure of welcoming you back soon and we send you our best wishes and sunny greetings from Playa de las Américas.

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Reviewed February 16, 2020
Spanish grey economy

There were some problems with the hotel administration to tell what belongs to room price (like pool towels and safety box). It looks like that there may exist some grey economy in the hotel.

Some of the personnel in front desk and breakfast room were rather impolite. The pool was very noisy due to some rather naive show going on.

Date of stay: January 2020
    • Cleanliness
    • Service
Ask vandeer11 about Spring Hotel Bitacora
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
springhoteles, BITÁCORA HOTEL at Spring Hotel Bitacora, responded to this reviewResponded February 17, 2020

Dear client,
thanks for your sharing your experience with other travelers on Trip Advisor.

We really do not understand your comment about "Spanish grey economy" in our hotel as it is very clear and it is published in all the tour operators brochures, on our official web site and on all the OTA's web sites that according the room category you book some of the facilities are included in price (minibar, safe, pool towels, etc, etc).

We are very proud of our Staff and we receive lots of congratulations on Trip Advisor, Google, or Facebook from the clients who visit us as nothing is too much for them to make our clients happy when staying between us.

We are very sorry if you found the pool a little bit noise last 14th of February but it was due to the celebration of the Sun Valentine's party which was really very mucf appreciated for the majority of our clients.

Once again thanks for having taken the time to write this review and for your rating.

Kindest regards.

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Reviewed February 15, 2020
Bar Manager Federico very rude

Day one of our holiday ruined by one of the rudest members of staff I have ever met in my life. I have travelled to many destinations previously, but NEVER in my life have I came across anyone quite as rude as Fredrico. He is arrogant, abrasive and it appears unliked by a lot of customers in the bar. He point blank refused to put sound on for 40 football fans and after numerous complaints then hired the volume up to 9. Put it this way my dog would have struggled to hear it. I’m not sure if Frederico’s job is bar manager or to clear the bar to stop the customers taking advantage of their all inclusive but it’s safe to say I won’t be telling any of my friends to book this destination solely because of him. Hopefully the rest of our stay gets a bit better.

Date of stay: February 2020
Trip type: Traveled with family
Ask lewishO5161ZA about Spring Hotel Bitacora
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
springhoteles, BITÁCORA HOTEL at Spring Hotel Bitacora, responded to this reviewResponded February 17, 2020

Dear client,
We are very sorry for your rating but we are sure that after this incident you will change your mind as it is a shame that only for this you think that all our hotel, staff and services deserve only one point.

We regret your comment about one of our bar staff members as he follows the rule on keeping the volume not too high when there is more than one televised sporting event of interest in the bar. We try to make happy everyone in our bar and we apologize if it did not happen with you but we hope that in spite if this incident you will enjoy the rest of your holidays between us.

Suwnny regards.

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Reviewed February 12, 2020
Large, bright, clean, modern and cashless

The hotel was situated 5 minutes walk away from the main street so was quiet enough to chill out without being away from the action. Reception staff were friendly and helpful. Rooms was large with a big sofabed for my son. Bathroom was well fitted. Would have been nice to have a plug socket near to a mirror and even nicer to have something on the balcony to hang wet swim clothes. Pool area seating a bit cramped but pool was large enough with good slide. Life guards in attendance when slide was open. Pool side bar didn't have a great choice and there were often long queues. Main hotel bar was a good size but again service was a little slow. In the evenings, we saw people walk out after waiting ages to be served. Buffet restaurant was pretty good with decent choice and some very nice food. Staff were very pleasant.

Date of stay: August 2019
    • Location
    • Rooms
    • Service
Ask MJbirmingham21 about Spring Hotel Bitacora
2  Thank MJbirmingham21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
springhoteles, BITÁCORA HOTEL at Spring Hotel Bitacora, responded to this reviewResponded February 17, 2020

Thank you very much for using Tripadvisor for your holiday review. It is a pleasure to learn that you enjoyed your recent stay at our Spring Bitácora Hotel and to read your kind and appreciative words regarding the staff.

Positive response from our guests and reviews like yours inspire us in our constant efforts to improve on our service and facilities.
We hope to have the privilege of welcoming you back to the Bitácora Hotel very soon and in the meantime remain with sunny regards from Tenerife!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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